Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These folks had an accounting error from 100 days ago. They have a new bill now and I dont agree. I shouldn't have to pay for their accounting mistakes 100 days later. Dont even think I actually owe this.

  

  Business Response

  Date: 07/22/2025

  Hello *******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23613137
  
  I am rejecting this response because:
  If this even happened which it mightve its still ridiculous and I dont agree. Please have someone email me
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/29/2025

  Please continue to work with our care agents in your active thread to resolve the issue. 
  We look forward to assisting you.
  
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23613137
  
  I am rejecting this response because:when companies say "answer on our platform" theyre usually bullshitting you hard. You guys are good for that.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to revoke any and all ACH debit transactions since July 7th 2025. Everyday, multiple phone calls, emails, messages on the chat. Everytime a member would either tell me there is nothing they can do, even after sending over proof of the law, still, saying no. Or I would be told my situation will be escalated and there would be absolutely no response, for days, or my tickets closed out without an update and absolute disrespectful company praying on people in their darkest hours. I really hope the multiple lawsuits make this business close. They prey on the poor, they are just their to make money off of us.

  

  Business Response

  Date: 07/22/2025

  Hello *****,

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!
  

  
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23612239
  
  I am rejecting this response because:

  I have tried working with Dave, many many times. They keep sending the same genetic message. This is ExtraCash, you can't cancel a one time payment. 

  Ive already went through my bank and stopped them from taking money from me. The amount of fees I've paid over the past two years is suffice enough. I don't want anything expect my $624 fee waived and move on with my life. 

   

  Ive disputed and revoked for plenty of things and I've never had an issue. Dave is a serious issue and there are many many complaints. 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/28/2025

  Hi friend,
  Please continue to work with our care agents in your active thread to resolve the issue. 
  We look forward to assisting you.
  
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23612239
  
  I am rejecting this response because:

  Again, I have tried to reach out and speak with the agents. Nothing gets accomplished. It is the same genetic response like I stated before. 

  They keep repeating the same thing. 

  So I'll keep repeating the same thing. 

  N.O. I do not accept.

  The only thing I will accept is my $624 Extra Cash advance to be waived and move on. 

  Dave has done it for other people. And I'm going to keep digging my heels in the ground.

  I will not budge. 

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have requested to revoke an ach and debit authorization. The company implied that i agreed to something I didnt. When presented with the disclosure this was not mentioned. They keep coming back with the same response. However the cfpb states otherwise. They cant provide me with the actual signed agreement or confirmation of this agreement. This is their response. thanks for reaching out for support. I'm a supervisor here at Dave, I appreciate your patience. I understand your frustration with this explanation. Please allow me to clarify things further. Revoking payment authorization applies to recurring authorized electronic transfers, like subscription services. However, this ExtraCash transfer is a single authorized electronic transfer where the ability to cancel is not required. Please note that when completing the ExtraCash transfer, you agreed to our settlement terms: This agreement will remain active while you have an outstanding ExtraCash settlement. We understand that things can happen. Again, Dave doesnt charge penalties or fees for late settlement. If there aren't enough funds available to cover the full amount on your settlement date, we'll attempt additional transfers to settle the balance. Thanks for contacting Dave. Dave's friend, ****. ??

  

  Business Response

  Date: 07/21/2025

  Hello *****,

  We're sorry about your experience and would love a chance to help out with your concern. 

  We were able to locate an active email thread with our team at ********************************************************************************! 

  Please continue to work with our care agents to resolve this issue.

  We look forward to continuing to assist you!
  

  
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23608405
  
  I am rejecting this response because:

  This company just keeps copying and paste the same response without regard to the actual complaint. They have never actually addressed the issue.
  
