Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a refund for a booking of Parking at ********************************************************************* which I cancelled. Due to your platform's confusing interface, I was mislead to believe Way.com credit rather than a refund can be redeemed or used for other purchase such as gas. More specifically, 1. The booking was a genuine mistake caused by your website's fake positive reviews and poor user experience, which makes it far too easy to confirm a reservation without proper confirmation steps. 2. Issuing credit instead of a refund it restricts me to using your service again, even though I may prefer to explore other options. I should not be forced to continue using your platform after this negative experience.I respectfully insist on a full refund to my original payment method. I hope Way.com values customer satisfaction enough to handle this matter appropriately. Please confirm receipt of this message and let me know when I can expect the refund.

  

  Business Response

  Date: 05/28/2025

  Dear *******,

  Thank you for reaching out regarding your recent booking at the *************************************. We appreciate your feedback and sincerely regret any confusion caused by our platforms interface.

  
  We have carefully reviewed your request and can confirm that a full refund has been processed to your original payment method. You should see the refunded amount reflected in your account shortly, depending on your financial institution's processing time. We understand your concerns and value customer satisfaction highly. Your feedback is invaluable as we continuously work to improve our platforms experience. We apologize for any inconvenience youve encountered and appreciate your patience.

  If theres anything else we can assist you with, please dont hesitate to reach out.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my son's mother (Dr. ******* *****) bought me a Way.com parking pass online, I called Seatac Int. Airport Parking (****) on May 1 to inform 'em that I was leaving a day late for my Mexican vacation, & thus requested getting reimbursed for the day that I didn't park there. They said to call back tomorrow during regular-biz hrs., which was on May 2. I did that, & yet they still equilibrated about reimbursing me for May 2. I then asked if their parking lot was open near midnight on my rescheduled flight for the early-morning hrs. of May 4, & they promised that it'd stay open. But when I arrived that night (May 3 near midnight), I drove around the fenced parking lot 2.5 times, not finding any open gates. I did see 1 **** van outside the gate, but it was unattended.Worried about missing my internatl. flight, I gave up & went to ************* instead, which was closer to the airport & had 24/7 shuttles. I still came back from my vacation on May 10, as planned, but ***************************** shouldn't be taking advantage of the technicality of my leaving a day late for SeaTac, which was b/c of work, pet, etc. snafus that delayed my trip. That's meanspirited to cash in on my misfortune via unprofessional, greedy, sleazy behavior.Indeed, I found the **** gate locked, as the parking lot wasn't accessible; I'm the witness & the customer is always right. It doesn't take a rocket scientist to realize that someone doesn't park elsewhere unless they can't get in (after midnight). I'm dealing w/ a dishonest parking co. (including fighting w/ their Way.com booking agents) who aren't keeping their bargain to reimburse me after the extra effort to provide the Jiffy Parking receipt for May 3-10, which was when I actually went on vacation. Way.com said that **** told them the parking lot was open after midnight, which is a baldfaced lie; I saw otherwise, & ******* similarly found the **** gate locked 1 night, driving around enough times 'til she found someone to let her thru. Shameful!

  

  Business Response

  Date: 05/20/2025

  Booking and cancelation is done through third party way.com or global airport parking reservations , you already have this information on your reservation email for any updates or cancelation you should only contact then, we don't have access to thier systems. We seatac parking only do operations we are the store. 

  You mentioned that the parking is closed around mid night, there is always an attendant at the gate for some reson if he wasn't there , we provide you a parking lot phone on the reservations email, third there is a ring camera at get help. 

  Anyways, since you didn't use your parking reservations we will contact way.com or global airport parking to refund you.

  Thank you 

  Seatac international Airport parking 

  

  Business Response

  Date: 05/21/2025

  Dear ******,

  
  Thank you for reaching out and sharing your experience with us. We sincerely regret the inconvenience you faced while attempting to use **************************** Parking and the frustration caused by the refund process.

  
  We have reviewed your case and want to assure you that your refund has now been processed. You should receive the funds shortly, depending on your payment method and financial institution's processing times.

