Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

  
• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked weeks in advance (OGI24851195) for *********** Oct 5-Oct 12, 2022. My confirmation details from way.com clearly state self-parking with camera surveillance. The self-parking is what influenced our decision to book with way. Upon arriving at the address, the gate was closed and locked with a sign indicating the lot was temporarily closed. Having to catch an international flight within a few hours, we had to scramble to find alternate parking as most places required 24 hr advance notice. Way did not provide us the service they sold us and I feel I am entitled to a full refund

  

  Business Response

  Date: 11/09/2022

  Hi *****,

   

  We are extremely sorry for the experience you had with our partner's parking facility. Thank you for bringing this to our attention and we have already escalated this issue to our internal management team for investigation to avoid such incidents happening again in the future. Since you have disputed this transaction, unfortunately, we don't have access to your funds at the moment as it is kept on hold by your credit card company. Please reach out to our Dispute team to resolve this issue with Way and get refunded. Our team will help you with the process of refund. Again, we apologize for the delay and inconvenience this may have caused.

   

  - Way Team

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18378903
  
  I am rejecting this response because:
  I have disputed the charge with my credit card company and received the funds back.  You then sent my credit card company info stating that I didnt cancel before check in.  My credit card company returned the funds back to you.  I then called to reopen the dispute, at which time you have changed your story and informed my credit card company that I received the product/goods which is a total lie.  The dispute has been closed by my credit card company and you have my payment.   I last sent an email to your customer service on October 30th again asking to have my money refunded and they havent bothered to respond.   
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/16/2022

  Hi *****,

   

  We apologize for the delay in getting this resolved. We have reviewed your last email on October 30th but unfortunately, the dispute team member couldn't get back to you as she is on leave. We have checked the status of this dispute and found that it is still on hold and it will take 9 more days to get a result from the bank's end. Meanwhile, if you wish to resolve it with way by dropping the dispute, please follow the steps advised by our dispute team today. We will make sure to resolve this issue without further delay. Thanks for your patience and cooperation.

   

  - Way Team

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car wash subscription purchased on 10/24 for $25. It includes unlimited washes. Wash used once on 10/24 and another time on 10/27. On 10/29, I waited in line after 5 vehicles for the wash. After ****************************** line, the way app was unable to activate the wash. I called customer support but was informed that the did not have support on Saturday for wash issues. I requested a refund and cancellation and was told this would be processed promptly. On Monday, 10/31, I received a call from support letting me know that they had a programming issue. Having had issues with subscription and requested a refund, which has not yet been recessed. Email support with ***************, who has reneged the previous agreement and is providing no attempt to make good on the refund

  

  Business Response

  Date: 11/10/2022

  Hi ****,

   

  We are really sorry for the inconvenience caused to you. As it was explained to you in the email you sent to our support team, we have canceled your subscription. The refund you requested was not processed because there was usage and we did advise you would have until the end of the subscription to use it which you have. We always want to make sure you are getting the best service possible. If you have any further questions or concerns, dont hesitate to contact us.

   

  - Way Team

• Initial Complaint

  Date:10/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OGI25232084 Is the Order number. I rented a parking space for a vacation my family had planned. I went to park at the lot only to be told there was a issue with the structure and it was closed down two days ago. I was also informer Way.com knew about the issue and was to contact the customers. I was never contacted, I went to park before flying out of ****** and had no where to park. I had to delay my time at the airport search all around for somewhere else to park in a area I am unfamiliar with all because this company chose not to contact there customers and completely ruin there vacations. When I contacted support they just refunded the original cost and disconnected. Did not even care of what I had to go through due to them.

