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Business Profile

Security Systems

Allied Universal Security Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/05/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of Incidents:July 14, 2024, 7:11 PM September 1, 2024, 9:56 PM Location:Walmart, *************************************** Description of Complaint:I am filing this complaint due to ongoing and inappropriate conduct by a security guard contracted at the above ******* location. On two separate occasions, the same individualwearing an Allied Universal t-shirt and not displaying any visible identificationengaged in physically aggressive and intimidating behavior while I was shopping.He followed me around the store, making me feel unsafe, and attempted multiple times to grab my cellphone without cause or explanation. When I asked him to identify himself or show a badge, he refused.This pattern of harassment caused me significant distress and raised serious safety concerns. I have video evidence of his behavior, available here:********************************************************************** I am seeking a formal response from ******* and/or their security contractor to explain how this individuals conduct aligns with their policies.Requested Resolution:- A formal investigation and disciplinary or corrective action toward the guard in question.- $4,000 in compensation for the distress and fear caused by this individuals actions.- Assurance that proper identification and conduct standards are enforced for all on-site security personnel.This is a serious matter of customer safety and professionalism. I ask that ******* act promptly to resolve the issue.Sincerely,******

Allied Universal Security Services is NOT a BBB Accredited Business.

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