  Sincerely,
  
  *********** *******

  

  Business Response

  Date: 07/28/2025

  Hi **********, 
  Please continue to work with our care agents in your active thread to resolve the issue. 
  We look forward to assisting you.
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23608405
  
  I am rejecting this response because:

  Its the same response as before and they just keep sending the same copy and paste email not really saying anything or responding.
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DID NOT KNOW that I was paying for Dave. I didnt even have the app until I realized (today) that money had been taken out of my account for ********************** but I just didnt know this app wasnt free. Also I cant even get a loan from Dave anyways which is why I didnt have the app. I deleted it after I found I could get $0. Which makes the app pointless for me anyways. This charge needs to be something exclusively specified clearly for anyone wanting this app. I think thats sneaky and weird how this is done and I want my two whole dollars back, not for the $2, but because of the principle of the fact this fee isnt very transparent at all and how many other people are there paying for this unknowingly? What a joke

  

  Business Response

  Date: 07/15/2025

  Hello Oceana,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been use dave banking for over a year now and I've got an account that I have connected for house payment to be put to pay the house now well I have extra cash fee of 125 and instead of taking it out of my dave account like they always have in the past they took it out of my house payment making me short try talking to them they wather one cant speak English enough to be understood or they just dont care.if this isnt fixes ill be contacting my lawyer because they new I used dave as my primary bank and yet they cose to steal it from another account with out asking

  

  Business Response

  Date: 07/15/2025

  Hello friend,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against the Dave app for unauthorized charges and extremely poor customer service. I never authorized ********************** to charge my account. Despite reaching out to their support team numerous times, I have received the same unhelpful and robotic response from at least five different employees. Each of them asked me to submit sensitive documents like a copy of my drivers license, but none of them provided any secure or proper instructions for where to send this information.I have expressed repeatedly that I want my account permanently closed and any unauthorized charges reversed, yet my requests have been ignored or mishandled. The customer support has proven to be completely incompetent, recycling the same scripted message without actually assisting me.This is unacceptable behavior from a financial services app. I am requesting:1.A full refund of any unauthorized charges.2.Permanent closure of my Dave account.3.A formal apology for the lack of professionalism and failure to resolve my issue after multiple attempts.If this issue is not resolved promptly, I will escalate the matter to my bank for a chargeback and report the incident to the appropriate consumer protection agencies.Thank you for your attention to this matter.

  

  Business Response

  Date: 07/09/2025

  Hello friend,

  
  We're sorry about your experience and would love a chance to help out with your concern. 

  
  We were able to locate an active email thread with our team at ********************************************************************************! 

  
  Please continue to work with our care agents to resolve this issue.

  
  We look forward to continuing to assist you!
  

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an ach and debit revocation notice to Dave in order for the company to NOT withdraw any funds from my bank account or debit card in regards to a cash advance on January 4th, 2025. I removed their access to my bank account. On January 5th, 2025, Dave stated that they would withdraw the funds anyway. This is a violation of law and I would like those funds back. The total was for $378.

  

  Business Response

  Date: 07/17/2025

  Hello ******,

  We're sorry about your experience and would love a chance to help out with your concern. 

  We were able to locate an active email thread with our team at ********************************************************************************! 

  Please continue to work with our care agents to resolve this issue.

  We look forward to continuing to assist you!
  

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a brief description due to space ************** February 2025, Dave Technologies withdrew $500 from my bank account despite my revocation of authorization prior to the transaction. This violates the *************** Transfer Act (EFTA) and ********************** reimbursed, Dave refuses to acknowledge my legal right to revoke.Dave disclosed sensitive banking information belonging to another customer in their CFPB complaint without proper anonymization or redaction, constituting a serious privacy breach. While Dave acknowledged this breach in a May 27, 2025 email, they later denied any breach in their June 23, 2025 CFPB response, contradicting their prior admission.Dave has provided contradictory information regarding loan amounts and refunds, and misnamed me in correspondence. Despite multiple emails, three formal CFPB complaints, and escalation to their Chief Legal Officer, Dave has failed to adequately address these issues or respond to my compensation demands.I am currently awaiting bank transaction documentation to verify whether Dave misrepresented my revocation. My firm deadline for resolution has passed without meaningful response, forcing me to share my experience publicly.

  

  Business Response

  Date: 07/07/2025

  Hello Charity ,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23543399
  
  I am rejecting this response.
  Thank you for your reply.
  I have made multiple formal complaints with the ************************************ and have requested a manual review, which is currently under active regulatory consideration.
  I have been attempting to resolve this matter since February, yet Dave Technologies continues to provide inadequate and incomplete responses.
  My concerns involve potential legal violations including unauthorized ACH withdrawals after revocation, improper disclosure of sensitive banking data, conflicting loan and refund amounts, misidentification, and refusal to provide meaningful compensation.
  Despite formal demands for compensation, the company has failed to address these requests.
  Furthermore, your assertion that previous responses suffice is inaccurate, as your last email referred me back to your June 20th letter, which itself did not resolve or fully respond to my concerns.
  I am seeking a complete and truthful written response to all outstanding issues, appropriate restitution for the harm caused, and assurances that similar issues will not recur. Until this occurs, I will continue to pursue all available regulatory and public channels.
  I do not consider referring me back to a prior email, which was neither sufficient nor legally responsive, an acceptable resolution.
  I expect a full, direct response that addresses all issues raised and provides appropriate remedies.
  Thank you for your prompt attention to this serious matter.

