Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and a handful of students have been having issues with UEIs SOAR online portal marking our assignments late, therefore marking us absent. Aside from the issues with the online portal, a concise response to the deadline of assignment due date is unclear. Admissions will say one thing and the teachers will say another. I have tried multiple times to have this addressed directly with the teacher, they tell me to talk to the main instructor, main instructor will tell me to talk to the admissions department. I'm beyond frustrated with the go-round and no one taking accountability. I have called the office and was given a number to call, I tried and I received no help. I was able to walk into the office and was told a ticket would be submitted to review this issue, I was also given a business card from the director of admissions with her email and phone and have reached out and not heard back. I have now been marked absent 23 hours and should only be responsible for 10. Our teacher has told us we could turn in assignments by Saturday, but then they will switch up and say Friday, whereas admissions will say differently. I feel regardless of what is said, admissions will just stick to their technical terms and will not do anything in regard to their misinformation from their instructors and what they are telling us. I need this issue resolved, otherwise, I will consider organizing with the student body and seeking out legal counsel and get help outside of the help I'm getting on campus. I'm asking that admission a take accountability for the incorrect information their instructors are telling us and rectify the discrepancies.

  Business Response

  Date: 05/15/2023

  May 15, 2023
  
  Better Business Bureau serving Central California and Inland
  Empire Counties
  Attn: ****** *******
  **** H. Street
  Bakersfield, CA *****
  
  CASE ID#: ********- ***** *****
  
  Dear Ms. *******-

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Mr. ***** ***** to
  the Better Business Bureau serving Central California and Inland Empire
  Counties (“BBB”).  Mr. ***** enrolled
  into the Electrical Technician (“ET”) program at UEI College- Reseda, CA
  (“UEI”) on February 25, 2023 and is currently still participating in the
  program.

  The Student’s Attendance
  Concerns were Thoroughly Addressed

  In his complaint, Mr. *****
  claimed that the online student portal known as SOAR (Student Online Academic
  Room”) was “marking our assignments late, therefore marking us absent.”  The School’s Vice President of Student
  Finance and Records Management, Ms. ***** ******* conducted an audit on Mr.
  *****’ attendance in SOAR and it was determined that he had not submitted his
  attendance-granting assignments according to the module schedule, causing some online
  attendance absences.  After the audit was
  completed the School’s Senior Campus President, Ms. ****** ******* spoke with
  Mr. ***** on May 5, 2023 to advise him of the findings.  Mr. ***** was advised regarding the reason
  for his online absences, making him aware that the absences occurred due to his
  late completion of assignments.  Mr.
  ***** was also advised that Mr. ******** *******, the Associate Director of
  Education, would be on campus on May 6, 2023 to review Mr. *****’ attendance in
  detail, clarify which assignments grant attendance and assist him in creating a
  schedule that will allow him to complete his assignments in a more timely
  manner.  At the end of the conversation,
  Mr. ***** indicated that he was happy with the solution and thanked Ms. *******
  for her time and assistance.
  To further prevent any
  miscommunication with Mr. *****, he was provided with contact information for
  the Education department and the Senior Campus President.  Mr. ***** was advised to closely track his
  attendance daily, to post online assignments within the deadline and
  communicate any discrepancies immediately. 

  The School did not Report a Lack of Repayment to the
  Credit Reporting Bureaus

  Mr. ***** has requested that the School provide a
  “correction to a credit report.”  The
  School has not reported an unpaid balance for Mr. ***** to the credit reporting
  bureaus.  Mr. *****’ student account is
  currently with the School and not with a third-party collection agency, and no
  negative reports have been submitted on his behalf.  The School suggests that Mr. ***** contact
  the Federal Student Aid Center at (800) 433-3243 to obtain further information
  regarding his federal student aid loan servicer to determine his repayment
  status.
  
  At this time, we have provided a
  detailed response to provide context to Mr. *****’ concerns.  Please do not hesitate to contact me if you
  have any questions.

  Sincerely,

  ******* ******
  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was past due on my payments with the school but i told them i was unemployed and didnt have a job. My grandpa made a payment on dec 16 of about $230 or$300 i had until dec 17 till they close my account so i was below the 90 days. By the end of December i was working at ********’s and got my 2nd check called the school I attended and made a payment of $100 to the school. Then i got a call from the cooperate office i realized my account was closed for no reason i made up my payments and they still closed it so i get the call and i had to pay cooperate office $315 on February 14,2023 i was supposed to pay 100 on march 27 i missed my deadline two days before getting my cap and gown the uei i was attending calls and says since i havent payed the 100 if i dont pay it by that day or the next they would have to refund my money for the cap gown and i wouldnt be able to participate in the graduation. On jan 12 the school got paid 4,000 grant. So i did all that to just not graduate.

