Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two online courses (US$300 each) from this company on 12/20/23. On 04/02/24, after receiving 2 of the promised 11 lectures for one course, they informed me that this course was discontinued. Then on 06/02/24, they informed me that the other course wouldn't happen, either. On 06/04/24, I informed them that I would like a full refund and a partial refund. They informed me on 07/05/24 that they couldn't refund me via the original credit card because the orders were made more than 90 days ago, and that they needed to look into alternative refund method. On 07/28/24, I emailed to check on the refund process. They then informed me that their company was in serious financial difficulty and would follow up with me by end of August. On 10/09/24, I emailed to checked on the refund process again. They didn't respond until 10/22/24, telling me that they could refund me via international wire. On 11/24/24 and 01/27/25, I checked again and again and got no response. Finally, on 07/03/25, I emailed them an ultimatum, telling them that they could pay via my office's credit card link (which many overseas clients have been using with no problem at all), and that I'd report them if I didn't get any response by 7/10/25. They responded on 07/04/25 and accepted the credit card link method. However, they claimed the link didn't work and would like to pay via international wire AGAIN. So again I offered my bank info, and I informed them that they needed to resolve the issue by 07/15/25. On 07/11/25, they requested more info on my bank account, which I provided on the same day. Still nothing happened. On 07/15/25, I requested a wire receipt from them. On 07/16/25, they told me that they "will send bank confirmation when they receive send confirmation." Still nothing happened. I would like to request a refund of US$545 (full refund of US$300 + partial refund of US$300*9/11=US$245). You are my last hope. Thanks for taking the time to read this long message. I really appreciate it!

  Business Response

  Date: 07/27/2025

  The company takes full responsibility for both this untimely refund and poor communication with client. Company is a start-up that has dealt with severe liquidity / working capital issues over the past two years. Company absolutely should have been more responsive and timely in communication with client. We have been working on the refund for over a month. At this point it is a banking issue. Client is in ******, company is in the *************. Client sent payment link that our bank refused to process five times. Company visited bank multiple times, spoke to fraud department multiple times. Transfer would not complete. Possibly because NT (new Taiwanese dollars) in which the transfer was originally denominated is a restricted currency? We do not know. Company attempted to send international wire, but was told by our bank in ********** that it would not complete based on banking information, even when supplemented by client. Company was told that once wire was initiated there was no recourse for company or client. Company has initiated test transaction on third party electronic delivery service of funds. Once client confirms receipt of test transfer full balance will be sent. We sincerely apologize. Client's frustration is warranted. This was our error. We take full responsibility.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23652236
  
  I am rejecting this response because: So far I received only 1/3 of the promised refunds. I am still waiting to receive the rest of the refunds. Thanks very much for your swift assistance!!
  
  Sincerely,
  
  Yueher (******) Ma

  Business Response

  Date: 08/05/2025

  Customer has been fully refunded.

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have finally received the full refunds, and find that this resolution is satisfactory to me. Thank you very much for your assistance!
  
  
  Sincerely,
  
  Yueher (******) Ma