Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought airport parking through airportsparking.com and its a SCAM!!! I did not receive an email, nor did I receive a response after I filed a complaint. I hope no one else falls victim to this scam. Adding keywords here to increase SEO: reddit, scam, airport parking, airportsparking, legit, not legit, scam, review.

  

  Business Response

  Date: 03/26/2024

  Hi *****,

  We're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at **************** We will get back to you with a resolution at the earliest. Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They denied my transaction and then came back later and charged me over $200. Never told me they charged me. I was unable to use their service and they refused to refund my money. I never gave them permission to run my card multiple times. I ended up paying more to park somewhere else and then after the fact they charged me too. Very dishonest company. Do not give them your information.

  

  Business Response

  Date: 03/22/2024

  Hi *****,

  We are sorry to hear about your experience with us. Please note that as a third party online marketplace, we are liable to pay to the parking facility for each spot allocated to our customers as per the contract we have with them. Our cancellation and refund policy doesn't allow us to initiate any refunds after the check-in time without the lot's approval. However, as a valuable customer we want to make this right for you. In order to reach out to the parking lot on your behalf for your refund request, kindly provide us with the alternate receipt of your parking that you have ended up at. We will review it and get back to you at the earliest. Thanks for your time and patience.

  -Way Team

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28,2023, I prepaid for long term parking at *********** near *** Airport in Queens, ** via Way.com. The reservation was for January 14, 2024 at 1:00 p.m. through January 20, 2004 at 4:30 p.m.I paid $103.67 and was sent a confirming email from Way.com.When I arrived at ***********, ********************************************* at approximately 1:10 p.m. on January 14, 2024, and showed my reservation to the attendant, I was told there was no room for me (a small ***** Civic), and I should go to the Way.com website for refund.When I contacted Way.com, and told them what happened, I was told *** had no issue with a full lot, so I would not get a refund. They also told me I "hadn't cancelled on time to get a refund."I told them I had NOT cancelled, *** cancelled **** emailed the *** lot directly, but never got a response.I ended up having to park at the long term lot at ***, a much more expensive option, but I didn't have time to look around as I didn't want to miss my flight.When I returned to *** on the 20th of January, the parking charges were $227.50.A good friend who was travelling home with me kindly offered to put the charge on his credit card, however I must repay him.I am enclosing a copy of the Way.com reservation, the parking receipt from *** long term parking and a screenshot of my ****** maps timeline for the 14th of January which shows me driving in and out of the Way.com lot on ************, Queens.I do have a dispute pending with my Discover Card but haven't heard an update from them recently.Way.com customer service contacted me after I filed the dispute and told me if I dropped the dispute, they'd consider refunding **** don't trust them.I can provide all email correspondence to you if necessary.Thank you kindly.

  

  Business Response

  Date: 03/22/2024

  Hi ****,

  We are extremely sorry for the experience you had at our partnered location. Your funds were kept on hold by your bank when you have disputed this transaction and we did not have access to your funds to refund it. However, now the bank had ruled in our favor and based on the evidence submitted, we have refunded to you back on your original payment method which will take 7-10 business days to reflect back. We apologize for the delay and appreciate your patience and understanding. 

  - Way Team

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21461442
  
  I am rejecting this response because:

  Although they say they have refunded my money, there is NO refund appearing on my credit card.  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/26/2024

  Hi ****,

  As stated in our previous response, please wait for 7-10 business days to see the credit back on your card. If you still need help, please reach out to our support team on ***************. 

  - Way Team

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It would have been better if it hadn't taken more than two months, a credit card dispute, and a BBB complaint to get the refund.  It also would have been nice if they'd paid me the additional $123.83 I had to shell out for parking because the lot they contracted with turned out to be untrustworthy.  They really ought to vet their associates better.  In any case, I won't be using their services again.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to cancel a reservation but phone was never answered, voicemail full, no response to texts, no response to emails. Tried to cancel with both WAY and the lot of my reservation per their instructions. The website only provides partial information. The rest is provided AFTER making the reservation, and only once the app has been downloaded. Further, I have been getting spammed by WAY and there is no option to unsubscribe from their flood of solicitation emails that I never consented to.