  Business Response

  Date: 04/26/2023

  April 26, 2023
  
  Better Business Bureau of Central California
  Attn:  Ms. ******
  *******
  **** H. Street
  ***********, CA *****
  
  CASE ID#: ********- ******* ********
  
  Dear Ms. *******-

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Ms. *******
  ******** to the Better Business Bureau of Central California
  (“BBB”).  Ms. ******** enrolled into the
  Medical Office Specialist (“MOS”) program at UEI College- Stockton, CA (“UEI”) on
  February 28, 2022 and graduated from the program on November 16, 2022.

  Ms. ******** Applied for both
  Federal Student Aid and Engaged in the Institutional Installment Program

  At the time of enrollment, Ms.
  ******** applied for a Federal Student Aid loan to assist with funding her education.  For the remaining portion not covered by
  Title IV loans and grants, Ms. ******** also entered into a retail installment
  contract.  Ms. ********’s total charges
  for her tuition and fees were $19,890. 
  Ms. ********’s student account received $12,340 in federal student aid
  loans and grants, plus an institutional scholarship of $750.  Ms. ******** entered into a retail
  installment contract  in the amount of $6,999
  to address the remaining amount not covered by federal student aid.

  Ms. ******** was aware of the
  terms and conditions of both loans, as is evident by her signature on her
  Federal Student Aid and institutional retail installment documents.  Ms. ******** was aware of her obligation to
  begin repayment for her institutional installment payments.  However, Ms. ******** still had a remaining
  balance on her institutional installment payment in the amount of $2,100.92. The
  School’s Collections Team attempted to assist Ms. ******** by accepting a
  settlement and her remaining amount was lowered to $1,575.69.  Despite having agreed to the settlement
  amount, Ms. ******** only submitted one payment toward the remaining balance on
  February 1, 2023 but has not continued with any repayment since that date.  As such, Ms. ******** is no longer eligible
  for the settlement amount as she did not maintain her payments per the
  agreement.

  Graduates are not Eligible to
  Participate in the Graduation Ceremony if they have an Unpaid Balance

  Ms. ******** states that she was
  advised that if she did not address her unpaid student account balance, she would
  not be able to participate in the graduation ceremony.  This is accurate.  Our policy is that students must be current
  with their student loan payments to receive educational services (in this case,
  to attend graduation), but that does not require that the loan be paid in
  entirety.  This policy is in full
  compliance with all federal and state regulations and is no different than most
  other accredited institutions.

  It should be noted that although
  Ms. ******** is not eligible to participate in the graduation ceremony, she was
  still deemed a graduate and the School does not prevent a graduate from
  obtaining job leads and Career Services assistance.  Additionally, the School is happy to provide
  a potential employer with an Education Verification, which confirms Ms.
  ********’s graduation from the program.
  At this time, we have provided a response
  to provide context to Ms. ********’s concerns. 
  We encourage Ms. ******** to contact the School’s Collections Team at
  ###-###-#### to address her unpaid balance. 
  Please do not hesitate to contact me if you have any questions.

  Sincerely,

  ******* ******
  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid money through their website for a copy of my diploma and transcript reports since November of 2021 and still have not received anything from them. I have also called to UEI and asked to speak to someone for help where I get transferred numerous times to end up in a voicemail with no returned called ever. I have been graduated from UEI since 2015 and never received a diploma to date.

  Business Response

  Date: 02/28/2023

  February 28, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** H. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: ******** ***** #********

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Ms.
  ******** ***** to the Better Business Bureau (“BBB”).  Ms. ***** enrolled into the Medical Assistant
  (“MA”) program at UEI College- Riverside CA (“UEI”) on February 26, 2015 and
  graduated from the program on October 24, 2015. 
  

  
  
  

  Ms. ***** has a Remaining
  Balance on her Student Account

  
  
  

  At the time of her enrollment, Ms.
  ***** agreed to her responsibility for repayment of her educational
  expenses.  Although Ms. ***** graduated
  from the program over seven years prior, she still has a remaining balance on
  her student account in the amount of $3,229.50. 
  As stated in the Enrollment Agreement signed by Ms. ***** on February 5,
  2015, “The diploma will be issued after the completion of the entire program
  and all tuition and fees are paid in full.” As Ms. ***** has a remaining
  balance on her institutional private loan, she is not eligible to receive a
  copy of her diploma until she has addressed the remaining balance. 

