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Business Profile

Online Gaming

Chess.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 125 euro / 140 usd annual premium chess subscription for my p****** son. He was suspended two weeks later without any notice or explanation and the account closed without us being informed. Chess.com claims my son cheated but they offer zero evidence. His chess teacher also wrote to chess.com last week but we got no response. I'm asking for a refund. The account is under the email ***************** and the child's chess.com username is altaykora Thank you BBB!

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Three months ago I was emailed a coupon code for a discounted membership to ********** so I took them up on it, I purchased the midline membership for *** a year retail. ************** they did not give me the discount price that I was quoted. ********* they did not upgrade my membership from the BASIC free membership either. Thirdly, what is supposed to be random, I have been assigned BLACK pieces every single match up. I have contacted them 8 different times and as a result of contacting them, I have had my account ********** I am tired of their games and at this point, I just want my money ********* They are a bunch of ***** and ****** and I will never do business with them again.

Chess.com is NOT a BBB Accredited Business.

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