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Business Profile

Material Handling Equipment

Big Joe Handling Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Big *** electric pallet **** less than 2 years ago for about $5,600. The timeline of events is as follows:1. 07/30/2025 Noticed malfunction and brought the pallet **** to the dealer.2. 08/01/2025 Battery replacement charged $1,195.62 + evaluation fee $464.61, totaling $1,660.23. (The evaluation fee of $464.61 was originally included in the $1,660.23 I was charged for the first repair, which I understood to be the repair cost. I was later told it was solely for the evaluation. After deducting the evaluation fee, the remaining amount in dispute is $1,195.62.)3. 08/06/2025 Picked up the repaired pallet ****.4. 08/19/2025 Same symptoms reoccurred two weeks later; received a new repair estimate of $1,021.67 for a different part.5. I contacted the sales director, *****, to formally protest and informed him that I would escalate this issue to the owner.6. 08/22/2025 The owner offered either a $250 discount on the repair or to exchange the pallet **** for a new one if I paid $1,188.I find these repeated repair charges unreasonable, excessive, and unacceptable for a machine this new. I have already paid $1,660.23 for the first repair, and it is unfair to demand additional payment for a malfunction that occurred within two weeks of the initial repair.I have attempted to resolve this directly with the dealer, but the issue remains unresolved. I am requesting BBB intervention to assist in securing a fair resolution, including a refund or credit for the unnecessary repair charges.This matter is being formally documented with BBB, and I am prepared to escalate to legal action through Small Claims Court if a fair resolution is not reached promptly. I consider this matter urgent and expect prompt attention from BBB.

    Business Response

    Date: 09/08/2025

    We spoke with the customer regarding the complaint for repairs the electric pallet jack ************* The unit was sold over 2 years ago and is over 1 year out of warranty.  The unit has not been maintained and was in terrible condition.

    We quoted some repairs and this was approved and when completed we discovered some additional work we quoted. The client complained and we performed the repairs at no charge.  

    Customer Answer

    Date: 09/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Dongkyun Seo

Big Joe Handling Systems is BBB Accredited.

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