  

  Business Response

  Date: 10/31/2022

  Hi *****,

   

  We are extremely sorry for the experience you had with our partner's parking facility. We totally understand the inconvenience caused to you because of the lot issue due to their facility renovation. Please understand that Way.com is only an online market place and we do not operate the facilities listed in our website directly. It was a last minute update from the lot about this issue and unfortunately, that's why we couldn't reach out to the customers who had reservation with this lot prior to their check-in time. We sincerely apologize for the hassle and we will try our best to make sure that such incidents won't happen again in the future.  Unfortunately, we couldn't reimburse the difference of the amount you have paid at the other facility as per our policy mentioned in our terms and conditions. However, as a gesture of goodwill we would like to offer you a 15% on your future orders that can be used multiple times. We appreciate your understanding in this matter and look forward to you using our services again in the future without any such issues from our end. 

   

  - Way Team

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18323769
  
  I am rejecting this response because: why in the world would I ever do business with this company again. I reached back out to the facility and they gave way 48 hours notice not last minute. I will be sure to let everyone know about this situation and the response this company saw fit.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/03/2022

  Hi *****,

   

  We sincerely apologize again for the inconvenience caused to you. Also, we are sad to hear that you don't want to use our services again. Please understand that we always try to make the experience better without any hassle as our customers are really important for us. Though it is not a very common scenario, we totally understand the frustration and inconvenience you have gone through. In case if you change your mind and wish to use our services in the future, we will definitely make sure that it will be a smooth experience for you without any issues. 

   

  - Way Team

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18323769
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for self parking on way.com. It was changed to a valet parking only that I discovered this information on my way to the garage. The email sent to me via way.com claimed it was a self parking spot. I drive a Tesla and do not have a physical key. Also, ************** was much farther from the airport than the previous reservation that was changed less than 24 hours of commencement. The staff at way.com was not helpful and did not resolve my issues. They would not refund the fraudulent charge since its not what I paid for.

  

  Business Response

  Date: 10/07/2022

  Hi *****,

   

  We are extremely sorry for the experience you had with our airport parking service. Please understand that Way.com is only a third party online market place where you can find parking and we do not operate any of the facilities listed in our website physically. All the information listed in our website are directly by the concerned parking facility. We have moved your reservation to another lot due to the update from that facility on the last minute that they cannot accommodate anymore vehicles as per the slots given to us. This happens very rare when unexpected flight cancellations occur and they couldn't move the vehicles due to extended parking. We have moved you to the next available nearby lot with similar facilities to avoid getting stranded last minute without parking. However, we understand your frustration and inconvenience and we do apologize for the same as we couldn't provide you the exact same amenities as your originally booked lot due to unavailability. Please reply back to the email we send to you from customer support for further assistance regarding this issue. We always value our customers and look into their issues seriously. We will make sure that such incidents won't happen in the future. We hope you can understand our position in this matter and looking forward to you using our services again in the future for your travel needs without any hurdles. Thanks for your understanding and cooperation.

   

  - Way Team

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 2 week parking at ************** through Way.com on 08/30/2022 for $234.76 to cover from 08/30/2022-09/15/2022. My trip got extended one week, so I booked an additional week at ************** through Way.com for $90.59 for the week of 09/15/2022-09/22/2022. When I got to the ************** garage on 09/22/2022, they didn't accept the ** code that Way.com sent me. They said that didn't accept the 2nd booking from Way.com of $90.59 to contact them for a return and that because they didn't accept the $90.59 payment, that I need to pay ************** directly, the sum of $113.75, which got charged to my credit card. Once I got home, I contacted Way.com to get a refund for the $90.59, because the garage didn't accept it. Way.com, after two weeks has not refunded me and has stated that they only give refunds if the order is cancelled 24 hrs. prior to check in. I said told me that I never received the new ** code until 09/21/2022, 8 days after I booked the additional week, plus that fact that the garage didn't accept their payment of $90.59. So, I'm getting double charged. Plain and simple, Way.com is charging me for a service that they did not provide me. The confirmation number is: OGI24695193 It's truly amazing that they are so brazenly trying to steal money from me.