  
  
  

  Ms. *****’s Transcripts Were
  Issued to her on March 24, 2022

  
  
  

  Ms. ***** submitted a diploma
  request on March 10, 2022.  As Ms. *****
  still had a remaining student account balance, she was unable to receive a copy
  of the diploma.  However, the Corporate
  Registrar issued an Official Transcript to Ms. ***** on March 24, 2022, which
  was mailed to the same address as contained in Ms. *****’s current
  complaint.  To ensure that Ms. ***** has
  received her transcript, the Corporate Registrar has sent a second transcript
  to her on February 24, 2023, USPS Tracking #******************41. 

  
  
  

  Communication from Ms. *****
  has not been Received by the Corporate Registrar

  
  
  

  In her complaint, Ms. *****
  states that she “called UEI and asked to speak to some for help where I get
  transferred numerous times to end up in a voicemail with no returned call
  ever.”  The Corporate Registrar has not
  received any communication from Ms. ***** either by phone at ###-###-#### or
  email at ********************@IECColleges.com.
  Ms. ***** may contact the Corporate Registrar by email or phone to address any
  additional questions she may have regarding her transcripts and diploma.

  
  
  

  At this time, we have provided a
  response to Ms. *****’s concerns. It is suggested that Ms. ***** speak directly
  with the School’s Collections Department at ###-###-#### to address her
  remaining balance on her student account. 
  Please do not hesitate to contact me if you have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been taken advantage of by this school. I have been going through health issues with injured back not due to the school but due to work they have made me come in to complete unfinished assignments and test that I’ve missed due to being sick with COVID before deadlines which I’ve accomplished and still failed me over attendance and claim my work wasn’t finished I feel that they failed me to collect extra financial aid. Financial aid was taken from me twice already and I didn’t get to complete my courses due to scheduling and them not counting my late work. I’ve even tried to re enroll and they told me to give them 2000 dollars because financial aid won’t allow me to take me money.

  Business Response

  Date: 02/21/2023

  February 21, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** *. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: ******* ******- #********

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Mr. *******
  ****** to the Better Business Bureau (“BBB”). 
  Mr. ****** enrolled into the Electrician Technician (“ET”) program at
  UEI College- Riverside CA (“UEI”) on May 25, 2022 and was initially withdrawn
  from the program on August 19, 2022 due to violation of the School’s attendance
  policy.  Mr. ****** was re-entered into
  the program on August 29, 2022 and was dismissed from the program on January 5,
  2023 due to exceeding the Maximum Timeframe for program completion.

  
  
  

  Mr. ****** Exceeded the Maximum
  Time Frame to Successfully Complete the Program

  
  
  

  In his complaint, Mr. ******
  claims that he “didn’t get to complete my courses due to scheduling.”  This statement is in accurate.  The ET program is comprised of nine modules
  (courses), for a total of 36 credits. 
  Students must successfully complete all modules in the program to graduate.  During the educational program, if a student
  fails a module they must successfully repeat the module.  However, students must successfully complete 36
  credits within the Maximum Time Frame (“MTF”). 
  MTF is a requirement by the U.S. Department of Education.  Students who receive federal student aid
  cannot exceed the maximum time frame and continue with receiving federal
  funding for their education.  MTF was put
  in place by the U.S. Department of Education to ensure that students
  successfully complete their chosen course of study within a reasonable time
  frame and puts limits on the amount of excessive credit attempts.  Once a student exceeds MTF in their program,
  they are not eligible to return to the program using additional federal student
  aid.

  
  
  

  In Mr. ******’s situation, he has attempted 24 credits but
  has only successfully completed 4 credits. Mr. ****** has attempted the
  EL21-130 Flexible Cables/Conduit Bending and Raceways module three times and
  has failed the module on all three of these attempts.  Mr. ****** has also attempted EL21-120
  Introduction to Electrical Theory twice but has not successfully completed the
  module on either attempt.  As such, Mr.
  ****** has exceeded the maximum time frame and was withdrawn from the program
  per the U.S. Department of Education’s requirements.

  
  
  

  Students Maintain Attendance to Pass Each Module

  
  
  

  During his module attempts, Mr. ****** was absent from class
  due to illness.  Students must maintain
  attendance to complete each module successfully and graduate from the
  program.  Although Mr. ****** states that
  he was absent due to illness, it was necessary that he still meet the program
  attendance requirement.  Mr. ****** was
  provided the opportunity to make up missed lab classes and submit coursework
  online to continue posting attendance in his program.  However, Mr. ****** did not participate in
  these opportunities and did not successfully pass each module. The following
  attempts to reach out and provide assistance to Mr. ****** are provided below:

  
  
  

  ·       
  November 16, 2022- An attendance notice was sent
  to Mr. ****** from the Director of Education, stating “Please take this email
  seriously as I do not want to see you get dropped from your program and be
  stuck with a huge debt and no program diploma. 
  Once you are dropped you will be expected to begin paying back your
  loan.” Mr. ****** did not respond.

