Reviews

Review Details

• Review fromLisa S

  Date: 07/10/2025

  2 stars
  We ordered steel casters for material carts. Unfortunately when we received them, they were not going to work with these carts. I contacted the company in less than 30 days to see about returning them and was told that their Return Policy is 21 days. There is nothing on any of their communications (from their Order Confirmation, Shipping Confirmation to their Invoice) to indicate that their Return Policy is less than the typical 30 Days. Most companies purchase items thinking they will work and do not look into the number of days for a Return Policy. We were disappointed that they were not willing to work with us on this return request since we were only a few days past their 21 Day Return Policy.

• Review fromIgor B

  Date: 10/06/2022

  1 star
  This company is affiliated with or has same owners with company Durabox that sells mail drop boxes branded by them through multiple resellers including Amazon.
  
  Earlier this year we purchased 3 drop boxes from DuraBox through Amazon for apartment complexes in *****.
  The drop box model we bough was:
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  Everywhere this product is listed, it's advertised as SECURE (they use caps).
  Specifically, they say:
  SECURE - Features a tubular style key lock with 2 tubular keys that are difficult to copy. Security baffle on drop slot prevents fishing, and a continuous piano hinge on the retrieval door makes it difficult to pry.
  
  Shortly after we installed them, checks and money orders for more than 17k dropped in by tenants were stolen from two out of three properties over the weekend. We have informed the seller in writing on 7/4/22 providing full details and police reports that their product is NOT secure and money orders were pulled out using technique called "fishing" against which seller claimed the boxes were protected. Our letter sent by certified mail as well as notices sent through web sites and emails were ignored. We spoke to the representative at digitalbuyer.com and were promised that information sent through web forms will be passed ** the management. Nothing happened.
  
  Out of 17k stolen, we were able to recover 7 and still have a loss of 10k.
  We lost it because of false advertisement by the seller and reliance on false claim of security.
  We request a reimbursement of losses and for this product to be removed from sale or removal of the claim about it 's security.
  If this will be ignored again, next step is letter to Attorney General and lawsuit.