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Business Profile

Hardware and Tools

Ace Hardware

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A $25 off promotional coupon was received from Ace Hardware. I attempted to use the coupon for an on-line purchase without being able to locate the offer. The promotional offer actually created a second on-line account creating further issue. I went to the local store with the promotional offer hoping for assistance. I was in immediate need of an item for $309. The local store was also unable to resolve the problem with the promotional offer. They did provide the phone number to **************** Should probably rename that. I was advised to purchase the item and resolve the issue with the ************ After reaching out to the *********** they linked my two accounts stating that would resolve the offer. It did not. Offer not available on my account. In further conversation, they now wanted the purchase order number. I provided it. They send another email requesting a picture of the purchase. Still no resolution. They sent another email asking for the purchase number again because the screen shot was blurry (bull). I responded stating that I had provided the purchase number and then resent it. They responded that the purchase number was not readable because it was a locally owned store number. My response was that this was their problem. They sent out the promotional offer and I'm not responsible for their issues. They responded with a new promotional code for $25. I checked the promotional code on my account and the new promotional offer was also no good. I responded to them again stating that I didn't want another promotional offer where I have to buy more of their c*** for which they already owed my $25 plus the taxable amount. The *********** states they are unable to help me. The *********** needs to remove this from their signature blocks, "Helpful is our Business - Caring is our Commitment." Is that a joke?

Ace Hardware is NOT a BBB Accredited Business.

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