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Business Profile

Digital Marketing

DealerSocket.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Institution ID 1366 - I received several invoices on January 5th for overage charges and contacted the account manager, ********************* immediately because we are below our revenue for basic service. He said they were having several billing errors and asked me to forward all the invoices so he could escalate the problem to be corrected. On Feb. 3rd IDMS pulled the charges from our account that were not correct in the amount of $373.10. I notified ************** the next day by leaving a voicemail and email. Feb 7th he copied me on an email regarding a refund to *********************. I sent a follow-up email on the 9th with no response. After calling and leaving several messages with ***** I reached him and he had no information. I asked him to please contact me by the end of the business day with refund information and have not heard from anyone since. I just need my refund they have access to my business account for monthly billing and that now makes me extremely uncomfortable with the lack of action or caring for the mistake they have made.

DealerSocket.com is NOT a BBB Accredited Business.

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