Complaints

This profile includes complaints for Mancini's Sleepworld's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mancini's Sleepworld has 20 locations, listed below.

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  Mancini's Sleepworld

  599 Hawthorne Place Livermore, CA 94550

• 

  Mancini's Sleepworld

  1450 Van Ness Avenue San Francisco, CA 94109

• 

  Mancini's Sleepworld

  2908 Santa Rosa Avenue Santa Rosa, CA 95407

• 

  Mancini's Sleepworld

  1595 Holiday Lane, Suite F, Fairfield, CA Fairfield, CA 94533

• 

  Mancini's Sleepworld

  43479 Boscell Road Fremont, CA 94538

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This a mattress with sleep trial 120 days. I did buy the firmest ******** ******* can offer,It is not firm enough. I tried to return it. I called thee, times, I getting the run ************ call resulted, I will call you back

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased one full mattress with a 9" high foundation on May 24, 2025. The total amount showing in the receipt attached is $949.86. The foundation cost is $150. **** *******, the sales person located at ************************************, set up the return of the foundation for a May 31. He said I would get $118 refunded to my MC. No body showed up, I called the store to set up again for Jun 7 or 8th pickup. There was a tare in the mesh and the delivery man got the approval from HQ to accept it as it was since there was no way to proved I damaged it. It's July and have not received the refund. I called and the manager who speaks too fast to clients to get the information, he tried to get me to accept that the items were on liquidating; hence returns were not possible. I told him that he was trying to fool me and to showed me the receipt stating this. He changed his mind, asked to confirm my credit card info and said he would get a hold of HQ to see if they can resolve my issue. I called and now, ****, nor the manager take my calls. There is a new guy that says he has no idea of how to help. I've been patience and have avoided leaving negative reviews on all social media platforms for the sake of resolving this in good *********: ************** Manicini's at *******

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 1 Brooklyn ************************ Mattress ($208.49) and 1 Bed-Tech X series Twin Upholstered Platform Frame ($200) on Saturday April 26/2025. ****** ***** (seller) said they will have these items delivered by Friday April 02. On Friday April 02 I received the wrong. Mattress, in fact it still had someone else's labed sticked on it, different customer name, address, phone number and ORDER NUMBER. I opened up the second item the Platform Frame and quickly noticed that 2 out of the 6 bed frame legs were broken. I called in the store to informed them about and they asked for the Order Number. They admitted their fault and mistake and asked me to email them pictures of everything so I did, I also have their acknowledgement emails back, and said to me they were going to send me the correct mattress and a new frame by Sunday April 04/2025. They said they didn't have a delivery time so just stay home and be ready. At 15:45 pm I called the store and ask for my right items and I was told by ****** ***** (seller) that "he had been busy and forgot about my order". I missed a day of work on Sunday April 04/2025. On Tuesday April 06, I have a new delivery crew attempting to deliver a new mattress to my house. This time I inspected and we came to conclude with their delivery drivers that is the wrong mattress again. I asked for the new frame and they had not received the memorandum for the replacement parts or the whole item so I asked the to take everything with them that I have decided to Cancel the order. They called the warehouse manager (****) and the manager apologized to me and said that's what he was told to bring me. They refused to take the defective item (platform frame) and/or the wrong mattress (as If I was a warehouse for Mancinis Sleepworld), I called the store and the manager **** ********* highly rude and unapologetic said that I was mistaken and should've taken the mattress

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 11/2023 I purchased a bunk bed set (in my spouses name, **** ******) and other times from Mancinis Sleepworld. They were delivered on 1/5/24. The person who put the set together showed me that the bottom rung of the ladder to the top bunk was missing. He said the store would make it right. He had me sign a document acknowledging the delivery. I wrote on the paper that the bottom rung was missing and texted the person who we bought the bed from to tell him what was wrong and ask him when this would be fixed. He texted that he would call me shortly; he did not. I texted him the next day, 1/6; no response. I texted on 1/7 and 1/9; no response. Later on the 9th I called the store and he answered. I asked when this ladder would be either repaired or replaced. He said he would check and get back to me. He texted back that evening saying that he would be calling the purchasing/parts department the following morning (1/10), and would call me between 11 and 11:30am with an update. He also texted that he would comp me a set of sheets for this inconvenience. I responded that I would not be available to answer the phone during that time on the 10th, but to please leave a voicemail or text with the update. He did not. I texted again on the 14th; no response. I called the store again on 1/15 and the person I've been working with was off that day, so the man who answered said that he would take over the situation because I had not been getting proper help, and he would look into it and get back to me in a couple of days. By 1/17 I had heard nothing, so I e-mailed corporate for the district managers contact info. He e-mailed the next day (1/18) and I told him the situation. He said hed look into it on 1/21 and would get back to me then, as well as prepare the sheets Id been offered. He has not communicated with me since that day, in spite of me e-mailing him on 1/22 and 1/24. I dont care about the sheets; I want the ladder replaced so we can use the bunk bed.

