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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,369 total complaints in the last 3 years.
    • 946 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed and sent in ****** from May to August to repair HP notebook a few times under the 3YR ******* Plan plus accidental coverage . Each time the repair depot broke something else on notebook so I had resend for repair. Also customer service were not very helpful and cannot resolve simple delivery issues. Overall, the ******* Plan I paid for is a scam as I still do not have my notebook in possession due to ** inability to fulfill the warranty repair contract. I wish for a full refund of the computer & the warranty plan. Contacted agents multiple times but they have provided zero meaningful assistance. Attached original invoice as proof.

      Business Response

      Date: 07/30/2025

      Although customer has had numerous Cases, the issue has never reached the Escalated level. An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

      Customer Answer

      Date: 07/30/2025

       
      Complaint: 23672078

      I am rejecting this response because:

      Contacted **************** as mentioned in original message. The agents did escalate and would not let me speak a supervisor to do. It is looped argument HP provided. Please ask HP to escalated my issues if they are accusing me if never trying. 


      Sincerely,

      ***** *****

      Customer Answer

      Date: 07/31/2025

      Resolved issue with ** (business) involving the above complaint. Used my response code in the BBB messaging prior so this the only method I could think of to request a case closure.

    • Initial Complaint

      Date:07/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a USB cord to connect my HP Printer/Scanner to my HP Desktop computer and could not find instructions on the internet to help me get connected. No instructions were included in the box. I attempted to either chat or directly call someone to help me, but because it was a weekend, there was no one able to talk to me until Monday. I needed to scan some business paperwork and was unable to figure out how to get the computer to recognize the printer. I downloaded different apps, but to no avail. I just want to be able to use the product I purchased in good faith. By the way, it is a wifi device, but also has the ability to be used connected to the desktop with a usb cord. I made sure I checked before purchasing the cord. None of the ******* videos or AI responses were of any help in this situation. So I am stuck until Monday.

      Business Response

      Date: 07/28/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/13/25, I contacted ** in order to help me updated the printer driver on my Pavilion desktop computer, which was running perfectly. A tech representative took over my computer and updated the driver. She advised that after she disconnects the call, I restart the computer. When I restarted the computer, it went into a **** update. The computer was producing loud warning sounds and the screen advised that I not shut it down. The **** update continued to repeat itself over and over for hours. I tried to call ** back, but by that time there was no live support. It was then the weekend and still no live support. I took the computer to the GEEK squad who informed me that the mother board was damaged and there was no repair possible I have called HP countless times, I have several case numbers and notes. No one will take responsibility.All was working fine until the tech took it over. Now I have no computer and I am expected to pay over $1,000 to replace it! There is NO customer service who has authority to assist me, even when the call was escalated. I need someone to take responsibility for crashing my system with whatever they did when they took it over. case #********************9,5144837896

      Business Response

      Date: 07/23/2025

      ** appreciates the customer's feedback and acknowledges the customer's experience.  Up to this point, the customer has not had a Case elevated to the Escalations level. A new Escalated Case ********** has been opened for the customer and assigned to a Case Manager to investigate further the customer's claims and better address the customer's concerns.
      Regards, ******

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a laptop on July 30, 2024va ********** The laptop broke the jun 16, 2025. The laptop was still under warranty. I contacted ** they tried to help me fix the laptop, but eventually ignored me and didnt respond when I requested to send the laptop back in on the warranty since the computer cannot start. I requested to send back my laptop multiple times, but they have not sent any information on how I can return it. Returned the laptop to get my refund.

      Business Response

      Date: 07/23/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:07/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was receiving copier paper in the past under the all-in-one plan. Recently we stopped yesterday I don't know why I am paying $9.72 a month. I did change plans before but from what I understood the paper was still covered under the plan or even went to the my dad wanted and it showing paper on there 50 pages a month and this is not correct then it is that we misleading but will understand it mean we get somebody paper of money

      Business Response

      Date: 07/22/2025

      An HP Store Case Manager has been assigned Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an ** accessory monitor on Dec 25, 2024 for $294. It is the ** E14 G4 Portable monitor, Serial 3CQ33605WK and Product 1B065AA. After minimal light use in my home with no trauma or reason for damage to the monitor, it developed a black area on the display which interferes with my being able to use this effectively. This product is currently under warranty and I submitted a claim to ** Case Number **********, which included speaking directly with a representative and sending a picture of the screen. Despite this, they denied my claim. If they can't warranty the display on a monitor, what exactly is the warranty for. This is bad service, as clearly this monitor has failed within the warranty time frame. I would like a new monitor to replace the defective one.

