Reviews
This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 307 Customer Reviews
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Review fromRich E
Date: 07/21/2025
5 stars****** was great he help with my issue and got it fix
RealDefense LLC
Date: 07/24/2025
Thank you, *******. We're happy to hear that ****** was able to resolve your issue and provide great support we appreciate you taking the time to share your experience.
***** *.
RealDefense Reputation ManagerReview fromWilliam H
Date: 07/21/2025
1 starGreat Support my subscription was activated immediately. So I could get back to using my computer safely. I feel really good being **** to surf the web without worrying about spyware. Thank you so much for keeping my computer secure and running fast.Review fromjackie a
Date: 07/20/2025
5 stars***** was excellent in both knowledge and compassion! He was able to get my computer back on!!RealDefense LLC
Date: 07/24/2025
Thank you, ******. We're so glad to hear that ***** was both knowledgeable and compassionate while helping you get your computer back up and running. Well be sure to pass along your kind words they mean a lot.
***** *.
RealDefense Reputation ManagerReview fromDonna F
Date: 07/20/2025
5 starsWe want to thank ******** *******, Sr *********** USTechSupport, for his wonderful technical support assisting me with explaining the features, benefits, and how to use MyCleanID. He demonstrated the procedures that protect my files and how to save them. ******** has excellent technical skills and he is very customer oriented. We are long time customers of ************* and we appreciate the excellent support provided by your company and employees like ******** are a valuable asset.RealDefense LLC
Date: 07/24/2025
Thank you, *****. We're so pleased to hear that Ameliano provided such outstanding support and took the time to walk you through the features and benefits of MyCleanID. It's wonderful to know you've been with USTechSupport for so long, and we truly appreciate your continued trust and kind words about our team.
***** *.
RealDefense Reputation ManagerReview fromShaun M
Date: 07/20/2025
5 starsIncredibly helpful and thorough with a couple of pretty tough issues with my computer. Highly recommended.RealDefense LLC
Date: 07/24/2025
Thank you, *****. We're so glad to hear our team was able to work through those tough issues and provide the thorough, helpful support you needed. Your high recommendation means a lot to us, and we truly appreciate you sharing your experience.
***** *.
RealDefense Reputation ManagerReview fromTim E
Date: 07/20/2025
1 starI have tried to cancel with them before and they renew my subscription anyway. Refuse any refund and simply wont listen when you try to get help with cancelling and a refund. Horrible experience.RealDefense LLC
Date: 07/24/2025
Hi ***,
Im sorry to hear about the frustration youve experienced with your cancellation request and subscription renewal. Thats never the kind of experience we want anyone to have, and I understand how upsetting it is when you feel like your concerns arent being heard.
We take this kind of feedback seriously, especially when it involves billing and support transparency. Id like to review your case personally and make sure this is properly addressed.
Please reach out to me at *********************** with any details you can provide. Ill do everything I can to resolve this for you.
***** *.
RealDefense Reputation ManagerReview fromAnn H
Date: 07/19/2025
5 stars***** was very helpful in answering my questions and proficient in handling my optimization.RealDefense LLC
Date: 07/21/2025
Thank you, ***. We're glad to hear ***** was both helpful and proficient in optimizing your system and addressing your questions. Your feedback is greatly appreciated and we'll be sure to pass along your kind words to him.
***** *.
RealDefense Reputation ManagerReview fromThomas H
Date: 07/19/2025
5 starsMy technician was very knowledgeable. He was pleasant and easy to understand. He worked patiently on my computer until it was in good working order. I highly recommend this service.RealDefense LLC
Date: 07/21/2025
Thank you, ******. We're so pleased to hear that your technician provided knowledgeable, patient, and easy-to-understand support throughout the process. It's great to know your system is now running smoothly, and we truly appreciate your strong recommendation.
***** *.
RealDefense Reputation ManagerReview fromJohn J
Date: 07/19/2025
5 starsThey fixed my issue, once Tech got on the phone.They are always very helpful.RealDefense LLC
Date: 07/21/2025
Thank ***, ****. Were glad to hear your issue was resolved once our technician got involved, and its great to know youve consistently found our team to be helpful. Your feedback and continued trust mean a lot to us.
***** *.
RealDefense Reputation ManagerReview fromDoug C
Date: 07/19/2025
5 starsOn 7-19-25 I recieved top notch tech support for my issue and covered some ideas on how best to improve my computer harware. I strongly recommend this service.RealDefense LLC
Date: 07/21/2025
Thank you, ****. We're glad to hear you received top-notch tech support and found the hardware recommendations helpful your strong recommendation means a lot to us.
***** *.
RealDefense Reputation Manager
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