  

  Business Response

  Date: 07/10/2025

  Hi Charity

  Please continue to work with our care agents in your active thread to resolve the issue. 
  

  We look forward to assisting you.
  

  
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23543399
  
  I am rejecting this response because:
  
  I have reviewed your latest response and must reiterate that it remains inadequate. The failure to address all outstanding issues, including the contradictions, privacy violations, and my formal compensation demands, is unacceptable.
  
  Furthermore, your response to the BBB complaint on July 10, 2025 stated:
  Please continue to work with our care agents in your active thread to resolve the issue. We look forward to assisting you.
  
  Additionally, your recent email dated July 10, 2025 says:
  We apologize for any kind of inconvenience this may caused to you. We encourage you to double check the document listed above. There you will find some details that may be helpful for your case.
  
  These statements were insufficient and do not reflect a thorough review of the facts or my communications.
  It is clear that the prior letters I sent which contain detailed information and requests have not been properly considered. Had they been, this response would have been more comprehensive and directly responsive to all concerns raised.
  I must emphasize that Dave Technologies repeated failure to provide a complete and truthful response to the issues I have raised constitutes bad faith and willful noncompliance with applicable consumer protection laws. This pattern of conduct, evidenced by ignoring key questions, dismissing formal compensation demands, and submitting contradictory information, reflects a deliberate disregard for regulatory obligations and the rights of consumers.
  I expect a full, truthful, and detailed written response by the end of business today addressing every point raised. This includes providing appropriate restitution for the harm caused and assurances that similar issues will not recur.
  Thank you for your prompt attention to this serious matter.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid back all of my extracash loans. They keep giving me just $25. I have always paid back my loans. They engage in false advertising with the Extracash loans, causing me tremendous hardship.

  

  Business Response

  Date: 07/07/2025

  Hello ******,

  We're sorry about your experience and would love a chance to help out with your concern.

  In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ********************************************************************************.

  We look forward to your email and to getting this resolved right away!
  

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A preauthorization was placed on my account on 6/12 for $75. It was for a gas purchase which posted that day, yet its been 18 days and the preauthorization has not been released. I contact chat support, they refused to open a ticket or escalate the issue and ended the chat without assisting me on 6/26. They claimed it would be released it a day or two. It's has been another 5 days, I spent 30 minutes on phone support where I was informed there was nothing that could be done. I asked for a supervisor politely and the agent rudely interrupted me, screamed at me and hung up on me without any assistance. Claiming there was an email confirmation sent for the escalation, which there was not. I am tired of dave stealing from me well outside of their stated policies AND want the employees who refused to help me reprimanded if not fired. I also want my money back.

  

  Business Response

  Date: 07/03/2025

  Hello friend,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23538806
  
  I am rejecting this response because:

  Dave policy states that gas preauthorizations will be removed within 7-10 business days. We are now rapidly approaching a full month and this has not been released and made available to me. Dave support has not responded in almost a week to my thread and their response is "keep waiting." I expect policies to be followed and clearly something is wrong with this specific transaction since the actual amount posted on June 12th, yet you are refusing to assist me in anyway regarding removing the preauthorization. I will not consider this resolved until the pending charge is released and my funds are made available to me. This is not only inconvenient but is bordering on stealing and this incident is not the only time dave has not followed the policies outlined, showing me that you do not care about my business or me as a person. I will be why closing my dave checking account once you have released my funds and hope you are sued for negligence and stealing from since you are blatantly ignoring my issue, not taking this seriously at all and refusing to actually assist me. I have never had an issue like this persist with a bank and you should be ashamed of the way this is being handled. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/16/2025

  Hi Larissia,

  Please continue to work with our care agents in your active thread to resolve the issue. 
  

  We look forward to assisting you.