  
  
  

  November 28, 2022- A failed module notice was
  sent to Mr. ****** from the Director of Education, stating “You have until this
  Wednesday (11/30/2022) to submit any missed SOAR assignments or late
  work…please understand, you will be designated as an MTF student for the
  remainder of your time here at UEI.  If
  you fail this current mod[ule] you will be automatically dismissed.”

  
  
  

  November 30, 2022- Mr. ****** finally responded
  to the two prior emails sent to him previously from the Director of Education,
  stating “I contacted my instructor, since yesterday I haven’t received a call
  back, what should I do?”  The Director of
  Education, Ms. ******* responded immediately to Mr. ******, stating “Please
  show up to campus so that someone can print out all of your missing assignments
  or so you can make up any missed labs. 
  We were informed today that the deadline to change grades is [this]
  Friday because of the holiday last week. 
  Please don’t waste this opportunity.” 
  Mr. ****** responded, “Should I show up tomorrow morning?” and Ms.
  ******* replied, “Yes, come in tomorrow and meet with [the instructor] Mr.
  Garcia.”  Mr. ****** confirmed that he
  understood the directions and stated “Copy. Thank you.”

  
  
  

  November 31, 2022- Mr. ****** emailed Ms.
  ******* in the morning, stating “Mr. ****** hasn’t been answering me…[I am]
  trying to get him to allow me to finish my work.”  Mr. ****** did not come to the School as Ms.
  ******* had suggested.  Mr. ****** ceased
  contact with Ms. ******* after his email was received.

  
  
  

  December 7, 2022- Ms. ******* emailed Mr. ******
  stating, “At the moment, you have a grade of zero in the current mod[ule].  You also have missed 23 hours of class.  We are almost done with 2 units in this mod
  so far.” Mr. ****** did not respond to Ms. *******.

  
  
  

  December 13, 2022- Mr. ****** contacted Ms.
  *******, stating “Hey this is *******, I have COVID, I found out yesterday.
  I’ve even [been] sick for a week tho[ugh] here are my results.” Ms. *******
  responded shortly after stating, “I am sorry to hear about you having
  COVID.  You can keep posting [coursework]
  on SOAR [the student online portal] to have your attendance updated.  But you will have to come into lab next week
  if you are feeling better.  Remember, you
  can always come in on a Friday to make up the missing labs.”  Mr. ****** did not respond.

  
  
  

  January 5, 2023- As Mr. ****** did not return to
  the School to make up missing coursework he was dismissed from the
  program.  Mr. ****** did not remain in communication
  with the School.

  
  
  

  January 12, 2023- Mr. ****** contacted Ms.
  ******* claiming, “I was contacting you because I was terminated from my
  program, I finished all the assignments and I had come in to make up
  labs.”  Although Mr. ****** claimed that
  he had completed his makeup work, he had not successfully completed all of the assignments
  nor all of the labs classes required within the time period allowed. As Mr.
  ****** was dismissed from the program and had reached MTF, he was no longer eligible
  to attend the program and receive federal student aid funding due to the U.S.
  Department of Education regulations.

  
  
  

  Federal Student Aid Funding is
  not Sent to the Student Directly

  
  
  

  Mr. ****** claims that his
  federal student aid funding was “taken from me twice already.”  It appears that Mr. ****** has misunderstood
  his financial aid funding.  At the time
  of his initial enrollment into the program, Mr. ****** was eligible to receive
  federal student aid loans and grants as well as a private institutional loan
  and institutional scholarship.  All
  financial aid funding is sent to the School to address the student’s account
  balance.  Financial aid funding is not sent
  directly to the student.  Mr. ******’s
  Federal student aid funding was provided to the School in two
  disbursements.  The School received the
  first disbursement during Mr. ******’s initial enrollment. 

  
  
  

  When the Mr. ****** was withdrawn
  the first time from the program on August 19, 2022, the School was required to
  return any unused funding to the lender. 
  Upon re-entry into the program on August 29, 2022, the School was
  required to request the second disbursement to cover the remaining portion of
  Mr. ******’s tuition expenses for the rest of the program.  It appears that Mr. ****** is under the
  impression that the School received double the funding for his program.  This is inaccurate, as the School received
  only one full amount of tuition funding, but it was split into two separate disbursements.

