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Business Profile

Tree Services

Anthony's Tree Worx

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are from *************, **********. We originally had a fence and gates installed by a contractor in Nov 2023, but the gates (one large front gate and one side gate) started sagging within the month. In June 2025, we hired a second contractor paying $2,000 to correct the issues and finish what was left incomplete.The June contractors scope of work included: Correcting sagging/drooping on both gates Reinstalling new hinges to better support the weight Installing and trimming for a smart bolt lock we provided (Level Lock+) Applying copper green wood treatment to the gate and existing fence Staining the gates to match the existing fence The results: Only side gate was fixed in terms of sagging. The main entry gate still droops noticeably and looks more uneven than it did before. The hinges were reinstalled to accommodate the gates weight, which helped the side gate. They installed the smart lock and cut a wider slot to accommodate for any sagging but I still need to manually lift the gate every time to operate the lock and cannot leverage the technology. They installed a gate wheel on the main gate in an attempt to correct the sag, but that didnt solve the issue. They also installed cheap-looking hardware on the side gate. For such a heavy gate, we had expected more durable material at least something purposefully sourced, but it appears to be standard off the shelf stock from ***********We paid in full for gate work, but the main is still sagging, the hardware is low-quality, and the stain job is unfinished. The copper green wood treatment was not completely applied, despite being part of the agreed work. After following up, Ive received no response in over a week and still have not received a response to date.This is an absolute cash grab and run with not accountability.The June 2025 fixes were supposed to improve the gates, but some aspects now look worse than the original installation which is really frustrating.

Anthony's Tree Worx is NOT a BBB Accredited Business.

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