Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optician

Total Vision Riverside

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding a May 17th, 2023 appointment at RiversideOptometry/Total Vision. I am requesting a refund of $371.50 for 2 sets of eye glass lenses intended to correct vision but did not due to a misdiagnosis. The business has been contacted with the details of my complaint but has failed to respond.

    Business Response

    Date: 03/14/2024

    Please refer to attached documents. 

    Customer Answer

    Date: 03/18/2024

     I am rejecting this response because:  

    5/17/2023 Dr. ********************** never mention cataracts to me.  According to her, I had astigmatism.   I came to her office to get my vision corrected with glasses.  Why would I opt only for glasses for distance and not for cataracts or astigmatism?  I had to renew my drivers license July 2023 and needed to pass the eye exam.  I only wanted to see clearly.

    I provided the 2 pair of glasses as described in my original outline.  The waiver I signed was for frame breakage, damage, or lens loss. Not for frame loss.  I was told that *********** frames were lost.  I have the voice message from Total Vision/Riverside Optometry stating as such.  Also, I have used Brighton sunglasses in the past for prescription use, always without issue. 

    The replacement frame that was provided me, for the lost Brighton's, was by ****** design number HC8335U, and worth approximately $135 and not $250.  When the Brighton sunglasses that I provided them and they lost was worth $130+.  So they did not do me any favors.

    What they did do is put me through a lot of aggravation and frustration without ever providing me with glasses to correct my vision.


Total Vision Riverside is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.