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Business Profile

Storage Units

Secure Safe Space Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a unit from Secure Storage in ********, ** to store the entire contents of my home before moving out of the country. At the time, they explained that the rental rate for the unit I needed was $374 per month. So I spent over $1,000 on professionals movers bc I was assured that this would be better and cheaper. After three months as a customer, I received a notice that my rent would be increasing to $524/month a 40% increase. The unit was not rented at a promotional rate and I was not warned at the time that I would be subjected to 40% increases as they saw fit and without any justification.They grossly misrepresented their business practices and are exploiting customers after they have gone through the hassle and in my case, significant expense of moving into their facility. I am not the only customer they have done this to, as there are several similar complaints on Yelp where they have gouged consumers with increases up to 50%. I wrote a complaint on **** and the manager immediately responded encouraging me to contact customer service. True to form, they have refused to respond to the any of the four follow-up emails I have sent. The only explanation I have ever received was this:The increase isn't something we decide lightly on. You are not the only person seeing an increase either. We gather information based on a number of factors. These include property taxes, property upkeep/maintenance, security, general cost of operations, employee wages, and so much more.Lastly, the increase amount is never specified to anyone and the timeframe for an increase isn't set. Increases can happen at any time during your stay with us. As well as staff do not know about increases until the happen.This business feels entitled to take advantage of customers any time they see fit. If these practices are legal, theyre certainly not ethical.

    Business Response

    Date: 04/16/2025

    We entered into a month to month agreement with the customer in September 2024.   The terms of our lease clearly outline that the agreement is month to month and that if there is a change the customer will be notified in advance, in this case the notice of rate change was sent on January 29, 2025 as per the terms of the lease agreement.  While we understand that a rate increase is never a welcomed change it is a part of the majority of self storage rentals and the increase was communicated as per the lease in this case.  

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SECURE SPACE STORAGE ******************************************************************************************************* $12.00 PER MONTH FOR INSURANCE COVERAGE FOR $2,000.00.THEY RENTED A STORAGE UNIT CLOSE TO MY UNIT A238 5X10 THAT BROUGHT A GANG OF FLEAS AND HUGE COCKROACHES ETC. AND HAVE RUINED ALL MY NEWLY PURCHASED ITEMS FOR A INFANT BABY, MY DOG AS WELL AS MY NEWLY PURCHASED CLOTHING AND HOUSEHOLD ITEMS THAT HAVE NOT EVEN BEEN OPENED YET!!!THEY HAVE FAILED TO CONTACT THE INSURANCE COMPANY ONLY OFFERING TO EXTERMINATE MY UNIT!!!THE RENTING TO CONTAMINATED NEW CUSTOMER HAS BEEN TERMINATED!!!!I HAVE FILED A CLAIM WITH THE INSURANCE COMMISSIONER AFTER THEY HAVE DETERMINED NO SUCH INSURANCE COMPANY &/OR INSURANCE FRAUD!!!WE ARE ALSO MOVING FORWARD WITH CONSUMER AFFAIRS AND ATTORNEY GENERAL EFFECTIVE 7/31/2024

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On aJanuary 30, 2024, I purchased three months of storage due to uncertainty about my living situation. The manager assured me that if I checked out the unit early, I'd receive a refund for the remaining days. I paid $168.33 in total on 1/30/2024. When I found a new place in February and got my belongings on February 24th, the manager mentioned processing the refund but failed to do so. After multiple follow-**** I spoke with *****************************, who confirmed a $54 refund within a week and sent me the the receipt for proof of documentation that the refund is supposed to be $54. However, subsequent attempts to obtain the refund were met with resistance from a manager named *****, who initially denied and said they dont give our refunds, he refused to provide contact information for higher-**** and abruptly hung up on me. Despite numerous calls, I faced evasion and excuses, including claims of a 14-day processing policy and blaming delays on the bank. This treatment is unacceptable and violates California law requiring refunds within seven days. Despite my efforts, including contacting the accountants email ***** just gave me yesterday 3/13 provided by *****, I have yet to receive the refund. The unprofessional conduct and lack of cooperation from the ********* location staff are deeply frustrating. I have evidence of payment, communication attempts, and the unreceived refund. This experience warrants reporting to the BBB.

Secure Safe Space Self Storage is NOT a BBB Accredited Business.

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