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Business Profile

Computer Repair

Kevin's Computer Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: April 11, 2024 Amount Paid: $80.00 for Data Transfer (1 computer only)Date of Pickup with Damages: April 16, 2024 Nature of Dispute:While in Kevins Computer Services custody, five (5) laptops were returned with internal hard drives manually removed and taped to the underside of the devices. Multiple screws were missing from the casings. Apple technicians confirmed the drives were functional and documented that the non-functionality was caused solely by removal not by natural failure.The business advised me that none of the laptops worked and suggested I donate them to the store. This statement is contradicted by Apples findings. The business also accused me of software piracy to deflect from the missing drives, despite my documented proof of lawful software purchase (including a working refurbished laptop purchased via **** in July 2023).Business Response:I paid $80.00 for a single data transfer from one laptop to an external hard drive. The business did not address the missing drives, erased licensed software, or destroyed creative assets. Instead, I received emails that appeared designed to create a misleading paper trail, followed by a written warning not to contact them again.Losses Incurred:Hardware replacement: $4,194.00 Software license losses: $1,167.00 Archival/creative asset loss: $14,130.00 Total Loss: $19,491.00 (insurance claim filed; notarized documentation available)Resolution Attempts:I contacted the business directly, provided proof from *****, and filed a notarized insurance claim. No corrective action, replacement, or reimbursement has been offered.Requested Resolution:Full restitution for damages, including the value of the missing hardware, erased software licenses, and confirmed creative asset losses.

Kevin's Computer Service is NOT a BBB Accredited Business.

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