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Business Profile

Mailing Services

UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ° Medication for 2-day delivery on 17 November 2022 from California to Nebraska in the amount of $55.90.
    ° I returned to California on 30 November 2022 and did not receive my medicine until 5 December 2022 after my relationship with the store became hostile. I felt bullied by J**** and employee of the store concerning a refund for non-delivery on my needed medication.
    ° First offered no refund, $20 refund, $30 refund then a $34 refund that my son has yet to receive.
    ° Was told by J**** that the 2-day delivery is not guaranteed. Had I paid for 1-day delivery I'd be able to get the refund.
    ° 2-day delivery implies just that! Why am I being charged a premium price for no guaranteed service? It doesn't make sense.

    Business Response

    Date: 12/14/2022

    We would first like to apologize on behalf of the UPS for failing to meet your expectations. As per The UPS Store terms and conditions any Ground, 3 Day Select, or 2nd Day Air Service is not guaranteed it is only estimated. The only guaranteed service the UPS offers is 1 Day (Next Day Service). Our customer making the dispute opted for the 2nd Day service then signed and acknowledged our agreement. We understand it can be confusing for someone not familiar with the services especially when expectations are not met. Our initial response to our customer was that we could not refund the service as per our agreement. Considering how long the package took to be located by the UPS we decided to make an exception and partially refund and waive the cost of the intercepted and returned package in order to ease the dispute. Please understand this type of exception to uncommon considering the large volume of packages generated at this specific location. Despite making the exception the customer was not satisfied and wanted more than what was offered. As of 12/12/2022 the returned package and partial refund was accepted by the customer. 

UPS Store is NOT a BBB Accredited Business.

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