Complaints

This profile includes complaints for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

• 

  Public Storage

  10328 S Dolfield Rd Owings Mills, MD 21117-3510

• 

  Public Storage

  1904 West St Annapolis, MD 21401-3931

• 

  Public Storage

  3607 Fort Meade Rd Laurel, MD 20724-2067

• 

  Public Storage

  4343 York Rd Baltimore, MD 21212-4818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting fraudulent charges byPublicStorage, first disputed with my credit card company - ******** on June6,2025.May24 In-person visit:Manager ****** promised me a ground-level unit, noting my disability and inability to use stairs. She reserved it and said I must sign up online before June1 to keep it.May30 Reminder call:****** said the unit was still reserved and urged me to complete the online forms to secure the holiday discount.May31 Online sign-up:The system hid the unit number ******* said this was normal). After I completed the form with my payment information, it revealed a fourth-floor unitnot ground-level and unusable for me.May31(same day) Immediate complaint:After leaving five messages, ****** finally called back, claimed nothing could be done, and suggested another location plus additional fees. I refused. She directed me to the regional manager.Regional manager (****):**** apologized, offered a pricier unit (holiday sale had ended), and promised an immediate refund. I declined the new unit and reiterated I wanted did not want to do any business with PublicStorage because I was lied to.June2 Auto-Pay email:Despite canceling twice, PublicStorage enrolled me in AutoPay and has since charged my card two more times $1.73 - I guess a test charge, then $52 all unauthorized.What began as $82.54 is now nearly $150 in fraudulent debits, even though I never took possession of any unit nor stepped foot on the site.Requested resolution:Please have every PublicStorage reverse these charges and stop fraudulently charging me. Protect meand other consumersfrom these predatory practices.Thank you for your prompt attention.

  Business Response

  Date: 07/09/2025

  Dear Ms. ****** ******,
  We apologize for the confusion regarding your reservation.
  Yesterday, you spoke with our District Manager, *****, about your concerns related to closing your account and processing a refund since you did not move into the unit.
  We have processed the refund and closed your account.
  We consider this BBB complaint resolved.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 28th. improper auction of my belongings, and the lack of *************** unit was auction without notifying me whatsoever. My unit storaged belongings worth to be exact $5000 Included designer clothes, shoes, personal documents and kitchen ware.

  Business Response

  Date: 07/17/2025

   

                   Dear Azai ********* ****,
  
                  We are writing to acknowledge your recent complaint filed with the better Business Bureau.
  
                  We take all customer complaints very seriously and appreciate the opportunity to respond.
  
                  As outlined in your lease agreement, if your payment is not satisfied in full by the auction date, we may sell all property stored in your space
  
                  to satisfy payment of your unpaid Monthly Rent, late fees, and/or other fees and charges. We will charge you lien and lien sale fees.
  
                Our records indicate, phone calls were made, and emails were sent out to advise your account needed immediate attention.
  
                  If you have any further questions, please do not hesitate to contact us *************.
  
                  We consider this matter resolved and BBB complaint closed.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a Storage unit. Items were sold off and the access money is being withheld. They keep saying that they need a letter, however I sent the letter and they keep saying they didn't receive it. Refused to give me a refund. Held on to my Funds since February 21 2025?

  Business Response

  Date: 07/10/2025

  Dear Mr. ****** ********,

  You spoke with your District Manager, *****, today, July 10, regarding your refund from auction proceeds.

  She informed you that, due to an outstanding balance on your account, a refund cannot be issued at this time.

  We consider this BBB complaint closed. 

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were moving and stored furniture at Public Storage in July 2022. We started moving things out in June 2025 and had made at least 6 trips and each time attempted to go to office which is very well lit with NO people inside, to clarify move out instructions. We called each time the number on the door and posted on the fence with no luck. We also left messages but received no response. We moved completely out on July 1 and left message at same numbers posted. We left the keys and the tumbler to our lock in the lock dropbox at 4:00pm on July 1st. Our billing cycle started on the 3rd and we were up to date on payments. We received a bill for $288.0 on July 2nd. Attempted to call multiple numbers to clarify this. Finally connected with someone who would not transfer me to supervisor because my account was closed and said he was turning me over to collections and then promptly hung up.

  Business Response

  Date: 07/10/2025

  Dear Ms. ***** ******,

  After reviewing your account with *******************************************, we were able to waive the balance owing for July.

  Our records indicate that you vacated the unit on the July 1, 2025. 

  You currently have a zero balance. 

  We consider this BBB complaint closed. 

