Marketing Consultant
Smart Circle International LLCHeadquarters
Complaints
This profile includes complaints for Smart Circle International LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********** #**** *********** ** Representative: ******, Smart Circle site manager Transaction: ********** Exclusive Trade-in Promotion with appropriate trade in device & specific **** plan, eligible for a Z Fold3. Pay sales taxes NO INSTALLMENT PAYMENTS. This is the promotion I was offered Time Frame: 03/17/22 For at the time I signed the **** pdf file **** contract, I was told that the ********** Exclusive Promo would not appear until my trade in was received, via mail & that it may take up to 2 - 3 months & any payments made towards the device will be credited to my **** account. Not only did I not receive those credits, but ********** Exclusive Promo was not put in place. Instead, I have received a $800 off promo credit, that appears on my statements as -$22.23 of 36. ********** discussed my monthly ********** reassured me that with my discounts, my monthly payment would be approximately $55 Esculations: At the point of sale I was provided a number to resolve this matter with **** Escalation Dept. I filed a case #******* on 6/26/22 that was again escalated on 7/14/22 & then referred to **** Loyalty Depart who created another case #CM20220718_154130238 on 7/18/22. All 3 cases were denied & closed. Stated that I was receiving the credits I was entitled to. I tried to explain that the incorrect promotion was applied. They said that company's policy prohibit them from talking to the representative, ****** who processed my transaction. I provided my signature in good faith. I was told that when my trade-in was received there would be NO INSTALLMENT PAYMENTS. I obviously provided my signature under false pretences. These sales tactics should be unlawful I frequently see ******, who has reassured me countless times that this matter will be resolved. Infact, our last conversation, she told me she had fixed the ********* will see credits & ***** promo in place soon. SHE LIED! Unexceptable business ptactices Please help & thank you
Business Response
Date: 08/10/2022
Dear ********************,
It is my understanding that my team has reached out to you numerous times and have made contact today.
I have been advised that you were denied the claim for lack of proof originally by both the escalation team and by AT&T directly.
I also understand that you want your device to be free but unfortunately the credits for the promotion do not cover the entire costs for the device to paid for. Confirmation was received that you are receiving the credits for the promotion and my team will continue working on a resolution to your situation. I will keep abreast of the situation with the team.Thank You,
*****************************
Customer Answer
Date: 08/10/2022
Not once did a $800 off Att promotion was discussed at the time I signed up with **** through Smart *****. I was told that once my trade in was received and with a specific **** plan that I was eligible for a Z Fold3. Pay sales taxes NO INSTALLMENT PAYMENTS. This is the promotion I was offered. I intend on contacting the ********************** to file a complaint as well if this can't be resolved internal. Contact ******, point of sale for confirmation as for I see her frequently and she has reassured me countless times that this matter will be resolved.Business Response
Date: 08/11/2022
********************,
Thank you for your reply.
I believe you have been in contact with the agent again today. It is my understanding that you are currently getting $800 promotional credits from AT&T which leaves a balance of $1000 that we will be compensating you with.
Please let us know if there is further follow up needed.
Kindest Regards,
*****************************
Customer Answer
Date: 08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
Date:07/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were at BJs in ************** ******* and spoke to a sales man named *****. He talked us into switching from ******* to ***** He told us I would be eligible for a 15 percent discount because my husband works for the ************ When all was said and done my **** was supposed to be $195.00 and he said my **** would be higher for the first 3 months and by the 4th month it would be no more than $30 or $40 dollars. My 4th **** came in at $288 and when I texted ***** he said he would look into it. I never heard from him even after texting and calling him. I called **** and they are claiming my plan is not eligible for the discount. I tried to speak to a supervisor today at **** and they were all busy. I have to call them back tomorrow. I am just so frustrated because nothing ***** told me as happened. ***** took a picture of my husbands ID and **** never received it and I had to scan it to them. ***** is not returning my calls and it is frustrating not to get what was promised.Business Response
Date: 07/18/2022
Dear ******************,
Thank you for brining this to the attention of Smart Circle. My understanding is that ****************** from my team, was able to contact you and will be working closely with you and our investigations team to assist you in your billing.
If there is anything further needed, please feel free to reach out agian.
Kindest Regads,
*****************************
Initial Complaint
Date:05/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horrible. So I walked into a warehouse store where there is always a small gaggle of people representing ***** It was a high pressure sale after explaining that I pay about 130$ a month for 4 lines they told me they could trade in my currently eligible phones. Long story short my **** would be about the same with 6 lines for a few years as my phones turn it credits would keep the **** low. My first payment was for ****** on Jan 10th. The rest of the bills were in the amounts as follows...Feb ****** March ****** April ****** <----This is when my phone credits kicked in, but the issue is they were applied to ONLY this **** and I received no retroactive credits.May ****** <---Somehow the credits for my phones I turned in were removed for some unknown reason So let us do the math. Total spent: ******* Total I would have spent if they lived up to their contract: ****** A whopping difference of : ****** that I am owed in credits.Not the real kicker is a have been dealing with these guys of the phone, even got my stuff escalated. When I call they say my ticket is assigned to one person and they will call back in 24 hours and they will send that rep a message. Well, no callback and I am starting the paperwork for small claims court for breach of contract and may even *** them. I just don't understand why they cannot make it right on their end without me trying to apply pressure from my side to make it right. Simply put this is predatory. Should all of this fail, the ************************* in the state which they operate will be notified. Although I am sure that they will all of a sudden contact me with a copy paste response because now I am ******* their "online" reputation, which actually means something in todays world. Simply put, do not buy products from this company, they hide under the wings of other companies to hide themselves. Stay away.Business Response
Date: 05/17/2022
********************,
My team of experts has attempted to reach out to you numerous times and have been told by you that you need to hear from the BBB. Please speak to one of the experts I have put in charge with resolving your claim.
Thank You,
*****************************
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