  

  Business Response

  Date: 10/06/2022

  Hi ******,

   

  We are extremely sorry for the inconvenience caused to you and we understand your frustration on this matter. We are ready to provide you a full refund of $90.59 however, we see that you have disputed the charges. Please understand that disputed charges will be kept in hold by your bank for a period of ***** days and we don't have the access to the funds until the dispute is dropped or the bank marks the dispute as won by any of the parties favor.If you wish to work with us in getting the dispute resolved at the earliest rather than waiting for ***** days period of time, please let us know by sending an email to [email protected] so we can help you with further steps for a refund. Again, we apologize for the delay and inconvenience caused. Thanks for understanding.

   

  - Way Team

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used an app for a company called way.com to book parking for a Dallas ****** game on Oct 2,2022.I paid using a credit card and receive a confirmation for my parking. I also received 2 different sets of instructions on how to access the parking lot. On said I would receive a "Q" code which I could hold near the scanner to open the gate. The other set of instructions said I should show the attendant my confirmation number for access. I checked all my emails and never received a "Q" code. I went to the parking lot and there was no attendant. I tried shaking the gate and banging on it but never saw an attendant. I tried calling the number given on my confirmation email but connected to an answering machine that said the mailbox was full and then hung up on me. I finally had to go else where and pay considerably more . I call WAY.COM and was told I should have called on Sunday. This is nothing short of an internet SCAM and need your help to resolve it.

  

  Business Response

  Date: 10/04/2022

  Hi *******,

   

  We are extremely sorry for the inconvenience caused to you by our partner's parking facility. Please understand that Way is only a third-party booking agent who do not own or operate any of the facilities on our platform. However, we consider all our customers super important and look into their issues seriously. We have escalated this issue to our internal management team and they will investigating upon this.

  Could you please provide us with the confirmation number of your reservation and also the receipt of the other parking you have utilized? We will review the issue and get back to you at the earliest with a prompt solution to this matter. If you have any other concerns or queries, please reach out to our team at [email protected] and we will be happy to assist you. Once again we apologize for the inconvenience you have gone through and we will make sure that this won't happen again in the future.

   

  - Way Team

  Customer Answer

  Date: 10/14/2022

  The reservation number on my purchase was OGI25040081

  

  Business Response

  Date: 10/14/2022

  Hi *******,

   

  Thank you for getting back to us. We have reviewed your reservation OGI25040081 and found that it is not a parking lot that require a QR code/ bar code to check-in, instead they have clearly mentioned in your confirmation email to display the confirmation number on your dashboard in a piece of paper before leaving your vehicle in the lot. If you have received two sets of other instructions, could you please send that to us at [email protected] with your confirmation number and review as your subject line? We will look into it and get back to you. Hope to hear from you soon.

   

  - Way Team

  Customer Answer

  Date: 10/16/2022

   
  Complaint: 18158807
  
  I am rejecting this response because:

   

  I submitted the requested information via an email directly to the person handling the complaint.

   

  The reservation ID is ***********

   

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/18/2022

  Hi *******,

   

  Thank you for letting us know that you are in touch with someone from our support team. If you need further assistance, you may please contact us any time on ************ or [email protected] and we will be happy to assist you.

   

  - Way Team

  Customer Answer

  Date: 10/22/2022

   
  Complaint: 18158807
  
  I am rejecting this response because: So far they have not done anything.  

  They did send a message 4 Oct in response to a negative review although this is probably only because I had started a complaint against them.They asked for my res# and I submitted it.  Now they are asking me to contact their help staff.

  If that had worked originally we would not be doing this right now.  I have sent them a message providing them a narrative of what happened as well as the reservation number and a copy of the receipt.  I am now waiting to hear from them.