  
  We appreciate your patience and your feedback, as it helps us improve our services. If you have any further concerns or require additional assistance, please dont hesitate to contact us.

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***** **

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an active policy last year with ***************** "Policy # CAINBG-********-00 which provide liability **************** side assistance for my 2001 **** F250 vin# ***************** on 11/19/24 I attempted to use my roadside assistance thru Way.com. the company was suppose to either come jump start my truck or tow with in a 15 mile radius free of charge, the company way.com stated they needed a deposit for tow? I under the circumstances paid $226.80 as a deposit. The company had me on side of road for about 2 or 3 hrs. I canceled request because after waiting a good Samaritan gave me a jump start and services were not needed. I filed a dispute with bank, which only gave me temporary credit, only to find out that Way.com ended up getting that money back. This company is charging me for services I never received and will not issue refund, ive been dealing with customer service since last year and have not received call, money or service. This is a type of fraud "work billed not performed " i desperately need help getting my money back on this. Please contact me

  

  Business Response

  Date: 05/20/2025

  Dear ******,

  We understand the frustration surrounding this issue. Please be assured that someone from Way.com will be reaching out to further assist you.
  Thank you for your patience.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23352747
  
  I am rejecting this response because: i would like a refund of ******, the company never provided services for me and  I cannot see that they have offered to refund the money ?
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/22/2025

  Hi ******,

  
  We sincerely apologize for the inconvenience youve experienced. We wanted to let you know that your refund has been successfully processed. Please allow some time for it to reflect in your account.

  
  If you have any further questions or need any assistance, please don't hesitate to reach out. We appreciate your patience and understanding.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund Instead of Store Credit I am writing to formally request a refund for a booking of EZ Airport Parking at ********************** I cancelled. Due to your platform's confusing interface, I was mislead to believe Way.com credit rather than a refund can be redeemed or used for other purchase such as gas. More specifically,1. The booking was a genuine mistake caused by your website's fake positive reviews and poor user experience, which makes it far too easy to confirm a reservation without proper confirmation steps. 2. Issuing credit instead of a refund it restricts me to using your service again, even though I may prefer to explore other options. I should not be forced to continue using your platform after this negative experience.I respectfully insist on a full refund to my original payment method. I hope Way.com values customer satisfaction enough to handle this matter appropriately. Please confirm receipt of this message and let me know when I can expect the refund.

  

  Business Response

  Date: 05/13/2025

  Dear ****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion caused by our platform and regret any frustration this experience has caused.
  We have carefully reviewed your request and want to assure you that we have processed a full refund to your original payment method. You should see the funds reflected in your account shortly, depending on your financial institution's processing times.

  
  Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We are committed to improving our platform to provide a clearer and more user-friendly experience.

  
  If you have any further questions or need assistance, please do not hesitate to reach out. We appreciate your time and hope to better serve you in the future.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund Instead of Store Credit Unfair Policy Dear Way.com Support,I am writing to formally request a refund for a booking I made in error due to your platforms confusing and poorly designed interface. Despite reaching out promptly, I was only offered Way.com credit rather than a refund to my original payment method.This is unacceptable for two reasons:1. The booking was a genuine mistake caused by your websites poor user experience, which makes it far too easy to confirm a reservation without proper review or confirmation steps. I selected a certain month then the calendar view changed it back to this month which caused the error.2. Issuing credit instead of a refund is unfair, as it restricts me to using your service again, even though I may prefer to explore other options. I should not be forced to continue using your platform after this negative experience.I respectfully insist on a full refund to my original payment method. I hope Way.com values customer satisfaction enough to handle this matter appropriately.Please confirm receipt of this message and let me know when I can expect the refund.Sincerely,?Si *** *** Booking Reference Number: OGI52018110 Refund amount: $44.50

  

