Complaints

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• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11th our church entered into an agreement with Vincent ******** Design Drafting to draw up the plans for our church to build two interior walls to divide a large meeting space into a smaller space with two much needed childrens classrooms. We hired ****** specifically because we had another designer working on our project that was unable to complete the plans which left our project moths behind. Vincent set a goal with us to have the site plan, floor plan, elevations, electrical, and HVAC plans ready for submittal to the City of ****** by July 18th. He also agreed to communicate and coordinate with a fire sprinkler company (who we would pay separately) to have plans for fire sprinklers plans drawn up as well. We paid him a deposit of $1,000 and then did not hear from him again until we threatened to end our relationship and request the immediate return of our deposit. After that threatening email on July 25th he apologized stating that a family vacation Snuck up on him. He agreed to restart work on our project when he returned home the following Tuesday, July 30th and agreed to update us on Wednesday July 31st. We receive a few text questions on the 30th, which we answered but never received any form of update whatsoever. Since that time we have had no communication with Vincent. We have been attempting to contact Vincent via text message since August 6th with zero response. We have texted, we have emailed, we have called (voicemail box is always full), and I even visited his office which was locked and visibly unoccupied. Our experience is nearly identical to the previous complaint, and we regret not having investigated him further before giving him our deposit. We have been forced to seek other services due to his refusal to communicate and would like him to return the $1,000 that was donated by the people of the church for this project.

  Business Response

  Date: 08/23/2024

  some clients can never be satisfied, I am greatful he is not my pastor. He must have got a better deal from someone else. When I can, I will send back $500.

  Customer Answer

  Date: 08/26/2024

   I am rejecting this response because: Vincent of Designed Drafting promised to submit plans to me by Friday, August 16th (see emails). I had communication with him that day and when I asked him how it was looking to have plans by the end of the day he said in a text (which I can supply) that it was "Looking good". Keep in mind this is after he asked me to not report him and to give him a second chance. I heard nothing from Vincent until Sunday evening. This was the 3rd time Vincent had promised to deliver plans and then broke his promise. I don't think he understands what "....will submit plans by Friday," means. I honestly think I have spent more time communicating to him or about him than he has actually spent on our plans. I think he also forgot that I have worked as a draftsman and know how long things take. When he originally told me he was "Half Way through" a month ago. He sent me a floor plan, which was the digital plans I provided plus his company info and three walls and two doors. If he was a terrible draftsman that would have taken a hour. I haven't worked as a draftsman for 20 years and i could have done what he did in and hour. After He did not meet his promised date and ghosted me the third time I had no choice but to find another company to do the work. Even what he sent me on Sunday night was not anywhere near a finished set of plans. 

  The summary of the situation is this. Vincent did not keep his end of our agreement. I gave him multiple opportunities to make it right and He did not. At best, he over promised something he was unable to deliver. But there is tangible evidence that he has also lied to me multiple times. 

  I reject his offer to give us half of what we paid him in good faith. He has cost us over an month of time due to his poor communication and unprofessional behavior.