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second space that I rent from them. Every time I go to the office to pay my bill no one is ever at the location. ***** is a worker at the storage house told me at after 2PM. I went to the location at 2:30PM and no one was at that location and I left a note at the door for a Employee or Manager of this storage H32303235**303035**32H to give me. I was finally able to talk with ***** again and she told me my payment $150.00 and I decided to wait to pay the bill. I called the #*** number-*************) and the employee name was **** and quote the amount of $197.00 vs $150.00 I was quoted by *****. I am concern with the factor that I am being charge more than I was quoted. I am ok with paying the $150.00 and would like to know where all these additional fees and late charges are coming. Again, I willing to pay $150.00. However, I don&#**;t understand why I need to be paying the amount of $197.00.

  Business Response

  Date: 07/08/2025

  Dear Mr. **** ********,

  We apologize for the inconvenience caused by no one being available at the location.

  For your convenience, we do accept appointments to ensure that a Property Manager is available to assist you.

  We also offer several convenient ways for you to make your payments:

  Public Storage Website: Use your email as your login ID and create a password. This service is free.

  Visit **************************************************, click on "PAY BILL," and input the phone number used at the time of renting the unit and your zip code on file.

  In-Person: You can make your payment at any Public Storage location. This service is free.

  Mobile App: We offer a free mobile app for your convenience.

  US *************** You can mail your payment.

  Regarding your account balance, here is the breakdown:

  April 29, 2025: Credit of $0.93.
  April 30, 2025: Payment of $40.00 via check, resulting in a balance of $40.93.
  May 1, 2025: Rent of $37.00, leaving a credit of $3.93.
  June 1, 2025: Rent of $51.00 minus the credit of $3.93, leaving a balance of $47.07. An additional $20.00 fee brings the total to $67.07.
  July 1, 2025: Rent of $51.00 plus a lien fee of $79.00 for carrying a balance over 30 days, totaling $197.07.
  July 2, 2025: Payment of $197.00 via check, leaving a balance of $0.07, which you paid, resulting in a zero balance.

  As a gesture of goodwill, we will waive the $20.00 late fee. Moving into August, you will have a credit of $20.00 towards your rent.

  We consider this BBB complaint closed.
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $20 for broken lock that was never used I couldnt get the key out of the lock $20 for a lock returned on 6/30 No one was in the office and I was told to return the keys to the lockbox within 30 days. I returned the key to the lockbox and nevergot my refund of $20per lock. On 6/30/2025 I moved my unit 1014 to unit 1011. I waited an hour and a half because no one was in office again and I was waiting on someone for one and a half hours when I called. Someone said that they were on break and didnt tell me how long the break was supposed to last and I was waiting on someone for one and a half hours when I called. The representative that came there was not working in the store that day her name started with aE she was Hispanic. She had two braided ponytails in her hair. She was short, walked with a slight limp and wear glasses, she told me that I do not have to return my key into the store and that I could return my key in the lock box. every time I go to the store no one is inside of the store during business hours for some odd reason. Ive contacted **** ********* that is the ** and he told me that since he doesnt know if I returned a lock because they have so many customers. Not only did I return 1 lock but I have returned two locks within the time frame into the lock box same day of move in and no refund. **** said he would put a credit on my account but I am no longer wanting to store my things at that unit because of how Ive been treated and handled as a customer. Not only that my unit is being advertised as air condition, which is why I chose this specific public storage because it was near where I needed it to be, and it was one of the units that was air conditioning. Theyre telling me that 80 is air conditioning and its not its blowing hot air no cool air and Im highly disappointed of my decision to choose this public storage. I just want my money back.

  Business Response

  Date: 07/07/2025

  ***** ********,

  Unfortunately, we are unable to bring up an account in your name.
  Please confirm that you are the Tenant of Record and provide the Public Storage account number or the ******** home telephone number listed on the account, the property location (state, city, street), and the space number.
  This information will help us identify the account and research the issue. The provided phone number and email address do not bring up any information.
  The contract is between the Owner and Occupant. The person(s) listed as Authorized Access Persons are solely agents of the Occupants and are not parties to the Lease/Rental Agreement. They have no rights of tenancy or standing to bring any claims or file suit arising from the use of the storage space.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23543520
  
  I am rejecting this response because additional information was needed. My name is ****** ***** ********** Is the phone number associated with the account ************************* *********, *************;
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/11/2025

  Dear Ms. ****** *****,

  We apologize for the inconvenience caused by the unit not being climate-controlled and the absence of staff to assist you with the key stuck in the lock.

  On June 30, you vacated unit 1014 and moved into unit 1011. You informed us that you returned the lock to the lockbox.

