Reviews

Review Details

• Review fromMi B

  Date: 07/02/2025

  1 star
  Im leaving this review to warn other small business owners about Paylidify and their sales approach. I was contacted by a lead generator claiming to offer a free merchant statement review to help me reduce processing fees. Thinking it was a neutral evaluation, I provided my statementbig mistake.What followed was a series of increasingly aggressive and unprofessional messages from one of their sales ***s. **** I expressed disinterest, I was met with pushy rebuttals, sarcastic comments, and condescending explanations about how I dont understand sales. **** I brought up concerns over misleading language and compliance, the *** dismissed it entirely and resorted to personal insultsincluding criticizing my tone, twisting my words, and refusing to accept a simple no.Ive since spoken directly with my current merchant services provider, who confirmed line-by-line that my system is fully PCI compliant and in good standing. There was no need for Paylidify to be involved in the first place.Bottom line: If you value professionalism, transparency, and respect, I suggest looking elsewhere. There are plenty of merchant service providers who know how to sell without trying to bully or shame business owners into switching.
  

  Paylidify

  Date: 07/23/2025

  We are sorry you had such an unpleasant encounter with one of our associates. We try to make our customers experience professional and positive, and we hold our staff to a very high standard. In this case, we clearly fell short. We will use this as an opportunity to review the policies and procedures with our staff to better improve our customer experience in the future.Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.

  Mi B

  Date: 07/28/2025

  This is a follow-up to my original review of Paylidify.While my initial review was edited to meet BBB guidelines, I feel it's important to share the full extent of my experience, especially the part that was omitted.After being contacted by a lead generator offering a free merchant statement review, I provided my statement expecting a neutral consultation. What I received instead was a high-pressure sales approach, misleading claims, and ultimately, deeply unprofessional conduct from a representative.After I declined further contact, I received calls from a blocked number, one of which included a conversation that left me truly disturbed. During that call, the representative mocked my voice, told me I sounded depressed, and then suggested I should "end it" a statement that was completely inappropriate and beyond unacceptable in any context, let alone a sales interaction.I want to make it clear: this comment is not intended to violate BBB standards, but rather to ensure the severity of what happened is acknowledged. I have already filed complaints directly with Paylidify and with other appropriate agencies. I sincerely hope this information makes it to someone within the company who takes it seriously, as no oneespecially a small business ownershould be subjected to that kind of treatment.If youre considering Paylidify, I urge you to proceed with extreme caution.
  

  Paylidify

  Date: 08/11/2025

  Thank you again for bringing this to our attention. We sincerely apologize for the issue you experienced with one of the representatives. We understand your frustration and want to assure you that we are taking your feedback seriously. We have forwarded your complaint to the management team, as well as our corporate customer experience team. We will do everything we can to make sure this doesnt happen again.We value your business and are committed to ensuring a smoother experience in the future.
  

  Paylidify

  Date: 08/11/2025

  Thank you again for bringing this to our attention. We sincerely apologize for the issue you experienced with one of the representatives. We understand your frustration and want to assure you that we are taking your feedback seriously. We have forwarded your complaint to the management team, as well as our corporate customer experience team. We will do everything we can to make sure this doesnt happen again.We value your business and are committed to ensuring a smoother experience in the future.

• Review fromAli N

  Date: 12/13/2022

  1 star
  Not trustable, tells lies, has very bad customer service, and expensive charges, they don't commit to their commitments. I do not recommend them at all or be very careful and ask them to give all commitment in writing (even though they do not care in written commitments too)