      Business Response

      Date: 07/22/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute an unauthorized change to my HP Instant Ink account and to request immediate resolution.I originally purchased an ** printer from ******* and enrolled in the HP Instant Ink subscription program at Staples, opting into the $6.99/month plan. As required, I registered my printer using the ** Smart app and understood that ink would be shipped automatically when supplies ran low.Several months later, I received an email from ** instructing me to update my account information to continue receiving ink deliveries. I followed those instructions on *** website.Approximately two weeks later, I received a brand-new ** printer at my homecompletely unsolicited. I did not request, order, or authorize the shipment of a replacement printer. When I contacted ** support to report this, I was told that I had unknowingly entered into a new contract and that I would be required to pay $120 to cancel it, or continue making monthly payments.This is unacceptable. I did not agree to any new device, plan, or binding agreement. Sending me a printer without my consent and then demanding payment or imposing cancellation fees is deceptive and coercive.I am requesting the cancellation of any contract or account changes related to the unauthorized printer. ** to stop sending me emails requesting money. Written confirmation that I am not financially liable for the unsolicited printer or for any related fees.

      Business Response

      Date: 07/22/2025

      Customer is referring to **'s All In Plan. An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:07/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand new desktop from ** on ******. Upon arrival, everything was fine. Downloaded and installed all updates. When I went to register said PC with the ** website, it was determined that the warranty on my brand new PC was already expired for over a year. I have proof of purchase upon request. Purchased on 07-10-2025. Delivered to me 07-16-2025. Warranty started *******. Warranty expired *******. I reached out to **, and was transferred to several different people. I sent in my receipt with date of purchase, and serial number. I also have an active case number on the ** website. All I have been asking for is that the warranty be given to me, since this was a brand new PC. This should not take 3-5 days to determine. I have not heard anything back from any ** Help Associate as of yet. I have been an ** purchaser for over 25 years, but this.....this is my breaking ********** is my case number: **********

      Business Response

      Date: 07/21/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted as soon as possible. 
      Regards, *******

    • Initial Complaint

      Date:07/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a "WIRELESS" HP 5100 series printer a couple of months ago. It worked fine right after setup, I moved it to a new location and now all of a sudden the printer will not connect to the network it was previously connected to. The instructions give an option to connect it via ethernet, but what do you know, there is no ethernet port on the printer. I tried to contact support, but apparently ** thinks that people do not have technical issues on the weekends as their support offices are only open during bankers hours. So as of right now I have a completely useless $180 printer and cannot get help with it because ** does not care about its customer base.

      Business Response

      Date: 07/21/2025

      ** apologizes for the inconvenience, but we need more information. Please provide the Serial Number for the ** 5100 series printer, and any related ** Case numbers so we can further assist with your issue. Please note:  Serial number is 10 digits, letter number combination, no dashes or spaces; usually located on the back of the printer near the bar code.
      Regards,******.

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an HP Computer on 5/25/25. It comes with a 1 year warranty. ** refuses to honor the warranty. I sent it in for repairs and am being told it will be months before I get the computer back because parts are on back order and coming from *****. They refuse to provide another product that is comparable and are using up the time of the warranty by keeping the product for months til the warranty expires. They refuse to allow me to speak with a supervisor to resolve the matter.Geek Squad City | Service Order: ***************** Geek Squad Repair Order Update Reply Note Await update on the parts status Created by Yahoo Mail Was this AI summary helpful?GSCECC To: me, Cc: GSCECC Thu, Jul 17 at 1:29 PM Message Body Hello, I am reaching out regarding the status of repairs for your device. Unfortunately, at least one of the parts is on backorder, meaning it is currently being sourced from the Manufacturer. We will continue to monitor the parts and update you shortly if the part has not yet arrived. Serial number **********

      Business Response

      Date: 07/21/2025

      A new Escalated Case ********** was already opened for the customer on 07/18/25 and assigned to an HP Escalations Case Manager.  Customers comments from this ******************** complaint have been documented and shared with Case Manager. The customer will be contacted within 2-3 business days.
      Regards,*******

    HP Incorporated is NOT a BBB Accredited Business.

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