Reviews

This profile includes reviews for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Public Storage- ALL LOCATIONS has 1816 locations, listed below.

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  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

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  Public Storage- ALL LOCATIONS

  PO Box 25050 Glendale, CA 91221-5050

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  Public Storage

  1000 W Patapsco Ave Baltimore, MD 21230-3436

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  Public Storage

  1057 State Route 3 N Gambrills, MD 21054-1722

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  Public Storage

  10728 Reisterstown Rd Owings Mills, MD 21117-2702

Review Details

• Review fromKristopher T

  Date: 06/08/2025

  1 star
  Avoid Public Storage if you can. My experience has been nothing but frustrating.When I first signed up and paid for a unit, no one was even present at the office during business hours to onboard me. The keypads at the facility are frequently broken, Bluetooth access rarely works, and the front gate has been disabled for weekseveryone is forced to use the exit gate for both entering and leaving.I also received a rude phone call from an employee accusing me of staying past access hours, even though their logging system was clearly malfunctioning. Ive tried calling the office several times during posted business hoursno answer. Ive left voicemails with my number, but nobody ever calls back.On top of that, the pricing is deceptive. My unit was advertised at $49, but after all the hidden fees, I ended up paying over $80. Then, without warning, my rate was raised again to $97.82 just a few months later.Ill be filing formal complaints and reaching out to corporate and the BBB. I sincerely hope Public Storage addresses these issues, but based on what Ive seen, I wouldnt recommend this place to anyone.

• Review fromCharles G

  Date: 06/07/2025

  1 star
  I got behind in a few payments, but I catch them up when I get paid. I go there to get some of my things out and they have replaced the locks on my units. No one is ever there to give me the combination to the lock that has been placed on the access door to my unit. Nobody ever answers the phone. NOT EVEN 24/7 CUSTOMER SERVICE will answer any calls. There is no real ***** period for late fee charges. If 3/4 days late there goes $30 more. The service is bad...

• Review fromAbel R

  Date: 06/04/2025

  1 star
  Purchased unit, next day could not access, no live person could be contacted. The keypad or app not working at 7 am in the morning! Office closed, no number could be found to report issue to a live person. I had a carload that needed to get dropped off so I could get to work on time. After waiting for 2 hours, we had to go drop off items at another storage facility. Manager apologies and I ask that he credit my account for initial fees and close my account, he verbally agreed and said he would follow up. Never heard back from manager so i challenged the charge with my credit card and they agreed with me that Public Storage did not fulfill their end of the contract and reversed charge on my credit card. Fast forward a month later, Public Storage sends a $30 reversal to a collection agency!! No warning or notice that they were sending to collections. No communication as a courtesy to a repeat customer to try and understand that a lack of access to unit with NO ability to report it to a live person at 8am on a business weekday was unacceptable!! I was forced to go elsewhere so I could get to work. ******** business practice and customer service.

• Review fromDouglas E

  Date: 06/03/2025

  1 star
  Since Public Storage purchased this facility, I had been a happy customer for well over ten years. Within 2 months they raised the rent 35%. No warning. even though a contact was in place. Eight months later they raised it again another 10%. This passed month the raised it again to 87% over the original contract price. Today I was contacted by the property manger that the storage units were broken into Last Week. Approx. 5 Days ago. They did not call the police. But they did change the lock plates, which hade been pried off and provided new locks. They do not have a customer service email or phone number. & the branch manager states they have no authority to make any decisions or changes.

• Review fromAmber C

  Date: 06/03/2025

  1 star
  In August of 2024 I rented a unit with Public Storage for $287.00 within five (5) months Public Storage increased my storage amount to $384.00. No one could provide any reason as to why my storage amount increased roughly $100.00 within a small timeframe. I am starting to believe they increased the amount for larger units in hopes to gain access to items that could or would yield a higher value then renting out the unit monthly at a reasonable rate. Then they rinse and repeat. It's almost sickening. Anyone would think this increase is unethical but Public Storage.

• Review fromEddie V

  Date: 06/03/2025

  1 star
  Spoke to ******** ****** with this company for an interview for district manager. She called and did not seem interested in even interviewing me for a job. She didnt one time mention anything about what the requirements for the job was what the actual position was or anything actually rushed off the phone so quick as if you can tell she was just wasting our time she had already made her decision then was supposed to call back and let me know what the decision was going to be and still yet have not heard from them very unprofessionally handled and Im a big shocked coming from a company of this size. Its amazing how people can be treated.

• Review fromSamuel H

  Date: 06/02/2025

  1 star
  Less than 1 star. I rented a small unit, called back same day told them I didn't need space anymore. Was told they were going to send me my money back. Bullsht had to call them 5 times finally got a person. Then. 20 minutes of blah, blah, blah. I think it's illegal taking my money, never set foot in gate. I'm giving them the. Asshat award. DONT DO BUSINESS THERE.

• Review fromAngela S

  Date: 05/29/2025

  1 star
  Bunch of scam artists there. They get you in with a low price and don't make it clear that they are raising your monthly charge every 3 months. What started out as 100$ a month in less than a year is now ****** plus their $10 convenience fee to pay over phone which is only way they take payment. Not so convenient. Would give less than 1 star if I could. .

• Review fromStan N

  Date: 05/29/2025

  1 star
  Without as much as a notice I received a bill which increased my unit rental by $75/month. My attempts to file a complaint was met by the response that this is not a BBB Accredited business. This forum is therefore the only one that allows me an opportunity to warn people about Public Storage companies and their horrible business practices and their illicit gouging of an unsuspecting renter.

• Review fromKyle C

  Date: 05/28/2025

  1 star
  Horrible business with bait and switch pricing that increase 2-3 times the original rate. DO NOT DO BUSINESS WITH THEM!