  On July 1, 2025, you spoke with your District Manager, ****, regarding a refund for the lock. He informed you that since you did not return the lock to the office, he would need to verify with the Property Manager to confirm that the lock was in the box.

  **** called you back to confirm that a lock was indeed returned to the lockbox. He mentioned that he would provide a credit to unit 1011. You advised him that you plan to vacate that unit. He informed you that if you do vacate unit 1011, he would give you the merchandise refund when you come to the office to vacate the unit.

  If you have any further questions, please reach out to your District Manager, ****, at ************.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2025, my storage unit (Unit #****) was set to renew under a rental agreement I originally signed with Extra Space Storage on December 26, 2024. However, I received an email after the due date stating the facility had been taken over by a new company, who demanded I sign a new rental agreement. I never signed their new lease.I visited the facility in person and called multiple times to request cancellation and clarification. Each time, I was told they would not honor my existing month-to-month rental agreement with Extra Space. I was told I had to pay $116 to canceleven though I had never signed with the new company, never used the unit after the ownership change, and had not yet been charged.Per Florida law and the original lease, I was entitled to 30 days written notice of any changes, which I never received. Their refusal to acknowledge my prior agreement and attempt to charge me for a contract I never signed is unacceptable.I am requesting that this charge be removed, my account closed without penalty, and written confirmation that no funds will be collected.

  Business Response

  Date: 07/07/2025

  Mr. ***** *******,
  Your account was converted over to Public Storage on May 26, 2025, please see previous email send to the same e-mail address on the BBB complaint.

  On June 26, Welcome to Public Storage e-mail was send to you, Public Storage Rental Agreement. Balance due e-mail send on 6/30, advising you that you left a balance of $105.06 on your account. 

  You spoke with the District Manager on July 1, 2025, explaining to you that Public Storage does not due anniversary billing. In order for him not to owe Public Storage he would have had to move at on or before the last day of the month. He was advised that he owes the balance and if not paid it would go to collection.

  We received your payment of $105.06 on July 1, 2025 in full. You currently have a zero balance. 

  BBB we consider this complaint closed. 

   

   

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses deceptive business practices. I didnt know there were so many complaints until I started reading the numerous complaints online about them. My complaint, just like most of the others. started with a low rate for a very small unit and within three months they have close to doubled my rent. When I reached out to their customer service they curtly informed me that I could not read or had not read my agreement. Stating that they could raise my fees at any time and basically I was the idiot and they could do whatever they wanted. I was promised a year at the rate that I started. I think that a company should honor what they or their customer ***resentatives tell people. Im sure they will just put the blame on the poor guy that signed me up at the location.I see from the many complaints that regardless what they negotiate with you for a few simple months their rates are just going to go back up uncontrollably forever. I think its best to find another ***utable company where you have some stability. I hope people reading this realize that the company response along with the 2.2 cut out from the so called agreement we signed is a slap in the face to most of us hard-working individuals that just want to be able to store something inexpensively and easily. And thier bbb resolutions are just a tactic to give a few months of relief hoping to appease us. When I asked the *** about the possibility of a ************** The *** was quick to defend the company and was obviously offended by my statement. He informed me that there was no such bait and switch tactics going on here whatsoever. Ok!!

  Business Response

  Date: 07/09/2025

  Dear Mr. ** ******,

  We are writing in response to the BBB complaint you filed regarding your recent rent increase.

  At Public Storage, we strive to offer the best value in self-storage and believe our rates remain competitive. We understand that a rent increase is never welcome and apologize for any inconvenience this may have caused.

  Please refer to the excerpt from your Rental Agreement:

  The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement, and all other terms of this Lease/Rental Agreement shall remain in full force and effect.

  This is stipulated in the Rental Agreement which you signed and agreed to.

  After reviewing your account, we show that a rent increase notice was emailed to the same address on the BBB complaint, advising you of a rent increase effective August 1, 2025, in the amount of $53.00 per month. Please mark this information on your calendar as no further notice will be sent.

  If the price remains an issue, we can revisit what you are currently storing to see if we can find a less expensive storage unit that meets your needs. Please contact your Property Manager, who would be happy to assist you.

  As a valued Public Storage customer, we appreciate your business and look forward to continuing to meet your storage needs.

