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Business Profile

Tech Support

Virtual Machine Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a cheap VPS service from this business. I paid the price, waited for 24 hours, but my service didn't get activated.I tried to raise the issue with them, I sent them 2 tickets but it seems that there's no one to answer on the other side.Besides internal tickets, this business has no other means of support and direct communication. Given their handling of the situation, their website design, and no direct communication, I highly suspect that this is a scam business.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11, 2023, I found that a bill was paid automatically. After checking, it was the *** service fee of VIRMACH (Virtual Machine Solutions, LLC). Since the transaction was automatically paid without my knowledge and I no longer need this service, I contacted them on the VirMach website hoping to cancel the transaction, but they ignored them and could not contact VirMach. , the work order was not responded to or was automatically responded to by a robot, so I hoped to cancel the transaction through the trading platform Paypal and return the money. Since I initiated the first dispute, I could not log in to my account on the website. I was banned, the *** service I purchased cannot be logged in, and the Paypal platform determined that I lost. Therefore, this reason was explained during the second dispute, but it was still judged to be a loss. The current situation is that the money has not been returned, and the purchased accounts and services are also prohibited from use. It is commonly known that people and money are lost. Although the money is not much, the current result is unconvincing, so I would like you to ask for help, hoping to cancel the transaction and get a refund.Transaction information on www.paypal.com Transaction number: ***************** Date: December 10 Automatic payment Amount: $8.00 Transaction information at VirMach VirMach - Invoice #*******

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been a customer of this company (VirMach.com) for a few years. Some time in the last year, their services started going downhill really fast. Since my annually-billed services were last renewed in September, the service I'm paying for has been unavailable more than it's been available. The site where I can change my billing info and open support tickets rarely works either. If I can manage to log a ticket, it's promptly ignored. They've basically taken my money and ran since they are not providing the services I've paid for and do not respond to my requests for technical assistance or a refund. This company should cease to exist. In the long run, I've only lost 25 bucks on this last renewal, so that's not a huge deal, but I'm ****% sure this is happening to many other customers right now. If this business can't follow through on delivering the services it takes money for, then it should not take the money. Please stop this business from stealing more customer money and wasting our time. Thanks.

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Virtual Machine Solutions LLC stopped my services for no reason and caused my data to be unable to be retrieved. I tried to issue a work order to resolve the issue, but the company claimed that it was necessary to purchase support services and did not guarantee a solution. They kidnapped my data and extorted me ---------------------------These are from Virtual Machine Solutions LLC A support agent has marked your ticket as a request that does not qualify for support at your account's current support level. The ticket has been closed. You may have made a request that's available at a higher support level. To view support levels: *********************************************************************

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two servers on my web account with this company and have been using them properly and have not violated any terms or rules.One server expired this month and the other next September.Today, without any prompting, shut down the use of my two servers, causing me a huge loss and making up a reason.I expect an immediate apology and a guarantee that this will not happen again.

Virtual Machine Solutions LLC is NOT a BBB Accredited Business.

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