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Business Profile

Property Management

RNB Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for RNB Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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RNB Property Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The owners property management company has a leak in my home. I complained back in November about the leak. I am being billed by American water for the leak. I am unable use the bedroom while they get estimates yet they are charging me full price for rent plus water and sewer plus I had to pay deductibles. The home has so many issues Through the holidays i cannot put curtains up due to them fixing the property from issues for over 5 plus years.

    • Initial Complaint

      Date:12/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RNB Property Management is trying to withhold returning my security deposit and is not following the lease terms. I have tried reconciling this matter directly with them but have had no success. I was an exemplary tenant for 5 years and never had a late rent payment over the course of that 5 years or any complaints filed against me. I have attached a transcript of the entire communication with them and supporting documents for your review. In addition to forcing me to pay for repairs that fall under the "normal wear and tear" section of the lease, they overcharged me for rent for the entire lease term from 2021-2022 by $50 a month totally $600. You can see from a copy of my attached executed lease that rent was **** a month; however, they automatically deducted $2750 from my checking account each month.

      Business Response

      Date: 12/21/2022

      Similar to the BBB being a third party go-between for the customer and the company, we as the ********************************************* company are a third party that acts as a go-between for the landlord and the tenant. All decisions regarding the security deposit are up to the landlord/owner of the property, and we make no money off of charges to the tenants deposit or repairs done, nor do we have any vested interest in title. In this case, the tenant disputed charges to her security deposit, and the owner did not want to offer any refunds from the deposit.

       

      There are photographs proving the damages that the tenant caused to the property resulting in charges to the security deposit. For example, the tenant moved in with working light bulb, and moved out with a burnt bulb. Her deposit was charged for replacement. The tenant moved into the home clean, and moved out leaving the home dirty. Her deposit was charged for cleaning.

       

      When it comes to the complaint about the rent, the tenant had agreed to a new lease term with no changes to the rent (leaving it at $2750 per month as was the previous lease). We sent the tenant proof of her agreeing to the $2750 prior to her submitting this complaint. The lease that was sent was accidentally for $2700. This is a clerical error. The tenant clearly agreed and knew what the intention was. She also neglected to bring this up for the entire 12 month term of the agreement.

       

      Along with this, the tenant claims that WE deducted money from her checking account. As was explained to her prior to her submitting this complaint, we have zero control over drafting funds out of her account. She set up her portal on AppFolio, a 3rd party software, she set up her banking information in her portal (that we cannot see), and she set up the payment manually herself to pay the $2750. She set up the $2750 payment over a year before the lease she references, during the previous one year lease, and never made any changes to her payment during the 12 month term of the agreement.

       

       

       

      Thank You,

       

      ****************************

      RNB Property Management

      DRE # ********

       

      5754 *************.

      ******* ** 95765

      Office: **************

      Fax: **************

      Email: ********************

    RNB Property Management is NOT a BBB Accredited Business.

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