  Business Response

  Date: 05/06/2025

  Dear Si *** ***,
  Thank you for reaching out to Way.com Support. We appreciate your patience while we reviewed your request.
  We are pleased to confirm that your refund of $44.50 has been successfully processed to your original payment method. Depending on your financial institution, it may take a few business days for the funds to reflect in your account.
  We sincerely regret any frustration caused by this experience and appreciate your feedback regarding our booking interface. Your insights are valuable, and we continuously strive to improve our platform to better serve our customers.
  If you have any further questions or need additional assistance, please do not hesitate to reach out.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Si *** ***

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked airport parking through Way.com for 8 days. When I arrived at the lot at 5:34 AM, the gate refused to open even after scanning the ** code. There were multiple cars in front of me also being turned away because the lot was already fulldespite us having paid reservations. My flight was at 7, and I had to check in by 6, so I had no time to argue. I had to rush to LAX parking and pay $35/day out of pocket. To make it worse, I called customer serviceand the agent didnt even listen. I kept saying the ** code wouldnt work and the lot was full, but he just kept repeating try scanning again. Are you kidding me? This is how you treat customers who are literally about to miss a flight? I paid $86.79 for a service that I didnt receive, and ended up paying more on top of that because Way.com completely failed to deliver. No help. No accountability. No empathy. Just useless advice and zero solution.

  

  Business Response

  Date: 04/28/2025

  Dear Ms. ********************** you for reaching out regarding your experience with your recent parking reservation. We sincerely regret the frustration and inconvenience you encountered while attempting to park.

  
  Unfortunately, due to unexpected circumstances such as flight delays or extended reservations, there are instances where vehicles are not picked up as scheduled, leading to lot capacity issues. We understand that this caused a significant disruption to your travel plans, and we apologize for the stress this situation created.

  
  We see that you have initiated a dispute for the charge, and that process will proceed through the appropriate channels. However, we are unable to issue a refund for the additional expense incurred at a different parking location.

  
  Please know that your feedback is invaluable, and we will continue working to improve our service to prevent similar occurrences in the future. If there is anything further we can assist you with, please dont hesitate to reach out.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23258168
  
  I am rejecting this response because: 

  Despite my repeated requests, Way.com continues to avoid proper reimbursement for the financial loss caused by their service failure. I booked parking through their platform and was denied entry, forcing me to pay $280 elsewhere. I disputed the original $86.79 charge and was refunded by my bank, but Way.com still refuses to reimburse me the remaining $193.21 difference.

  I made the dispute early on because I did not trust Way.comthis distrust has only deepened as they continue to delay, deflect responsibility, and try to pressure me to cancel the dispute. This behavior is unacceptable and predatory.

  Way.coms internal records hold no credibility, and their so-called customer support has offered nothing but generic responses and excuses. Their offer of store credit is an insult given I never received the service I paid for.

  Today marks Day 2 of the final notice I issued to Way.com. I am requesting BBBs continued support in helping me recover my $193.21. I refuse to let this company get away with such unethical practices.

  Sincerely,
  ***** ***

  
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 05/01/2025

  Dear Ms. *************** understand your frustration regarding this matter and sincerely regret the inconvenience you experienced.

  
  After reviewing your claim, we must clarify that Way.com is unable to provide reimbursement for a service that was not rendered. Our records indicate that had we been notified at the time that the lot was full, we would have been able to assist by relocating you to an alternative location.

  
  We acknowledge your concerns and appreciate your feedback as we continue to improve our service experience. Should you have any further questions or require assistance, please do not hesitate to reach out.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23258168
  
  I am rejecting this response because:

  Dear BBB,
  
  
  I am writing in response to Way.coms latest message through the BBB platform.
  
  
  Way.com continues to avoid accountability by stating they cannot reimburse for a service not rendered. However, it was precisely because their service failed that I was forced to pay $280 for alternate parking at the airport. I already recovered $86.79 from my bank for the unused reservation, and I am now seeking the remaining $193.21 the out-of-pocket cost I incurred due to Way.coms failure to deliver the promised service.
  
  
  Their claim that I did not notify them at the time is both untrue and irrelevant. I called immediately when I was denied entry to the lot, and their customer service offered no meaningful assistance only wasting more time. Moreover, the fact that I had to file a dispute early on was a direct result of reading numerous similar complaints on BBB, which indicated a consistent pattern of denial and delay tactics by this company.
  
