Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage

Go Store It Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Go Store It Self Storage sent me an email dated June 1, 2025, as well as a letter via U.S. Mail. Both notices indicated that my monthly rent would be raised from $105.00 to $213.00, effective July 1, 2025. This indicates a rent increase of ******% within 30 days.Per California Civil Code 827(b)(3) , as a commercial business, they are required to give a 90-day notice to tenants, when there will be rate increases over 10%.I have contacted the business and offered remedies to comply with California state law by honoring the following terms:--Send a new notice in email and writing, indicating that the rent increase is effective within 90 days.--Maintain my unit rental fees to $105.00 for the months of June, July, and August 2025.

    Business Response

    Date: 07/09/2025

    Thank you for bringing this matter to our attention. We take this situation very seriously and are currently reviewing the concerns raised, including the timeline and content of the notices provided.

    Our Regional Manager will be reaching out directly to the customer to discuss the issue and work toward a resolution. We are committed to operating in accordance with all applicable laws and ensuring our customers are treated fairly and respectfully.

    Sincerely,
    Go Store It Self-Storage Management Team

    Customer Answer

    Date: 07/09/2025

     
    Complaint: 23460584

    I am rejecting this response because I have not received a call from the representative.

    Sincerely,

    ******** ********

    Business Response

    Date: 07/23/2025

    Hello, our Regional manager **** has reached out multiple times and left a voicemail and hasn't heard back. Is there a different number he can reach you at? 

    Customer Answer

    Date: 07/24/2025

     
    Complaint: 23460584

    I am rejecting this response because your regional manager has not contacted me multiple times.  Your regional manager tried to contact me ONE time on July 9 from a phone number linked to a radio station in ******.  Meanwhile, I was in the middle of an important work meeting.  They left a voicemail, and when I called back, the phone rang without an option for voicemail.  You have the correct number, so attempt more than one phone call.  

    Additionally, your *************, ** branch is not accepting nor responding to certified mail.  Despite my following of the terms of the rental agreement to communicate in writing, my certified letter with response requested was deemed "non-deliverable" and returned.  This is unacceptable.

    ******** ********

    Business Response

    Date: 08/22/2025

    We received letter from BBB August 4, 2025.  I researched the tenant's concerns.  ****** has moved out of unit July 3rd, 2025. No further actions on Go Store It part.     

Go Store It Self Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.