  

  Business Response

  Date: 03/20/2024

  Hi *******,

  We are so sorry to hear about your experience while using our service. Could you please share us with the screenshots of your call log that shows you have tried to contact the parking lot or Way before your check-in time? Please understand that this is essential for us to move forward with any refund requests after the check-in time as per our cancellation and refund policy. If you need further assistance, please reach out to our support team at **************** Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21456209
  
  I am rejecting this response because: WAY has requested screenshot proof that I tried to contact either WAY or the lot. I have emailed those over, and attach them here as well. 

  I include screenshot of calls and texts prior to check-in, the confirmation email that forces customers to download their app and all its cookies in order to view the reservation that I just paid for, the confirmation page within the mandated app that provides absolutely no information on how to cancel, and a screenshot of the pre-purchase page regarding refunds that made it sound like it was just so easy peasy. 

  WAY, please refund the $31.45, and do better by your customers. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/22/2024

  Hi *******,

  As per your request, we have initiated a full refund back on your card based on the evidence submitted. This will be reflecting on your original payment method in 7-10 business days. If there is anything else that you can help with, please feel free to reach out to us. Thanks for your time and patience.

  - Way Team

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking stay for the airport for the week of March 4-14 the total I paid way.com was $125.48. On the day I was supposed to park in the lot the agent told me that way.com overbooked and they did not have availability. I called way directly to help me resolve the issue and spoke to ****. Instead of **** relocating me he told me to find another lot and just send in all the receipts of my stay and what I paid and I will get a refund. I had to pay $330 to this new lot which I was not prepared to pay however I had no choice. After coming back I sent in all the proof via email to way.com and assumed that they would not only refund me $204.52 which is the difference of the $152.48 and $330 but instead they only wanted to compensate me for the $152.48. I tried to speak to various managers including *****, ****, and ****** to have them understand that they should at minimum compensate me that for their overbooking and they didnt want to do that. They said they understand it was an operational issue on their end but they can only refund me the amount I paid even though **** said otherwise. I am not happy as a client and they did tell me this happens often and there is nothing they do about it.

  

  Business Response

  Date: 03/19/2024

  Hi *******,

  First, we would like to apologize for any trouble you had with our partner's location. Please understand that Way is only a third-party booking agent who do not own or operate any of the facilities on our platform directly. We are given spaces at these facilities and inventory as our system only allows the amount given to our team. If there is an issue with the bookings being overbooked, this is an operational/inventory issue with our partner. Please understand we value your feedback and understand your frustration regarding the lot being full. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. We are also liable to pay to the facility for each spot allocated to our customers as per the contract we have with them. Unfortunately, our system doesn't allow us to refund any amount which is more than paid to us. If you would like for us to assist further regarding your concern, please email our team at *************** so we can assist directly. Thanks for your understanding and patience.

  - Way Team

   

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was parked at on spot from 3/10 to 3/15 i parked there because they had 24/7 shuttle. They gave me 2 numbers to call. Neither nymber answered and had full mailboxes. I had to then set up uber account and pay uber .this is the third time in as many years. I think they are scammers and i want a ref3

  

  Business Response

  Date: 03/18/2024

  Hi ******,

  We are so sorry to hear about your experience while using our service. Please understand that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is provided as complementary to all bookings and is provided directly by the parking facility to the customers. Way cannot be held liable to shuttle issues as we do not operate them or charge anything from our end. However, as a valuable customer, we will try our best to make this right for you. Please share us with the Uber receipts, we will review it and get back to you. If you need any further assistance, please email us to ***************. 

  - Way Team

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: March 04, 2024 Called several times the first day of 3 day parking reservation. Requested refund for days not used though they refused refund.

  

  Business Response

  Date: 03/18/2024

  Hi *****,

  We are so sorry to hear about your experience while using our service. Please understand that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the parking lot for each spot allocated to our customers as per the contract we have with them. Due to this reason, our cancellation and refund policy doesn't allow us to initiate any kind of refunds including partial refunds after the check-in time of your reservation. If we do that without the parking lot's approval, they will charge us for that space as it is considered to be a loss of business for them. Please reach out to the facility directly and request them to send us an email if they approve a refund for you. If you need any further assistance, please let us know by sending an email to **************** Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13th, I used this service to book airport parking near *** for the 20th of November, but then later read the fine print that the hotel shuttle service stopped at 10pm. My flight was coming in later. On November 14th, I canceled it following the instructions on the site. I never received conformation of the cancelation, so I canceled it a second time same day. Shortly after canceling, I used the service to book with another parking lot where the shuttle ran later into the night. I was charged for both bookings. I should not be charged for the first one, #******* *****************)

