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Business Profile

Garage Doors

Elegant Custom Garage Door & Gate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Garage door company owner, ordered doors from Elegant in 2020, hadn't received a ship date, were told they were having trouble getting their hardware order.They ask us to pick the hardware up for them (in AZ); we agree & ask how they plan to have it powder coated.They ask US to have it powder coated
    Fast forward.They say issue is the doors are made but having an issue shipping to us. We ask if we can pick the doors up in CA. They agree. MY TECH drives the 370 miles.They SHOCKED to see him. Doors not made & glass not ordered & they have 0 black aluminum, only have raw silver aluminum. We call our powder coater and ask him to do frames matte black. They ask us to source the glass & springs. WE get glass.
    We ask Elegant for the spring size they don't know . WE have to weigh the glass & frames,WE get springs.It takes 10 hours for them to make the frames.. WE get all the components together for the 2 doors, WE assemble them on jobsite.
    They send us a bill for the FULL remaining balance including the glass, springs, and powder coating the hardware.
    Email:
    "OG Est: $5015.00
    Remove: $200.00 we drove to CA to pickup unfinished frames, not delivered
    Remove: $1490.78 for Glass sourced
    Remove: $1564.25 for Powder Coating
    $3255.03 Discount Requested for a Balance: -$750.03
    Please apply $750.03 to Invoice 35356
    Invoice 35356 Balance: $1377.00
    Credit: $750.03
    New Balance: $626.97
    It's a $2037.03 Difference Not including extra time waiting in CA for the door to be made & time to get glass & powder coating. Can they at least Zero out the $1287 Balance since it cost us $3055.03 glass & powder coating alone?"
    Declined, $2700 owed. They bombarded us w/ collections emails without responding to ours, 2 years, then file a fraudulent claim against ROC license. After sending 2 years of email threads to the new accountant they agreed to $2000. Payment is processed for the agreed upon $2000 yesterday. This morning I got an email from them requesting the almost $700 remaining from the invoice.

Elegant Custom Garage Door & Gate is NOT a BBB Accredited Business.

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