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Business Profile

Auto Wrecking

Pick-N-Pull

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

This profile includes complaints for Pick-N-Pull's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pick-N-Pull has 51 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pick-N-Pull

      10850 Gold Center Dr Ste 325 Rancho Cordova, CA 95670-6177

    • Pick-N-Pull

      8640 Antelope North Rd Antelope, CA 95843-3930

    • Pick-N-Pull

      2205 Larkin Cir Sparks, NV 89431-6503

    • Pick-n-Pull

      1359 N. Walton Walker Blvd. Dallas, TX 75201

    • Pick-N-Pull

      7777 US Highway 50 E Carson City, NV 89701-1469

    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False ads. Jeep patriot says zero dollars

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a part from pic n pull the item was not functioning properly they had no more of that item for sale I asked for a full refund per state law they refused to refund.

      Business Response

      Date: 03/31/2023

      Pick-n-Pull store policy states that no cash refunds will be issued. This is posted throughout the store. Rather, customers will be issued credit which can be used any time and does not expire. As stated, the customer purchased a part. He was not charged for the core as he had one when he arrived. The part purchased, ultimately, did not meet his standards. The customer elected not to choose from another car in this yard or two other regional yards. He used a portion of his credit to repurchase his core.

      Customer Answer

      Date: 04/02/2023

      I am rejecting this response because:

       

       

      State laws isays if you have a receipt consumers will have 30 days from the purchase date to receive a full refund or a credit (at the consumers option), with receipt or any other confirmation given to show that 30 days has not elapsed and as long as the merchandise has not been used or damaged.

       

      I pulled every Alternator in the Elliot ****** yard. All I ask for is my money back. I gave the alternators back in about 3 days or so. I got store credit for like 20 less then that. I had to buy a new alternator from ** and need the cash to make the purchase.

       

      Then I said alright I just buy all the alternators I pulled because there all cores to you anyway i just buy them and rebuild them. and that's how I would use my store credit. When I returned the Rep would not let me buy even one alternator with my store credit.


    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 2 we arrived at the business at 4:30pm ( ****************************************************) and stood at the door while the counter staff did not acknowledge us. The signs on the door varies in time of operation hours from 9am to 6pm and 9am to 5pm. The advertisement for the winter hours did not indicate and closure of business earlier than 5pm. When I asked thru the exit door if the business was closed. A gentleman with a white ***** and yellow vest said with a rushed short tone of voice. We are closed and I said your sign says you close at 5pm and he said yes. And my response is but its 4:30 and you are closed? He said yes MY website says we close early My response to him was, but your sign on the door says you close at 5pm and does not mention anything about closing early. I explain to him that was fall advertisement. He then pointed to the sign on the exit door that was upside and not legible. Saying that sign said they closed early. This is not appropriate to have various signs with their opening times. Hes approach was demeaning and not customer friendly. There was a customer that says they do that all the time by closing early. What is I dont have access to internet and see whatever he was referring to. I took pictures of the multiple signs with various hours. If they can change the sign for the actual hours and remove all other signs that are not appropriate. Train the agents to be customers friendly and helpful not rude to customers. Clearly post the current operating hours. And Id like an apology for this workers response because I drove 45 mins to do business with this company and I was very disappointed how they approached me.

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a used tire that had hidden damaged,tried to returned it the next day and they refuse to honor the warranty claiming that they did Not marked the tire,****** refuse and was very rude at the fact that he was the one whom sold me the tire and since it was kind of busy did Not marked it, all I wanted was an exchanged but he refused and was very,very Rude,Not wanting to honor the warranty.

    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Okay well pick n pull every so often has a half off sale. I read the dis claimer before i drove all the way there. I wanted a tire & for 1/2 off. It clearly states the sake excludes tire sets of 2 or 4 tires. ************ sets., ***************************** wheel sets! So that would mean a single tire is included in the sale

      Business Response

      Date: 11/28/2022

      This was handled appropriately.

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/17/22 THEY ARE FIRING ME AND CHOOSING NOT TO PAY ME UNTIL NEXT WEEK, YOU HAVE TO PAY UPON TERMINATION.

      Business Response

      Date: 12/13/2022

      This was handled per policy

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Sunday, 10/23/2022,I went to ********** in ***********, **...I bought a trunk lid and a bench seat out of a **** Buick Skylark.My bill was 128 and change...i thought that was somewhat high , so I checked my receipt.She charged me for a 215-1,at *****.. which by their pricing board, is a seat with tracks, a front seat.What I got was a *****, which is a rear seat , which does not have tracks.It is priced at 27.99...When I called back, the girl said, "well, thats what it comes up in the system"...you know, if the pricing had been, all seats at *****, I wouldnt have said a word...but they clearly are different parts, and I got charged for the wrong one.It would have been fairly easy to go to the car and see that the rear seat was gone, and the front one, with tracks, was still in the car...but they wernt interested in making this right, they took the lazy way out and blamed the computer..either way, 25-or 26 dollars wont make me or break me, but to me, this is fraud...and I wont EVER do buisness with a Shnitzer buisness again...

      Business Response

      Date: 10/25/2022

      We have called the customer and apologized, for which he was grateful. He has been granted a full refund and will be returning.

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept. 8, 2022 purchased 4 tires and matching rims at pick n pull with the guarantee they would fit my car. ******************* tires refuses to put them on my car because they dont fit, the lug pattern was not a match with my car though I was guaranteed that theyd match. Also the tires were in unsafe condition because of tread wear. Im just a handicap senior knowing little about cars but I feel scammed. I returned the tires and rims Sept 9, 2022 and requested a full refund because the guaranteed to fit tires and rims did not fit!!! They promptly handed me a small slip of paper telling me not to lose it as it was my proof of STORE CREDIT for the $201.73 I spent on the tires and rims. Thats a scam if I ever saw one.

      Business Response

      Date: 10/19/2022

      The customer was contacted and this resolved to their satisfaction. I just did not get that posted in time.

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is ************* located at ******************************************************************* phone# ************ Manager: Fhuq or Fhuk (rude) lacks proper ***************** Date of Transaction: 9/2/2022- I brought DMV paperwork for my Mom's car and ***** of ******** paperwork for my Mom who has dementia. I was told the tow driver would pickup car between 8 am - 12 pm on 9/7/2022 and deliver me a check for $380.00 in my Mom's name. I look outside at 7 am this morning 9/7/2022 and the car is gone. I wait until 9 am to call when Pick n Pull opens and they tell me we have the check here. I told them I had a brand new battery in that car and why did the tow driver take the car before the arranged time (no answer) Was told by the employee that technically its Pick and Pull property now and unfortunately we cant take it out the car. I live approximately 25 miles away and came to you guys on 9/2/2022 to process the paperwork, now you want me to come back and pickup the check that the tow person allegedly had when he picked up the car earlier than he/she was supposed to. Record # **-Y09-23; Quote # Q-*******; Yard # **. I have a receipt for the battery I purchased from a shop I had the car in which i paid $135 plus $15 warranty. The car did not pass smog and has not been driven. Being that the tags were up for renewal and i had passed more than 60 days, the car was outside of the retirement program period, so the next best thing was to junk it.

      Business Response

      Date: 09/19/2022

      Customer was contacted by ***************** Issue resolved to all parties satisfaction.

      Customer Answer

      Date: 09/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold this place aluminum scrap metal. And was given a worthless credit card with nothing on it, then they tell me wait 3 days n try again, a week later and they refuse to pay me blaming the credit card people and there blaming shitster Steele, I want everyone to know there crooks

    Pick-N-Pull is NOT a BBB Accredited Business.

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