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Business Profile

Parking Facilities

Parking Concepts, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a monthly parking pass for the El Centro parking lot in Hollywood on 1/28/24. I only needed it for the month of February. They forced me to turn on auto renewal for the service and I could not turn it off, and I didn't want to lose access to my parking during the month, so I decided to wait until 2/29/24 to cancel service since I didn't know their policy on that. They didn't send a notice of auto-renewal, just an invoice on 2/20/24, and still attempted to charge me $250 for the month of March. Assuming this was a mistake, I contacted them. They informed me that their cancelation policy requires 30 days notice for the monthly pass (there aren't even 30 days in February) and they would not cancel my invoice. It's illegal in ********** to not allow people the option to cancel immediately up until the day before their payment is due. I informed them of this and multiple other illegal practices of their business the morning of 3/4/24, and they are now ignoring all contact from me and refuse to correct it. The only contact since then has been threatening automated emails about late fees. All I want them to do is cancel the invoice.

    Business Response

    Date: 03/18/2024

    Good afternoon BBB and Mrs. *************************************** sincerely apologize for any inconvenience caused by the recent overcharge issue. Rest assured, we are taking immediate action to investigate and rectify the situation.
    As part of our commitment to customer satisfaction, we will be crediting your account for the month/days of the overcharge fees. Additionally, I will personally reach out to Mrs. ***** to discuss any further assistance required. If a manual refund check is necessary, it will be promptly processed and mailed to the address provided.


    Should you need to update your address or have any further inquiries, please feel free to contact me directly at:
    ************************* Phone: ************


    Once again, please accept our sincerest apologies for any inconvenience caused. We appreciate your understanding and patience as we work to resolve this matter promptly.
    Best regards,

    . 

Parking Concepts, Inc. is NOT a BBB Accredited Business.

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