  
  
  

  Students that Re-enter Their
  Program are Eligible for a “Back to School” Scholarship

  
  
  

  Mr. ****** states that the School
  “Told me to give them $2,000 because financial aid won’t allow me to take my
  money.”  This statement is
  inaccurate.  At the time of Mr. ******’s
  re-entry into the program on August 29, 2022, he was eligible to receive a
  “Back to School” Scholarship in the amount of $2,000.  The Scholarship is not paid directly to the
  student.  Instead, the Scholarship is
  awarded to the student’s account upon graduation and is intended to be applied
  toward the student’s tuition balance. 
  Mr. ****** was aware of this information when he read and signed his
  UEI/FCC Institutional Scholarship Program Student Application and
  Acknowledgement on August 29, 2022.  Mr.
  ******’s signature confirms that he was aware that “Scholarships are
  non-refundable to the student.” 

  
  
  

  At this time, we have provided a
  response to Mr. ******’s concerns. Please do not hesitate to contact me if you
  have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

  Customer Answer

  Date: 02/21/2023

   I am rejecting this response because:
  
  
  The times I was out I was suppose to be out due to work related injury I have proof of Uei knowing about that and COVID Dec of 22 I have proof of results and Uei knowing about that as well they were suppose to put me out on leave and not drop both times 

  Business Response

  Date: 02/28/2023

  February 28, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** H. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: ******* ******- #********

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to the rebuttal for complaint #********, submitted
  by Mr. ******* ****** to the Better Business Bureau (“BBB”).  As stated in our previous response, Mr. ******
  enrolled into the Electrician Technician (“ET”) program at UEI College-
  Riverside CA (“UEI”) on May 25, 2022 and was initially withdrawn from the
  program on August 19, 2022 due to violation of the School’s attendance policy.  Mr. ****** was re-entered into the program on
  August 29, 2022 and was dismissed from the program on January 5, 2023 due to
  exceeding the Maximum Timeframe for program completion. As we provided a full
  explanation in our previous response, the School will limit this rebuttal
  response only to those statements which have not been responded to previously
  or need further clarification.

  
  
  

  Mr. ******’s rebuttal states that
  he was “suppose[d] to put me out on leave and not drop [me] both times.”  Mr. ******’s student record confirms that he
  had an official Leave of Absence which began on September 27, 2022 and ended on
  October 26, 2022.  This Leave of Absence was
  after Mr. ******’s initial withdrawal from the program on August 19, 2022 and
  subsequent reentry into the program on August 29, 2022. Additionally, Mr. ****** returned from his
  Leave of Absence on October 26, 2022 and attended the program until his final
  dismissal on January 5, 2023.  As stated
  previously in our initial response, the School attempted to work with Mr.
  ****** to provide opportunities to make up his missed lab classes and online
  course work, however he did not successfully complete this requirement. Mr.
  ****** exceeded the Maximum Time Frame to successfully complete the program and
  was withdrawn from the program per the U.S. Department of Education
  requirements.

  
  
  

  At this time, we have provided a
  response to Mr. ******’s rebuttal. Please do not hesitate to contact me if you
  have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been exposed twice this year to covid by a student at uei and each time I got covid the staff has knowingly allowed students who had covid back to school with in 3 days of testing positive iam missing work and money due to there neglect to care about the students the failed to protect us

  Business Response

  Date: 01/09/2023

  January 9, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** *. Street

  
  
  

  ***********, CA *****

  CASE ID#: 18****97- ******* ****

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #18****97, submitted by Ms. ******* ****
  to the Better Business Bureau of Central California (“BBB”).  Ms. **** enrolled into the Dental Assistant
  (“DA”) program at UEI College- ***********, CA (“UEI”) on April 26, 2022 and is
  still enrolled the program.

  
  
  

  The School has a Specified
  COVID-19 Policy which is also in Place at all Campuses in the UEI System

  
  
  

  The School has implemented a
  mandatory vaccination policy which requires all staff and faculty to have been
  vaccinated.  Students and colleagues are
  required to wear a mask at all times when inside the campus and in groups of
  two or more.  Students are also
  encouraged to get vaccinated, both for health reasons and in anticipation of
  requirements of student externship and potential employers.  The School continues to monitor all CDC,
  state, county and city health guidelines as developments occur.