  

  Business Response

  Date: 03/14/2024

  Hi ******,

  We are really sorry for the experience you had while using our service. Please note that you have disputed the initial charge and once a charge is disputed, your funds will be kept on hold by your bank and we won't have access to it to initiate the refund. We have received your withdrawal letter as per our request and we have forwarded the same with your bank. They will get back to us in 3-4 business days. Kindly bear with us till that time. Once the dispute is removed, we will initiate a refund for you as promised. We sincerely apologize for the delay in getting this resolved. Thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 03/17/2024

   
  Complaint: 21432073
  
  I am rejecting this response because: My account has not been credited with a refund.  This has been dragging out for over 5 months.  I will accept the settlement only when my account is fully refunded.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/21/2024

  Hi ******,

  We have already refunded you the full amount of $121.54 as per your request. This will be reflecting on your original payment method in 7-10 business days. We have attached the screenshot of the refund receipt for your reference. If you need any further assistance, please reach out to our support team at ***************.

  - Way Team

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21432073
  
  I am rejecting this response because: Get back to me in 7 to 10 days when the refund is complete.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/04/2024

  Refund has been completed.  I am satisfied with the outcome but still annoyed that it took six (6) to do so.

  Thanks to the BBB for your help with this matter.

  *************************

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months ago, I utilized the Way.com app to reserve car parking, making a one-time payment for the service. I did not sign up for any subscriptions, yet I am consistently being charged $1.95 each month, which appears to be suspicious. Despite spending over an hour attempting to contact their customer service by phone, I have been unsuccessful in reaching an operator. It raises concerns about the legitimacy of Way.com.

  

  Business Response

  Date: 03/07/2024

  Hi *****,

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have tried to  cancel your subscription with a refund but unfortunately, we are unable to locate your details. Could you please help us with the email or phone number that you have used for the parking? We will get back to you with a confirmation regarding your refund once we are able to locate the details.  If you need immediate assistance, please reach out to our support team at **************** Thanks for your understanding and patience. 

  - Way Team
  
  

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just tried to use Ways this past weekend, under the name Airportsparking.com and made a reservation at an ******* parking venue near the airport. Ways *never* sent a confirmation email to me, and after charging my card $23, and never receiving the confirmation email, I reached out via contact form to them 2-3 x as the day of the flight approached. No answer. So I immediately cancelled my cc card and reversed charges, due to the fact Ways is falsely charging people with no intention of giving them what theyve paid for, and possibly skimming credit cards. I had to make a new parking reservation through a different company after checking 7-10 times in my email for their confirmation which never came, and paying for the reservation-, so frustrating. After returning from the trip, Ways magically reached out via email 3 days later after the reservation, and said they had sent a confirmation (they hadnt- I checked spam folder, inbox many, many times- nothing), and then they showed a made up or possibly photoshopped confirmation letter they said they supposedly had sent me. (It was photoshopped because the fake confirmation didnt have my email on the To: section, didnt have the last 4 digits of my cc number, had no details of my car I had filled out in their form- I told them politely I never received it. They refused to refund it. What was unbelievable was they had started to even try to reach out 3 DAYS after I sent the help request to them and the trip was done! I literally was in another parking venue lot I had to find and pay for, after returning from my trip, before they even reached out with the fake confirmation email! SCAM SCAM SCAM. Shame on you Ways for scamming people of money and not delivering! Just look at the other reviews! And they get around these reviews by coming up with new different names for themselves like airportsparking.com and doing it again and again.

  

  Business Response

  Date: 03/05/2024

  Hi ***,

  We are so sorry to hear about your experience while using our service. Please note that an automated email will be sent out to all our customers once a reservation is confirmed. We are not sure about what happened in your case. As a third party online marketplace, we are not authorized to refund any reservations after the check-in time without the approval of the lot. If we does, then the parking lot will charge us for that space despite of being used or unused as per the contract we have with them. However, as a valued customer, we want to make this right for you. Could you please provide us with the receipt of the alternate parking that you have used? We will reach out to the facility on your behalf for a refund and get this resolved as soon as possible. We apologize again for any inconvenience caused to you by this issue. Thanks for your understanding and patience.

  - Way Team