   

  I will let you know if they reach out to correct this issue without going thru your office.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hat 401 ello,I made a reservation to park my car at Way.com that is located at *******************************************************************. I picked this parking garage because it is close to *** and advertised its shuttle service. When I arrived on September 16 there was a group of people waiting for the shuttle and the person who works at the garage couldn't tell us when the shuttle would arrive. On return to *** on September 20, I called the garage many times and the shuttle never picked me up. I waited two hours for the shuttle. When I sent a complaint to Way.com I was told the shuttle service is complimentary. They told me that means it isn't guaranteed. I told them they needed to look up the word for the correct definition. I found that explanation to be both inadequate and misleading. I had to pay for an Uber to the airport and a taxi on my return trip. I asked to be reimbursed for these unexpected expenses and was yelled at by the garage worker. She said I just didn't want to pay them and I told them I had already paid.

  

  Business Response

  Date: 09/29/2022

  Hi ****,

   

  First, we would like to apologize for any trouble you had with our partner's shuttle service. Please understand that shuttles services are complementary to all bookings and not charged to the customer. Please view your confirmation for more details regarding your booking and our policy. Again, we understand this may cause inconvenience and we apologize for any discrepancies this may cause. Please understand that Way cannot be held liable for non-operable, late, or third-party payments including Uber, Lyft or **** services processed during your travel.  
  Again, we're so sorry about your experience at this time. Could you please send the Uber receipt to [email protected] with the subject line "Review with Way"?We will look into it and get back to you after review.  Please keep in mind, Way is only the third-party booking agent, the facility locations provide the services and the shuttles directly.  Keep in mind, Way.com is only a marketplace and do not operate these locations directly. Our team is sincerely saddened to hear about the inconvenience this has caused. Looking forward to hear from you at the earliest.

   

  -Way Team

  Customer Answer

  Date: 10/02/2022

   
  Complaint: 18144390
  
  I am rejecting this response because:
  
  

  I am rejecting this response because the only reason I booked this parking garage was the advertisement for a shuttle service. I disagree with the definition of complimentary being not part of the advertised parking services. Complimentary has a clear definition and it is that it included, or offered service or item that it is included with price. 
  

  I want a refund of either the money I spent for an Uber and taxi or a full refund for the parking.

   

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/05/2022

  Hi ****,

   

  We totally understand your frustration and we have escalated this issue to our internal management team for investigation. We always strive to deliver the best customer service and we look into your concerns seriously. Could you please provide us the Uber receipt to [email protected] so we can review it and get back to you? Please understand that this is mandatory for us to move forward with any refund requests. Again, we apologize for the inconvenience and we will use your feedback to improve our services in the future. Hope to hear from you soon!

   

  -Way Team

• Initial Complaint

  Date:09/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked a parking spot through the way.com for my travels from *********, ****. Mind you, I got there at 4 am to check in because way.com ensured me that I could check in anytime. When I arrived at the Doubletree by ****** there was no one at the front desk to check me in. I tried contacting way.com customer service and received no answer. I waited 10+ minutes and was greeted by no one. I needed to get to the airport so I ended up having to drive to the airport and pay triple to park there.After the incident I contacted the way.com through there customer complaint email. I received an email stating my ticket was received. Then I received an automated email that did not solve my problems. The automated email then stated if I still had problems that I should reply to that email. I replied to the email and received the SAME automated email as a reply. So.. I decided to file a complaint here since clearly there are issues within their business, especially their customer service department. They claim they have a no refund cancelation policy, but if I was not able to get parked in a timely fashion, then how is that my fault?I would like a full refund of $63.60 credited to my card to make this right, as I was unable to park there.Order #OG124687051 Ticket Number #******

  

  Business Response

  Date: 09/26/2022

  Hi *****,

   

  Thank you for providing your feedback and concerns regarding your experience with our parking facility. We are really sorry for the experience you had with our partner's parking facility. It is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly, if you would like for us to assist further regarding your concern, please reply back to the email from our team at [email protected] so we can assist you directly. Again, we apologize for the inconveniences.

