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Business Profile

Payment Processing Services

Poynt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company I work for signed up with Poynt several years ago to use on a trial basis. After a few months, we decided to discontinue service as the payment fees were much higher than they claimed they would be. Poynt also claimed no monthly fees, but proceeded to charge us monthly fees.Poynt then falsely filed the tax documents with the incorrect SSN. For whatever reason, they used my personal SSN instead of the *** of the company I work for. Due to this, I was made liable for more taxes that year than I made in income. To reiterate, my tax liability for that year was higher than my income for that year, due to incorrect tax filing by Poynt.I have contacted them repeatedly over the years to correct this mistake, but they refuse to do so. I hope, for other customers sake, that they do not employ such illegal tactics elsewhere.

  • Initial Complaint

    Date:11/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created a website for my event so my customers can buy tickets, I chose ******** because on the site it says that their online payment application with be completed within one day and I would be able to get my funds (payouts) next business. Instead I have thousands of dollars held up with absolutely no update on what's going on. I have sat on the phone for hours every single day to hopefully get answers only to be told they don't know what's going on or it's a glitch and someone is working on it and I will be able to get my payouts next day which never happens. At the very least I would hope I could get an email update on what's going on with an estimated time frame of when the issue will be resolved but even though I'm told I will get an email I never do! It's been over a week with thousands of dollars held up and no reason as to why feels CRIMINAL like they are stealing my customers money. The **************** Support team just keeps telling me lies just to get me off the phone after I waited on hold for over an hour each time. I have emailed ********, called ******** over 10 times, emailed their partner Poynt, and still have yet to get an update regarding my money that is being held up! My event is for little girls to dress up like their favorite princess and meet them but now I'm so nervous that I will have to disappoint so many because of ******** and Poynt . I'm hoping someone can help me resolve this so I can make these little girls dream come true.

    Business Response

    Date: 12/13/2022

    Business Response /* (1000, 8, 2022/12/02) */
    Thank you for the opportunity to address our customer's concerns.

    Upon conducting business with *******, our customer acknowledged and accepted our agreements, found at *****************************************

    On November 9, 2022, our customer set up ******* Payments in their account. ******* Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website.

    Between November 10, and November 14, our****************** Support (CAS) team assisted our customer to the best of their ability.

    RESOLUTION:

    ******* upheld its agreements with our customer in good faith and honored its terms of service.

    On November 14, 2022, our CAS team notified our customer that their concerns had been addressed. That same day our office responded to an identical complaint that our customer filed with the ***************, which has since been closed.

    Thank you again for the opportunity to address the concerns presented by our customer.

    Kindest regards,

    ******
    Office of the CEO - *******

Poynt is NOT a BBB Accredited Business.

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