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Business Profile

Eyelash Extensions

Amazing Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent been to the business for 2 months and had no appointments scheduled because I put my account on hold. The business in ******** texted me and said it was changing its business and then I received a notice from this location in ********* saying that they would be taking over their business. I was not interested in going to Oceanside so I didnt schedule anything and moved on to another salon. Then suddenly they charged my account and are refusing to return my money.

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in and got my lashes done. After a few days (less than a week). All most ALL of my lashes fell out. I contacted them and told them that and they told me thats to bad. I then went in and the manager told me I would have to pay extra to get them filled back in and did not give any sympathy or remorse. I asked for a partial refund or even a free fill for the same hybrid that I got done a few days ago. I then left a review on yelp and the manager called and left multiple voicemails asking if I wanted a $10 credit to my account. What isnt even enough money to buy the eye lash wash they recommended using. Which I bought when i originally got my lashes done

Amazing Lash Studio is NOT a BBB Accredited Business.

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