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Business Profile

Display Installation

Precision Audio Video Installations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. **** ********, owner of Precision Audio Video; was contacted by me, Doctor ******* J. ******, regarding work on a Audio Video Installation at my residence: *********************************************. Mr. **** ********, set up an appointment and Mr. **** ******** came to my home on Wednesday, June1 10, 2025. From the first observation, Mr. **** ******** was "Taken Back" once I came to the door to let him inside my home for the estimate and to set up a time for the installment of a Audio/Video System inside my Living Room. He seemed shocked and continued to ask me what type of work do I do? I answered that I was in the medical profession and I work, which in *********** as a Doctor and would like to have a Audio/ Video System installed before I leave for my home in ******, *******. Mr. **** ******** continued to ask me if it was in my budget and if I can afford a top of the line Audio/Video sysytem."Yes, I responded, I want the top of the line and would like the work completed by July 8th 2025, before I return to ******. We went over the equipment and the area in which the system would be installed as Mr. **** ********, continued to ask me if the work was in my budget. I responded as yes, and that is the system in wanted, so can you send me the estimate? He responded yes and we agreed that I would look at the equipment samples and approve the installation and pay with my **************** Credit Card. Mr. **** ********, continued to ask me if the instillation was in my budget and once again, I responded: That is exactly what I wanted and the color of the speakers match the marble tile of my floors and my counter top.A week past and I did not hear from or received a estimation and the itemization of the equipment, so I called Mr. **** ******** and asked him why I have not heard from him and I had not received the type of equipment that will be installed, the color and the itemization. He told me on June 18, 2025 It is Out Of Your Budget! What?

    Business Response

    Date: 07/19/2025

    I tried to send you my response but it said my response exceeded your ***** word limit, I will type it out and send to you in your attachment section. Also I did not respond to your first request as my wife and I were in ***** 7/5/2025 - 7/12/2025.

Precision Audio Video Installations is NOT a BBB Accredited Business.

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