  Sincerely,

  We consider this BBB complaint closed. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23542975
  
  I am rejecting this response, you dont just get to close this matter simply by sending a canned response to everyone. However, this was the response I expected from you. Ive read it a dozen times in previous complaints. The question isnt what I signed. Its obvious you have the legal means to jack up everyones prices. The question is, should a company take advantage of someone just because they have the legal means to do so. I think the issue that I see in other complaints including myself is your deceptive business practice of luring customers in with low rates and then within months almost doubling it knowing that it is too difficult for most people to move multiple times. I hope all these complaints affect your bottom line in the future and therefore leads to a change in your business practices. You think we are all stupid and are going to blindly throw our money at you forever. I myself would rather pay double with a company that I believe is not going to unfairly charge their customers. I will look elsewhere 

  Sincerely,

  
  ** ******

  Business Response

  Date: 07/18/2025

   

                    Dear ** ******,
  
                   We are writing to acknowledge your recent complaint filed with the better Business Bureau. 
  
                   We take all customer complaints very seriously and appreciate the opportunity to respond.
  
                   You entered into a rental agreement with Public Storage on March 3, 2025, in which you agreed to pay $30.00 in rent on the 1st of each month. 
  
                   The rental agreement further provides for changes to the terms of the agreement upon 30 days notice in Paragraph 2.2. Public Storage provided a notice of a rental increase on 
  
                   June *******, advising you, the new rent of $53.00 was effective as of August ******. If price is still a concern, you may want to consider downsizing.

                   If you would like to downsize or find a less expensive unit, please visit the website at ************************************************** to see our available inventory.
  
                   We consider this matter resolved and BBB complaint closed

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2025, I moved my belongings into my newly rented storage unit, Unit B002. I used the lock provided by your facility to secure the unit after placing my items inside. A few days later, I received an unexpected email claiming that my unit was not secured. Concerned and confused, I immediately called your office and left a voicemail requesting a call back to clarify the situation. I have yet to receive a response, which is extremely frustrating given the seriousness of the matter.I am requesting an immediate investigation into this issue. I have valuable possessions in that unititems I worked hard to purchaseand I am deeply worried they may have been tampered with or stolen. I know your facility is equipped with surveillance cameras, and I am demanding to know if and when Unit B002 was accessed after my initial move-in. This experience has left me both upset and disappointed with the lack of communication and security. I am asking for your urgent attention and assistance in resolving this matter.I want to make sure my unit is in tact or reimbursement for merchandise.

  Business Response

  Date: 07/08/2025

  Dear Mr. ** ******,
  We are writing in response to the BBB complaint you filed regarding your recent rent increase.
  At Public Storage, we strive to offer the best value in self-storage and believe our rates remain competitive. We understand that a rent increase is never welcome and apologize for any inconvenience this may have caused.
  Please refer to the excerpt from your Rental Agreement:
  The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement, and all other terms of this Lease/Rental Agreement shall remain in full force and effect.
  This is stipulated in the Rental Agreement which you signed and agreed to.
  After reviewing your account, we show that a rent increase notice was emailed to the same address on the BBB complaint, advising you of a rent increase effective August 1, 2025, in the amount of $53.00 per month. Please mark this information on your calendar as no further notice will be sent.
  If the price remains an issue, we can revisit what you are currently storing to see if we can find a less expensive storage unit that meets your needs. Please contact your Property Manager, who would be happy to assist you.
  As a valued Public Storage customer, we appreciate your business and look forward to continuing to meet your storage needs.
  Sincerely,

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to reach Public Storage regarding my storage unit #E387 at the 18 ****** location in ******. First of all, the local property manager ******* is super kind and was trying to help, however her hands are tied.When I first signed up with Public Storage I just lost my job leading to my first two payments being returned in January. Then Public Storage has disabled the option to let me pay using my checking account which caused huge problems. I only have a savings and a money-market account and have no debit card since I kept being denied for checking accounts due to them not being able to verify my new SSN. Because of that I constantly had to borrow the cards of my friends and only was able to pay late all the time. I kept getting hit with late fees from Public Storage while they did not help me re-activate the bank account ************ I got deported from ** and have even less options. The Public Storage website does not even accept my foreign **** card and right now I don't have anyone who can help me with the payments.I still have my savings account with some money in it, but PS does not let me use it.This is frustrating and I'm anxious that my belongings might be sold soon. I already got multiple lien notices. This is really bad and is affecting my mental health. I have the money but I have no way to pay for my unit and avoid the lien process. I'm urging the district manager to consider my situation and let me use my savings account or at least my foreign cards but even that doesn't work!!!Please help!

  Business Response

  Date: 07/07/2025

  Dear Ms. ****** *****,

  We are pleased to inform you that our payment systems have been activated, allowing you to proceed with this method of payment.

  We attempted to reach you by phone regarding this matter, but your voicemail is currently full.

  If you have any further questions, please contact your District Manager, *******, at ************.

  We now consider this BBB complaint resolved.

  Best regards,

  
  

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you!!!! Complaint has been resolved
  
  Sincerely,
  
  *****