  
  
  

  The School Follows the CDC
  COVID-19 Guidelines for Returning to School

  
  
  

  In her complaint, Ms. **** claims
  that she “was exposed twice this year to COVID by a student at UEI.”  Ms. **** further claims that the “staff has
  knowingly allowed students who had COVID back to school within in [three] days
  of testing positive.”  Ms. ****’s claim
  is inaccurate and in need of clarification. 
  The School follows the CDC guidelines and in order to return to school: A
  student must provide either a negative test result or can return five days
  after testing positive for COVID-19 if the student has been fever free for
  twenty-four hours (without the use of medication and symptoms are
  improving).  Students are not allowed to
  return prior to five days after testing positive with COVID-19. And, as
  previously stated, students must wear face masks at all times.

  
  
  

  Due to the nature of the COVID-19
  virus, it is difficult to pinpoint the origin of how one has contracted the
  virus and by whom.  Ms. **** has not submitted
  sufficient information to conclude that she obtained COVID-19 from a fellow
  student.  Ms. **** could have contracted
  the virus from anyone, anywhere.  However,
  the School continues to follow all CDC guidelines to maintain a safe and
  healthful environment for all involved.

  
  
  

  At this time, we have provided a response
  to provide context to Ms. ****’s concerns. 
  Please do not hesitate to contact me if you have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended UEI Riverside January 2022 and graduated December 12 2022. Upon completion of Electrician Technician course I was to receive diploma. Mrs ******** confirmed diploma stated printer down. Contacted school and bow they are Claiming I missed payments and so the will hold diploma.

  Business Response

  Date: 01/09/2023

  January 9, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** H. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: 18****85- ******** ********

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #18****85, submitted by Mr. ********
  ******** to the Better Business Bureau (“BBB”). 
  Mr. ******** enrolled into the Electrician Technician (“ET”) program at
  UEI College- Riverside CA (“UEI”) on January 27, 2022 and graduated from the
  program on November 17, 2022.

  
  
  

  Mr. ******** is Responsible
  for Repayment of his Educational Loans

  
  
  

  At the time of his enrollment,
  Mr. ********’s total program costs were $21,500.  Mr. ******** was awarded $9,402 in federal
  student aid loans and $6,495 in Pell Grant funding.  Mr. ******** was also awarded an
  institutional scholarship of $750.  To
  address the remaining balance not covered by federal loans and grants, Mr. ********
  applied for a private loan in the amount of $4,853.  In addition to completing an application for
  his federal student aid, Mr. ******** also completed an application for an
  institutional private loan. Mr. ********
  was made aware in his Enrollment Agreement that he was responsible for
  repayment of his educational expenses. 

  
  
  

  The School does not Withhold Transcripts
  or Education Verifications for Potential Employers

  
  
  

  In his complaint, Mr. ********
  claims that the School will not provide him with his diploma, due to an unpaid
  balance on his student account.  Mr.
  ******** has not submitted a payment toward his student account balance since
  November 7, 2022.  Mr. ******** currently
  has a payment amount of $359.14 that is past due.  The School suggests that Mr. ******** contact
  Mr. ****** Vavinck at (951) 300-5516 to address his unpaid student account
  balance.

  
  
  

  It is the School’s policy that
  students must be current with their loan payments to receive a copy of their
  diploma.  However, Mr. ******** is
  eligible to obtain a copy of his transcript which demonstrates that he has
  successfully completed the ET program.  Additionally,
  the School is happy to provide a potential employer with an Education
  Verification, which also confirms Mr. ********’s graduation from the
  program.  Mr. ******** may contact the
  School’s Campus President, Mr. ***** ***** to request a copy of his transcript
  and to discuss any additional concerns. 
  Mr. ******** may also direct any potential employer to complete an
  Education Verification request via ********************@ieccolleges.com
  to confirm his graduation from the ET program. It should be noted that receipt
  of transcripts and/or the Education Verification are typically accepted by all
  potential employers as proof of a graduate’s status.

  
  
  

  The School Respectfully Declines Mr. ********’s
  Refund Request

  
  
  

  Mr. ******** enrolled into the
  program, agreed to financial arrangements with his lenders, attended classes
  and graduated from the program. As the School has fulfilled its obligation, we
  respectfully decline Mr. ********’s request for a refund.

