Complaints

This profile includes complaints for Xepco Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Xepco Properties

  null Palm Springs, CA 92262

• 

  Xepco Properties

  73700 Diana Shore Dr. Ste 104 Palm Desert, CA 92211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  need help! I am truly overwhelmed as to how they are treating my daughter and I. Ignoring us for one, we have only been at this new home for 3 weeks and have had many issues. See below. I got the keys on June 16th started moving in slowly starting June 18th. 1st thing: 6/19 I noticed the gas not turning on on the stove. The gas company came out and stated they could not turn it on because it was not properly connected and by law they couldn't turn it on. Your maintenance group came out and made proper changes and then turned it on. 2nd: 6/20 I noticed the fridge not dispensing water or ice. They came out and told me the water line was not the correct one and it was broken once again something else not properly connected. Stated the would let property management know it still has not been fixed.3rd: 6/20 the ** was not working a team came out ****** super nice very helpful, came out fixed it he was kind enough to turn on my water heater & hot water once i told him those weren't on and working 4th: 6/25 Door handle i had trouble turning the key it would take me about 3-5 minutes to open the door they came out and had to get it changed 5th: 6/26 Garbage disposal: First time pressing it it overflowed through the dishwasher flooded, backed up they came out and tested it supposedly nothing wrong advised just not to use it . really???6th: 7/1 - All the food that was spoiled had to be thrown out. The fridge was not cooling and till this day it is still not working. Money down the drain of food waste and more money being spent on take out. I live with my 4 year old daughter and it is unacceptable that you have us like this. To be quite ***** with you I don't think anyone went to check the place out before I moved in walls were so dirty, the landscape was not and has not been done, you expect me to maintain it but it's not even had a visit before we moved in.

  Business Response

  Date: 07/16/2025

  Hello - thanks for bringing these issues to our attention and we are sorry to hear that you are overwhelmed. We aim to provide a "place to call home" for tenants and we want your new rental to feel that way.
  
  We performed a detailed move-in inspection on June 10 and fixed many issues. While we try to catch everything, we are human and miss items. We missed a few things and we apologize for that. Here is an update on the issues you raised.
  
  Gas - while the gas should have been on upon move-in, we're pleased our team resolved this quickly.
  AC - we're glad our vendor handled this quickly.The temperature had been over 110 many days leading up to June 20 and ACs tend to have issues in extreme heat.
  Door handle - we're glad our team addressed this quickly.
  Garbage disposal - our vendor noted the following, "Removed garbage disposal checked for any foreign obstruction did not find any. Removed drain screen from dishwasher no obstruction Reassembled everything. Filled dishwasher with water & set to drain setting & ran sink 20 minutes. All systems functioning properly." If you are still experiencing issues, please contact us.
  Fridge - while the fridge is not maintained by the owner (per the lease agreement), we realize that moving in and having the fridge break within a couple of weeks is a serious issue. We worked with the owner and he has approved a new fridge. It is scheduled to be delivered and installed in the coming days.
  
  We apologize for the number of issues you've experienced while moving in and hope the remainder of your time is much smoother.

  Customer Answer

  Date: 07/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I just hope in the future they dont ignore tenants for over 2 weeks.

  
  
  Regards,
  
  ******** *******
  
   

  
  

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding multiple issues I have faced as a tenant at **** E ************ These issues have persisted for an extended period & despite my repeated attempts to address them they remain unresolved.Vermin Issue: Since 11/2022, my unit has had on & off vermin problem. On the first occurrence, Senior Property Manager ******* displayed hostility towards addressing the issue He refused to deploy pest control, maintenance, or cleaning services to remove rat nesting materials, which were found behind and inside my kitchen stove. I was left with cleaning it myself. This problem was not resolved until late 01/2023.In 09/2023, the issue resurfaced, with maintenance finding 2 dead rats behind my kitchen stove within 2 weeks since 9/11/23 Xepco has been unresponsive. I contacted the pest control vendor independently, who disclosed that other tenants in the property are also dealing with rat issues. Xepco has rejected their proposals for resolving the vermin problem Car Theft/Fake Security Cameras: In 10/2022, my car was stolen from the property. When I requested footage from the security cameras in the parking lot I was informed that these cameras were nonfunctional dummies. This lack of functioning security cameras was not disclosed in my lease agreement.Lack of Property Upkeep: During my 3 years as a tenant, Xepco has not taken the initiative to replace or repair anything in the property. I have consistently had to exert considerable effort to get them to address even basic repairs. Moreover, the repairs carried out by Xepco have been haphazardly executed, lacking any quality workmanship.I have attempted to communicate these issues with the Property Management on multiple occasions, but my concerns have not been adequately addressed. Attached is the most recent communication thread where I have not received any action back from my requests since 9/11/23 Im requesting repairs on the **** property and rental credit for the non-habitable living conditions.