  
  I am not seeking a refund for a service I used I am demanding reimbursement for a loss they caused. Their current stance is unacceptable. I urge BBB to continue supporting my claim and help ensure Way.com compensates me the $193.21 in real money, not credits or hollow apologies.
  
  
  Sincerely,
  ***** ***
  
  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April, 25, 2025 I booked a 5 day 4 night parking. It showed the right dates and times. Then I entered my credit card information their it confirmed payment went through, then when I went to enter my license and other info the website glitches.When the charge went through they charged an extra 7 days. I emailed within an hour of the initial booking and said something had gone wrong and tho booking wasn't matching what I requested. They said since the reservation started it was too late to correct the error. I did not get a final confirmation showing the amount after I paid. Nor did the email show the amount charged.

  

  Business Response

  Date: 04/28/2025

  Dear ****,

  
  Thank you for reaching out to us regarding your recent parking reservation. We sincerely apologize for the frustration and inconvenience this has caused.
  We understand the concerns you've raised and want to ensure that your issue is thoroughly reviewed. A supervisor will be reaching out to you shortly to discuss this matter further and work toward a resolution.

  We appreciate your patience and value your business. If theres anything else we can assist with in the meantime, please dont hesitate to let us know.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Way App falsely advertised that I would receive cash back for making a gas purchase at the ************** at ****************************. Upon trying to claim the cash back within the advertised four-hour window to do so, the app merely read "internal server error." I was never able to redeem my cash back. Attempts to contact the company merely led to interactions with an India-based call center **** these communications have not produced any remedy of the situation.I am owed $10.91 in checking card cash back from this transaction. The Way App advertised $1.25 per gallon in cashback from this gas station, and I purchased ***** gallons. I am also adjudicating a $21.99 late fee on Way App for the time and effort I have been forced to spend pursuing this matter. Grand total of all charges would be $32.90.

  

  Business Response

  Date: 04/23/2025

  Dear *******,

  
  Thank you for reaching out and bringing this matter to our attention. We sincerely regret the experience you've had while attempting to claim your cashback. It appears that a technical issue may have impacted your ability to redeem the offer, and we understand how frustrating this must have been.

  
  To ensure a proper resolution, one of our supervisors will be reaching out to you directly to discuss your concerns and address the issue. We appreciate your patience as we work to investigate and rectify this situation.

  
  If theres anything further youd like to share in the meantime, please dont hesitate to reply to this email. We truly value your business and want to ensure you receive the service and support you deserve.

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23238444
  
  I am rejecting this response because I have not heard from any representative of Way regarding my complaint, contrary to the statement that the business provided in its response. My suspicion is that these complaints are farmed out to an India-based customer service center for response without any regard for the adjudication of the complaint's substance itself. 

  This matter has been referred to the ************************************ and the ********************************. It's only a matter of time until these sorts of matters become more expensive to Way than the costs for the customer service *****. 

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/01/2025

  Dear *******,

  We appreciate your patience and understand the frustration this situation has caused.

  
  To clarify, our team initiated contact with our production team on April 21 when you first reached out to our customer service team. We are currently awaiting their assessment to determine what may have gone wrong. As soon as we receive their response, our team will promptly reach out to you with an update.

  
  We value your feedback and remain committed to resolving this matter fairly. Please feel free to reach out if you have any additional concerns.

  Customer Answer

  Date: 05/06/2025

   
  Unfortunately, I am unable to close the case file of the complaint as Way has failed to execute the remedy required. 

  I spent seven man-hours of work trying to get someone from Way to respond to the complaint. As such I have assessed a $21.99 late fee on the business for my time and effort. Way finally dispatched a call center ***resentative to contact me, only to ardently lie about the nature of the transaction in question. The call center *** ***eatedly claimed that Way only offered 3 cents per gallon in cashback- an assertion quickly disproven by the listing for the gas station in question. After being caught in what amounted to a lie, the call center *** quickly backtracked and offered $15 in cashback. Unfortunately, Way assessed a 97 cent fee on the payment of this sum within my Way Earnings. The call center *** subsequently refused to get me in contact with a US-based corporate ***resentative of Way. 