  
  
  

  At this time, we have provided a
  response to Mr. ********’s concerns. Please do not hesitate to contact me if
  you have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

  Customer Answer

  Date: 01/11/2023

   I am rejecting this response , The statement made by UEI is false. I have supporting text and documents  to state UEI is with holding My diploma due to failure of payment. ****** ******* is the person that is holding transcripts and diploma 
  

  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They failed to provide me the education on the automotive mechanic class I was signed up for addition to that they graduated me without me getting half of the knowledge I should have gotten I only went for a few months and after that covid hit but we were taking our classes online even then they still passed me graduated me and I know for a fact I didn't get the right education I even told my teacher that I wasn't comfortable and I didn't feel confident in myself to be able to apply for an automotive career I do have some automotive Hands-On skills before I went to the school but I signed up for the class so I could get the the right knowledge which is by the book the ASE certified mechanics knowledge and I didn't get that from the school and I believe it's wrong for them to graduate me when I know that I didn't have the knowledge and I didn't go to the school long enough to even get the knowledge and the classes online we're not nowhere near for me to get graduate I didn't even put in my hours and they might have put them in for me but I did not literally put them in I actually put them in so I think there's some funny business going on there so I'm making this complaint because I checked my credit score and my credit score is being hurt due to the loans

  Business Response

  Date: 12/20/2022

  December 20, 2022

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn: ****** *******

  
  
  

  **** H. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: 18****02- ***** *****

  
  
  

  Dear Better Business
  Bureau,

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #18****02, submitted by Mr. ***** ***** to
  the Better Business Bureau (“BBB”).  Mr.
  ***** enrolled into the Automotive Technician (“AT”) program at UEI College- ***********,
  CA (“UEI”) on February 27, 2020 and graduated from the program on November 17,
  2020. 

  
  
  

  The crux of Mr. *****’ complaint
  is that he believes that he did not receive an education sufficient for him to
  work in the automotive field.  However,
  on July 13, 2022, Mr. ***** completed a Self-Employment Verification Form,
  indicating that he was independently working as an Automotive Technician and he
  was “earning training related income.” 
  Mr. ***** also provided a copy of his business card for his business,
  “JG Auto.”  Additionally, Mr. *****
  provided receipts for income obtained by providing automotive services to his
  current customers.

  
  
  

  COVID-19 Distance Learning
  Process

  
  
  

  Mr. ***** claims that due to the
  COVID-19 pandemic, the School was forced to provide the program in an online format.
  At the outset, we wish to convey an understanding of the recent worldwide
  events that altered the School’s processes and method of delivery of
  instruction due to COVID-19.  In order to
  respond to the outbreak, as of March 18, 2020 the School began to utilize a
  temporary alternative distance learning delivery method instead of the
  traditional, on-campus educational delivery. 
  Beginning in July 2020, the School’s method of delivery was updated to
  where all students still participated in the lecture portion of their program
  through distance learning but began attending on-campus lab sessions. Students
  were brought back to participate in on-campus lab classes in phases by
  program.  Once students returned to
  on-campus labs, they were advised that they could attend additional refresher
  training at no cost to review any skills they felt were lacking. 

  
  
  

  Mr. ***** has Waited Over Two
  Years to File His Complaint

  
  
  

  It should be noted that Mr. *****
  successfully graduated and obtained self-employment in his field.  However, he has waited over two years after
  his graduation to voice any concerns regarding his educational program.  At the time of his enrollment, Mr. ***** was
  provided with a copy of the School catalog, which contains information
  regarding the procedure to bring forward a complaint to the campus and/or the
  School’s Answer Program. Students are encouraged to bring any complaints or
  grievances to the attention of their instructor, if appropriate.  If the instructor is not successful in
  resolving the issue, the instructor will notify the Director of Education.  The Director of Education will investigate
  and assess the issue and make a resolution, notifying the Executive
  Director/Campus President. If the issue cannot be resolved by the Director of
  Education, the Executive Director/Campus President is contacted.

  
  
  

  The “Answer Program” is available
  to all students and graduates to assist with concerns and/or challenges that
  occur during a student’s educational experience.  Mr. ***** did not contact the Answer Program
  during his enrollment in 2020, nor did he contact the Answer Program during the
  intervening two years since his graduation. 
  Additionally, Mr. *****’ record does not contain any concerns stated
  either during or after his education. 

  
  
  

  During his recent conversation
  with Career Services on July 13, 2022, Mr. ***** did not state any concerns and
  instead confirmed in writing his self-employment in his field. 

  
  
  

  Graduates Must Successfully
  Demonstrate all Skills to be Eligible for Graduation

  
  
  

  Mr. ***** contends that the
  School “failed to provide me the education on the automotive mechanic class I
  was signed up for.”  Mr. ***** further
  claims that he “didn’t get the right education” and should not have been
  allowed to graduate from the AT program. 
  Students must successfully meet all components of their educational
  program in order to graduate from the program. 
  The School does not pass students on to the next module (course) without
  demonstration of the skills taught in the module.  Mr. *****’ transcript shows that he achieved
  a 3.22 Grade Point Average (“GPA”) while in School.  There is no indication of module (course)
  failures or a lack of skill demonstration in Mr. *****’ record.

