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Business Profile

Tanners

Louis Vuitton Palm Desert

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped off a defective item on 12/16/23 Transaction# o183095339 SKU m80091 Desc: ******* Strap Go Mng 1/24 Was told the bag was repaired and I asked to pick it up at the store as I was in town (emailed by ****** D'*********************)1/25 Was told associate was going through repairs and would reach out. I requested to pick it uo on 1/27 as I was in town- call was not returned 1/31 after multiple emails, Louis Vuitton said they would sent it out Multiple calls and emails. Item has not been sent out for delivery as agreed upon. Store will not return Louis Vuitton customer care reps ********** For whatever reason the store does not have a direct line to call.I was told this would be returned almost 2 weeks ago and I would have to be home for signature which I agreed to, but nothing has been shipped, not tracking number has been provided and no one will return my call or email. I also left an email and vm for another store associate: ***** and have not heard back from her either. I'd like my purse sent back to me.Have sent multiple

Louis Vuitton Palm Desert is NOT a BBB Accredited Business.

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