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Business Profile

Auto Repairs

Eric Krebs Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to this automotive shop to get it repaired because I was referred to it by a AAA's website stating that it was a good repair spot to go to. The AAA towers informed me that my alternator was causing my car to overheat too much and that I should get that repaired along with replacing my battery. So, on 6/12/24 I took my car to Eric Krebs shop and informed them that my car was overheating, and the alternator was the cause of the problem. They told me that they could inspect it and see what was wrong, then informed me that I would need to replace my serpentine belt for the alternator and that it would cost $700 dollars. I then went to AutoZone to buy a new battery for the car, and had it placed in, and the day after the mechanic told me they implemented the serpentine belt to fix the car. I paid them $700, then the mechanic informed me that my head gasket actually needed to be replaced and that he could replace it for $1500, otherwise my car would have more issues down the road. He only notified me of this after he had just fixed the belt rather than telling me beforehand. The mechanic offered to do some more work on the car, but I declined because I didn't have that much money on hand and could barely even afford to replace the belt. I then drove off in the car when ten minutes later it started to overheat again, and I had to pull over to the side to let my car cool down for thirty minutes. I had already replaced the battery by this point, so I didn't understand why my car was still overheating. In order to get my car home, I had to tow it all the way from Santa Barbara to Victorville, and the tow-driver stated that my alternator was causing the car to overheat, as well as the leakage. Even though I thought the problem would be alleviated, I basically paid that much money for no good reason.

Eric Krebs Automotive is NOT a BBB Accredited Business.

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