  
  
  

  Graduates May Request Skill
  Refresher Training at Any Time

  
  
  

  Mr. ***** claims that he “wasn’t
  comfortable…I didn’t feel confident in myself to be able to apply for an
  automotive career.”  Mr. *****’ statement
  is in direct opposition to the documentation he provided to the School on July
  13, 2022, which demonstrates receipts of automotive services that he provided
  to customers during the two years following his graduation.  Regardless of his graduation status, Mr.
  ***** may contact the School to request refresher training in any skills that
  he feels are lacking.  Refresher training
  is provided by the School at no additional charge to the graduate.  Mr. ***** may contact the Director of
  Education, Mr. Robert Vaughn at (661) 427-4346 to discuss refresher training.

  
  
  

  The School is not Affiliated
  with the Credit Reporting Bureaus

  
  
  

  Mr. ***** states, “I checked my
  credit score and my credit score is being hurt due to the loans.”  Mr. ***** requests “a correction [to my]
  credit report.”  The School does not
  report an unpaid balance to the credit reporting bureaus. 

  
  
  

  However, Mr. ***** has a
  remaining balance of $2,877 on his student account.  As Mr. ***** completed his education in 2020,
  his remaining balance was assigned to a third-party collection agency, ********
  and *****.  Third-party collection
  agencies may notify the credit reporting bureaus regarding an unpaid balance.  Mr. ***** should contact the third-party
  agency regarding his balance at (800) 551-5772 to discuss his remaining student
  account balance.

  
  
  

  If a student does not submit
  repayment for his Federal Student Aid loans for more than 90 days, this can
  result in being reported by the Federal Student Aid Office.  The School encourages Mr. ***** to contact
  the servicer for his federal student aid loans to inquire as to whether they
  have reported a lack of repayment on his federal student aid loans to the
  credit reporting bureaus.  Mr. ***** may
  call the Federal Student Aid Information Center at (800) 433-3243 to obtain
  further information regarding contacting his federal student aid loan servicer
  to determine his repayment status.

  
  
  

  We appreciate the opportunity to
  respond to Mr. *****’ concerns and have provided a detailed response.  Please do not hesitate to contact me if you
  have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The facility is extremely hot leading to workers and students not being able to perform in a healthy environment

  Business Response

  Date: 12/12/2022

  December 12, 2022

  
  
  

  Better Business Bureau

  
  
  

  Attn:  ****** *******

  
  
  

  **** H. Street

  
  
  

  ***********, CA *****

  
  
  

   

  
  
  

  CASE ID#: 18***910- ******* *******

  
  
  

  Dear Ms. *******,

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #18***910, submitted by Ms. *******
  ******* to the Better Business Bureau (“BBB”).  Ms. ******* enrolled into the Medical
  Assistant (“MA”) program on October 26, 2022 and is still currently
  participating in her educational program.

  
  
  

  The School is working with the
  Property Owner to Address Temperature Concerns

  
  
  

  In her complaint, Ms. *******
  states that the facility “is extremely hot.” 
  The student further requests that the School immediately obtain
  “repairs” to alleviate the situation.  It
  should be noted that the School does not own the building and instead leases
  the campus, which is part of a mall located on the property.  The School does not own the heating system
  and it is under the control of the landlord. 
  

  
  
  

  When there is a significant
  weather change, it typically can take up to a few days for the system to adjust
  to the change and alter the heating and air conditioning accordingly.  In this particular instance, a weather change
  occurred during the Thanksgiving holiday when the School was closed for business.  Upon return from to the School from the
  holiday, it was noted that the boilers had been turned on to provide heat to
  the building during the closure.  As no
  one was present to address the situation due to the holiday, the School
  experienced a warmer than usual response from the heaters until the dampers
  were able to open.  This adjustment can
  take up to twenty-four hours to pull air from the outside and regulate the
  temperature.

  
  
  

  In an attempt to cool the
  classrooms more quickly, the School provided fans and coolers until the heat
  became fully regulated. The School understands Ms. *******’s concerns and did
  resolve the issue.  The School continues
  to work directly with the landlord on a regular basis to address heating and
  cooling issues as they arise.

  
  
  

  At this time, we have provided a
  detailed response to provide context to Ms. *******’s concerns and the issue
  has been resolved.  Please do not hesitate
  to contact me if you have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist