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Business Profile

Storage Units

Avalon Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    And this issue started a few months ago. I missed my payment because I had a financial hardship my. Eight year old son had surgery twice I have tried to make a partial payment refuses fees keep getting added on ** getting no emails of any of the bills or fees like requested. I try to make a payment online. She is blocked my access. I have two storage units and every time I have tried to make a payment I have been denied. Shes refusing me access to my storage. My sister, my sisters boyfriend myself and my boyfriend have tried to call during business hours. We have left several messages and no return call no answer I have gone down to the business. Left a note on the door and still no response. The last time I did speak with her I had Covid, which was at the end of Christmas of December 2022. Shes only to come up with the payment when I tried to make payment online it says my access has been denied.

    Business Response

    Date: 02/03/2023

    Customer rented a ********************** unit on July 6th, 2022, and an additional unit on July 11th 2022.  
    Customer did not pay her August bill. A late fee was added and her unit was overlocked on August 17th 2022.  The first preliminary lien notice was sent on August 22nd 2022.
    Customer paid her August 6th invoice on September 7th and we adjusted her due date from the 6th to the 10th of the month.
    Customer was due again on September 10th and again incurred a late fee and a preliminary lien notice fee. Customer paid September 10th invoice for one unit on Sept 27th and the other unit on October 7th.
    Customer paid October 10th invoices on November 3rd again incurring late fees and preliminary lien notice fees.
    Customers sister did call on December 22nd to inform us that she will be making her payment soon but no payment has been received.
    Customer failed to pay her November 10th, December 10th, and January 10th invoices. She has incurred late fees, another preliminary lien notice fee, and a final lien notice fee as well.  Her units are currently scheduled to be auctioned on March 3rd 2023, pursuant to Sections 21700-21716 of the Business & Professions Code, Sections **** of the **** Section 535 of the Penal Code and provisions of the Civil Code.
    Customer states we are not allowing her to pay her bill and states the last time she spoke with us was around Christmas 2022. Our notes, however, indicate we spoke with her on January 3rd and let her know that we needed her to come current and not make a partial payment.  If we allow a partial payment then the entire lien process must be restarted.
    We are willing to work with the customer to resolve her issues, however, she needs to make a good faith effort to call and make payment. Our phone number is ************* and we are available to all of our customers during normal business hours (9am-6pm Mon-Fri,10-4 Sat).  We also forward our phones during the evening in case of emergency.  She should be able to get ahold of us at any time.
    When I received the complaint from the BBB, we immediately sent her a current invoice to her email on file (*********************)as well as the email she provided to the BBB ********************* We have two phone numbers on file as well and have left numerous voicemail messages. We have extensive notes and documentation for this account as well.

Avalon Storage is NOT a BBB Accredited Business.

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