  Customer Answer

  Date: 02/27/2025

  My husband reached out to the store manager a couple more times and finally received a phone call saying the ladder would be repaired today. The technician just left. They did not replace the ladder but they did install the missing rung at the bottom of the ladder. The technician did not have the proper screws, so instead he used a smaller s**** where the larger one should have gone and then added a second s**** Hopefully this will hold sufficiently as weight is repeatedly placed on the step. You can see in the picture what I'm talking about.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the mattress I purchased this store on May 12, 2024. The mattress, has begun to sag significantly after only seven months of use. This has resulted in inadequate support and has caused me significant back pain. I also had to go to chiropractor for this.I contacted the store on Dec 21 to report this issue and spoke with the store manager. I was appalled by their dismissive attitude and lack of assistance. Instead of offering a solution, they mocked my purchase, suggesting that I should have spent more than $2000 on a mattress.This level of customer service is unacceptable, especially given that the mattress is defective. I request that you investigate this matter promptly and provide a resolution, which may include a replacement or a full refund.

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is your head with the business was unlawful customer service support that I had first of all the person was really rude telling me that in other words, I was stupid and didnt know what I was talking about who I was talking to or what even things I was trying to buy the problem that I had that really occurred was getting misinformation for the wrong item that I was looking up online to buy to get customer service about constantly referring to the item and exactly what it was that I wanted to get and was trying to get and trying to understand I wanted and they gave me a different price for a different item for a different quote. Nothing to match when confronting the worker it seemed to abrupt a lot of argumentative and disputes with rude intentions and harassment of pretty much calling a person stupid. The prices were not set I am military looking for help on Black Friday for a back pain mattress with arthiris

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Am not very good at online shopping,I am80 years ,a double amputee.i wanted a more comfortable bed, so I called. MANCINIS IN **** I ended up with a $3599 bed which I can't return.i feel like they took advante of ***** have CKD,CHF, & NO SPINE.SPECIFIED NO MEMORY FOAM, & that's exactly what they brought me the 2nd time. They knew I was not knowledgeable. enough to know what they were talking about.I was relying on the staff to match my detailed description of what I could use with their product. The first mattress was too soft & bundle all around me tangling me up, & when they did decide to exchange the mattress ,they told me I would be getting same brand of mattress (AIRELOOM) it would be a little more firm.Between the time I talked to *********** showed up ,2 of the salesman decided to play doctor for a day and converse with each other and pick a different one, a therapeutic adapt hybrid,(which has memory foam as top layer) The foam mattress I was on from drive medical had such a huge sink hole in it ,I had no choice but to get on the 2nd mattress from ************************ I am stuck with A brand new mattress & adjustable base valued at$2599.00

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with a mattress where it depressed in only one area of the mattress. I pursued a warranty claim and upon first inspection it was denied because it was 1 1/4 inch depressed but the threshold was 1 1/2. It is obvious that uneven wear would cause issues with pain and sleep but the salesman said that we should try sleeping on it for a few more months until we could reapply the warranty claim again. When we did the new warranty claim now they said it was normal wear! How was it almost there months ago and now it is normal wear? Ive been having back problems and I spent over $3k on this mattress. This whole warranty process seems like a scam to me

  Business Response

  Date: 10/02/2024

  Hello,

  Do you have a copy of the warranty report?

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* owes us a final refund of $109.38 that has still not been posted.We purchased an Adjustable base and a tempur-pedic mattress from the ************* store on 3/23/2024 and we went back to the ************* location and told the manager that we wanted to take ******* up on the return policy and exchange the mattress for the Avocado Green Hybrid. $4493.29 for the original mattress temper-pedic $2633.11 for the Avocado Green Hybrid mattress For a refund due of $1860.68. This is the original number that ******* (the store manager) quoted us. Last Tuesday, July 23rd, ******* exchanged the temper-pedic for the Avocado mattress. We waited for the refund to show up on our credit card. After one week since the exchange and no refund. I called ******* and asked wheres the refund. The following two things were revealed to us by *******:1.We asked why a refund had not been issued to our credit card. ******* said that she was waiting for us to call and request the refund. What kind of customer service is this? She scheduled the exchange, but not the refund? This is incredible.2.The amount of the refund, which she miraculously was able to calculate today, is $1751.30. Once again when asked how that amount was calculated, she said she had been through that with us. We believe we are owed $109.38 plus one week interest. The difference between $1860.68 and $1751.30 plus interest for not promptly refunding.We also believe we are owed an apology from ******* and ******* for the lack of competency in dealing with this transaction.We then contacted on July 30th ***** ****** District Manager - South ************ He confirmed this amount and told us he would see to the refund.We followed up again on Aug 10, and Aug 21nd and again on Sept 5th with no refund.

  Business Response

  Date: 09/24/2024

  Hello *****, 

  I've reached out to our Sales team regarding this matter if you don't receive a response by end of day 09/25/24 please contact me directly.

  ***********************************************************

  ********************

  Thank you

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* Sleep World, bought a new $6000.00 Mattress and frame from them and our frame makes squeaky noises and our mattress lying on both sides of the bed feels like your going downhill to the floor. We have had them out twice now and in the last report says we did not buy the frame with them. I am tired of messing with these people and company because you can not get someone who cares about how we feel about the situation. I paid good money for this bed and once they have your money, they are done with you. They sent the same man out here twice to check the bed and of course he made the same report but this time added we bought the frame from someone else. I want help and I am the customer!

  Business Response

  Date: 08/27/2024

  Hello there, 

  
  Can you please provide me with the invoice number (or phone number used to order) so I may look into this further for you?