Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driving School

Academy of Motorcycle Operations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed our son, ****** Divine-*********, up for motorcycle riding class for certification to take his M1 test to get his motorcycle license. Found this company and paid $395 for the instruction and certification. After 1 class, the company informed us that his next class was cancelled due to the instructors getting heat exhaustion and all the students would have to be on standby for any future class. Since we had planned for this instruction well in advance, we had already booked trips and were out of town during the sessions they said they had openings for. Albeit, these were openings that were not made known to us until 1 day prior to their availability. We told them that we need more than a day's notice. They responded that he could call into each class to see if they had any cancellations and if they did, he could then join. We tried several times to do this and each time, there was no availability. At this point I asked that they just book him in an available slot a few weeks out and he will attend. That was not their policy. I tried repeatedly to explain that this was similar to an airline bumping passengers. It is up to the airline to book the next available if it's not the customers fault. This was the same situation. The cancelled class was not his fault, but now he was on the hook to try, every Sat morning at 630a to call in to see if a Sunday class was available. We were unable to plan anything on any weekend for weeks. This became truly unreasonable especially since it was not our fault and they had spaces available but refused to book him in those slots. We asked for our money back and they refused. We asked for a reserved spot and they refused. I asked to discuss the situation in person and they refused. I am hoping that the BBB can reason with them and either give us our money back or reserve a slot for him so he can complete his training.

Academy of Motorcycle Operations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.