  Business Response

  Date: 10/03/2023

  In response to the complaint lodged by our tenant, *********************************, residing at *************************, we would like to provide a detailed account of our actions and timely interventions addressing the reported concerns.
  
  Upon initially receiving a notification about a rat problem on 9/2/2022, we immediately took action. Our team promptly dispatched *********************************, which proceeded to set up rodent traps and ensured follow-up visits. Subsequently, on 10/24/2022, upon being informed of a dead rat in the unit, ********** suggested the replacement of a broken storage room door adjacent to the unit and the installation of a galvanized plate to cover openings around the kitchen gas pipeline. These suggestions were swiftly approved, and Xepco Maintenance completed the necessary repairs by 11/2/2022.
  
  Despite these efforts, on 8/24/2023, we were informed of another rat sighting within the unit. ********** was once again dispatched, and by 8/25/2023, traps were put in place, followed by subsequent visits and repairs throughout September, where we sealed known points of access to the unit. Recognizing the need for a more comprehensive solution, **********, on 9/13/2023, advised for an exclusion of the entire 9-unit building. An estimate was provided by them on 9/24/2023. Respecting the owner's decision, we sought an additional estimate from Calibugs Pest Control on 9/26/23. With the owner's approval of ************ estimate on 9/27/2023, work began and is currently underway.
  
  Given the gravity of the situation and the found dead rat in the stove, we deemed the property temporarily uninhabitable and, as such, advised ********************** to relocate in the interim. We have notified her that during her time away from the property, she will be provided with a rent abatement starting 9/11/2023 due to the conditions caused by the rodent infestation.
  
  Throughout this process, we have made it our utmost priority to keep ********************** informed at every step, ensuring that every work order submitted was promptly addressed and she was kept in the loop regarding all interventions and developments. We deeply regret any inconvenience caused and remain committed to ensuring the comfort and safety of our tenants.

  Customer Answer

  Date: 10/04/2023

   I am rejecting this response because:
  
  During the time frame between 9/11/23-9/24/23 there was no action or communication of what was transpiring from Xepco despite multiple attempts to communicate the issue. 

  In my initial complaint, I explain that I within this time frame had to contact ********************************* on my own to get answers on what was happening in regards to the property, their team said that Xepco denied the proposal to move forward with the issues while I was receiving no responses from their team on my several complaints of rat issues.  

  On September 28th, I was informed that Xepco entered a new agreement with Calibugs to take
  care of the infestation but I still have not seen sufficient action inside or outside of my unit. The only action that has been taken within my unit has been the placement of three wooden traps. 

  Xepco's office only gave me the official notice to vacate the property on October 4th after I've mentioned that they are in breach of Civil Code 1941. 

  In their 3-day to comply notice to they never mentioned what the timeframe for repairs would be, how much rental abatement would be in total, if they had other properties that would be available for the temporary relocation (which was a initial question of mine)
  
  Given these circumstances, I am formally requested rental abatement for the specified dates: 9/11-24/23
  
  I am continuously told by *********************** that this wouldnt be able to be granted to me until I left
  the unit. Which entirely contradicts the phone conversation I had with ************************* on October 3rd,
  where he explained that there should be a rental abatement amount for the time that was previously spent in the unit despite staying. 
  

  Furthermore, it seems that I am the only tenant that has been given a notice to vacate despite this issue being a full property issue with 8 other units.
  
  I've been explicitly ignored and bullied by Xepco Property Management because I'm holding them accountable. 
  In the communication threads given you can see the various instances where I've brought these issues up and still, am ignored
  and now being vaguely threatened with being kicked out of my unit