   

  - Way Team
  
  

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1st, I placed an order for a subscription with Way.com for a carwash service named "Unlimited Monthly Charged Wash Package" for $***** a month. I realized the carwash selected was for the wrong location and instantly called them asking for it to be switched to a different location and told them that I only wanted to pay for one month and wanted it canceled after that. They assured me that both would be canceled and I would be rufunded for that charge and switched me to the right location under the plan "Unlimited Monthly Deluxe Wash Package" for $***** a month but that it would not be a reoccuring payment and it would only be one charge for the one month. However I was not refunded the $24 from the original plan and the next month I found charges for both plans on my account again. I called them up serveral times over the past months trying to get this resolved and refunded and they assured me over and over again that it was canceled and I would not be charged and that my refunds should arrive in the next **** days after each call. I've been on the phone with them countless times and every time I call them they claim that I'm still signed up and have never asked for a cancelation. I only used and wanted this service the month in June and they have been scamming charging me every month when I clearly ask for it to be canceled. There is no option in the app for it to be canceled either and I still see them there. All of the following charges I did not permit: June 1st $***** June 22nd ***** June 30th ***** June 30 ***** July 31st ***** July 31 ***** Aug 31 ***** Aug 31 ***** The order numbers are #OGI24335230 #OGI24335229 The main company's number that I've used is ************** but the person that I've talked to most times about this is ******** and his direct number is ************** I have no received any refunds and I'm scared they are going to try to charge me again. I really need to get this resolved. I've spent countless hours talking to them.

  

  Business Response

  Date: 09/26/2022

  Hi ****,

  We are sorry for the experience you had with our refund process and we understand your frustration. Thank you for taking the time to notify us about this issue and we will make sure getting this resolved as promptly as possible. Our concerned team will be in touch with you to get clarifications regarding ************* subscription within 24 hours. Thanks for your patience and understanding.

  - Way Team

   

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18123871
  
  I am rejecting this response because: ways.com has only emailed me about refunding the two charges for this month. However there has been a total of 8 charged that I did no authorize and asked for all subscriptions to be cancelled prior to all of these charges. They need to refund me for all of the charges. In the ways.com app it also still says that I will be charged again next month and I'm afraid they haven't actually cancelled the subscription. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/05/2022

  Hi ****,

   

  We would like to inform you that we see only 4 charges were made on the subscription and out of them two charges were refunded. We cannot offer a refund for the other two as you have reached out to us for cancellation on 8/14 which is after the start of your subscription. If you need further help regarding this please reach out to us directly on [email protected].

   

  - Way Team

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18123871
  
  I am rejecting this response because: There was a total of 10 charges with only 2 charges refunded. Here is a screenshot from my bank account to show it. At the bottom you can seethat 2 were credited back (the refunds) but there is still 8 debit charges that have been charged after my cancellation in June. In the app there is also all of the history so you should be able to see all of it. I have requested every month for this to be cancelled and it was long before auguest that I wanted it to be cancelled. There is a total of $215.96 that should still be refunded to me and I've been in contact with you guys a long time. You always claim to end the subscription but then resign me up for it again and change the name of your charges. I should not have to jump through so many hoops. 

  Here's all the order numbers it shows me in the app. 

  #OGI23597057

  #OGI23597462

  #OGI23966724

  #OGI23966725

  #OGI24335229

  #OGI24335230
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/27/2022

  Hi ****,

   

  Could you please send us the screenshot of your bank statement at [email protected] that is showing 10 charges? We couldn't find the screenshot in BBB as you have mentioned (may be due to security reason). We will review it and get back to you.

   

  - Way Team

• Initial Complaint

  Date:09/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 08/22/2022 and 09/22/2022. I never asked for Roadside assistance and was charged without my permission.

  

  Business Response

  Date: 09/26/2022

  Hi ********,

   

  Thanks for updating our team regarding your experience, as we understand your frustration. We are sorry for any trouble regarding our services and thank you for bringing this to our attention. We see this transaction as cancelled and refunded already. If you would like to speak to a member of our team please email [email protected] so we can assist. We will use the feedback to improve and to ensure this doesnt happen again.
  

   

  -Way Team