  Outstanding charges are $22.95. Please makepayable immediately.

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/13/2025

  Dear *******,

  We sincerely appreciate you taking the time to share your concerns with us. We understand that you have not received direct communication from our team regarding your complaint, and we regret any frustration this may have caused.

  
  Our customer service team has made multiple attempts to reach out to you regarding this matter, as we are committed to addressing your concerns promptly. Additionally, as a gesture of goodwill, we have credited $15 to your wallet.

  
  We also noticed that you have used our app for parking services, and we want to ensure that your experience with us is as smooth as possible. If you would like further assistance, we are happy to work with you to resolve any outstanding issues.

  
  Please let us know the best way to reach you so we can continue addressing your concerns effectively. Your satisfaction is important to us, and we appreciate the opportunity to improve your experience.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23238444
  
  I am rejecting this response because you ultimately have failed to respond to the substance and material of the complaint.

  You were assessed a $21.99 late fee for your refusal to disperse the cash back as advertised. The $15.00 merely amounts to the fee assessed for the cash back itself. I had to work for eight hours to get this sum- as such, you have been assigned a $21.99 late fee for my time, effort and suffering.

  I booked a parking reservation *before* you fraudulently refused to pay the cash back of $15 as advertised. I cannot book any further parking reservations until you pay the $21.99 late fee.
  

  You had a call center representative from a nation in ********** call me just now. She assured me that I would be ultimately paid the $21.99 late fee adjudicated in this case before the end of next week. In previous communications with various call center representatives, I was promised direct contact with a US based representative of Way.
  

  I will update the complaint after the late fee has been adjudicated as previously stated.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/21/2021 @ 1133, covered valet parking purchased for $124.72 4/21/2021 @ 1214, voluntarily canceled voucher. Instead of reimbursement, Way.com provided credit in the form of "Waybucks" that have not been used. Upon accessing my account, there is no credit available.

  

  Business Response

  Date: 04/17/2025

  Dear *****,

  Thank you for reaching out to us regarding your concern. I understand that on 4/21/2021 at 11:33 AM, you purchased covered valet parking for $124.72, and later voluntarily canceled the voucher at 12:14 PM the same day. Instead of a reimbursement, you were provided with "Waybucks" credit, which has not been used. I also understand that upon accessing your account, there is no credit available.
  We sincerely apologize for any inconvenience this may have caused. Please rest assured that someone from our team will contact you shortly to process a refund to your credit card.
  Thank you for your patience, and we appreciate your understanding.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they scammed us, there was no free shuttle to the airport terminal, they had a temporary sign up it only went to the air tram and we got to the airport too late due to that delay and false advertising.Also they had the wrong address of the parking lot. No such address exists in real life or even on ****** maps for a parking facility for the airport. we reached out to u and the parking operator before filing the claim and no one wanted to take responsibility so we are starting to look into the false advertising to file complaints with local governments

  

  Business Response

  Date: 04/11/2025

  Dear Gee,

  Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience and frustration caused by your recent experience.
  We understand the disappointment regarding the shuttle service and its lack of direct access to the airport terminal, as well as the confusion resulting from the incorrect address provided for the parking facility. These issues are deeply concerning, and we take them very seriously.
  We appreciate your efforts to reach out to us and the parking operator prior to filing a claim, and we regret that we failed to meet your expectations in resolving these matters promptly. Please rest assured that we are thoroughly investigating the situation, including the signage, shuttle service, and address discrepancies.
  Our team is committed to addressing and rectifying these issues to prevent similar experiences in the future. To address your concerns, someone from our team will be reaching out to you shortly to discuss the situation further. If you prefer, you may also contact us directly at [your contact information] for immediate assistance.
  Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We value your feedback and are taking the necessary steps to improve our services.
  Thank you for your patience and understanding as we work to resolve this situation.