Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent nearly $115 and countless hours struggling with Replits AI app platform, hoping to build my project. Despite repeated efforts, basic features like login and shifting senders messages from the right to the left of the chat interface never worked properly. These issues persisted even after ***** attempts and multiple interactions with the platforms AI and support team.Replits customer support did not offer meaningful solutions or technical help to resolve these problems. Instead, they quickly offered a refund of only $15 for the Core subscription, refusing to refund approximately $100 in usage charges. This was despite the fact that the key issues remained unresolved, rendering my investment of time and money almost completely wasted.This experience was deeply frustrating and exhausting, especially as I am currently unemployed and using my savings to pursue this project. I expected better support and accountability from Replit, but instead faced dismissive responses and unhelpful guidance with no real effort to fix the platforms shortcomings.I urge the Better Business Bureau to review Replits refund policies and customer service practices. Their current approach is unfair to users, particularly those investing significant resources, and falls short of reasonable business standards.

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Replit, **** for unauthorized charges after subscription cancellation. I canceled my subscription and removed my payment method. Despite this, I was charged multiple times: - $50 on August 9, 2025 (unresolved). - $50 on August 10, 2025 (unresolved). - $40.93 on August 16, 2025 (Receipt #****-5495, **** ending 7970). I submitted multiple refund requests. Replit failed to provide billing documentation or usage logs, and only responded with vague references to "usage." They refused to refund the charges. This is unauthorized billing. I am requesting a full refund of $140.93 and a written guarantee that no further charges will occur. This case has also been reported to the ************************ Report #*********. Evidence attached: receipts, cancellation confirmation, and FTC report *****************: *** **** ****** Address: ******************************** Phone (U.S.): ***************** Email: *****************

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I am filing this complaint against Replit Inc. for unauthorized, repeated, and unexplained billing charges on my account.While I understood there may be subscription or usage-based fees, my recent invoices reveal a pattern of high-dollar charges ($50+) billed multiple times in close succession, with no clear consent or transparent explanation.Invoice History Showing Pattern of Charges:Invoice DateAmountInvoice #Status Sep 7, 2025$0.00UHOZWD-DRAFTDraft Aug 7, 2025$27.53UHOZWD-00009Payment failed Aug 3, 2025$50.25UHOZWD-00008Paid Aug 1, 2025$50.34UHOZWD-00007Paid Jul 29, 2025$50.37UHOZWD-00006Paid Jul 7, 2025$0.00UHOZWD-00004Paid Jul 7, 2025$0.00UHOZWD-00005Paid Jun 30, 2025$0.00UHOZWD-00003Paid Jun 23, 2025$15.00UHOZWD-00002Paid May 23, 2025$0.00UHOZWD-00001Paid As shown, I was billed $50.37 on July 29, $50.34 on August 1, and $50.25 on August 3 all within a span of five days with no prior notice or clear **************** Concerns:Lack of informed consent I never knowingly authorized such frequent $50+ charges.Misleading and unclear billing descriptions terms like Agent Usage appear without detailed breakdowns.Billing frequency and timing multiple high-dollar charges within days, rather than on a predictable monthly cycle.Poor customer service response I contacted *********************** support via email and received no adequate explanation or refund.Resolution Requested:Refunds for all unexplained $50+ charges and the $27.53 attempted charge on August 7, 2025.A full itemized usage record for the past 12 months.Written confirmation that no future charges will occur without explicit, documented authorization.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Billing, deceptive product claims, and failure to resolve technical or financial issues.?Summary of the Problem:Replit is an AI-driven cloud development platform that advertises intelligent agents capable of handling coding, debugging, and application building. However, their AI agents are unstable and often generate broken code, repeat logic loops, and dangerous file edits directly leading to user losses. These are system failures, not user ********* our case, *********************** AI agents caused project breakage, repeat failures, and billing loops that resulted in unjustifiable charges and platform-induced disruptions. Each failed attempt consumed billable resources, yet the system offered no rollback, no accountability, and no refunds despite the problems originating from Replits own environment.Despite multiple attempts to contact Replit with documentation, no human support responded, and no resolution was ever offered.?Business Practices in Question:Billing users for AI mistakes and platform-caused failures Advertising deep codebase memory that doesnt exist in practice Hiding limitations like memory resets and context failures Offering no refund or dispute process even when provably at fault Refusing to respond to formal complaints No phone number, no escalation pathway, no live support ?Desired Resolution:Full refund for system-caused losses Clear system disclosures before billing users A real human escalation process for resolving complaints Immediate audit of their AI agent billing model and refund policy This is now global concern because Replit is a globally used U.S.-based platform. Its conduct reflects directly on American technological leadership. These failures are eroding trust in U.S. digital platforms and must be investigated as a matter of federal and international concern.Go to Reddit for more informations or visit Replit platform and try it to get more evidence.

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer based in ****, ****** ****** and purchased Replits Team plan and additional credits to develop a commercial-grade web application. Between June and August 2025, I paid approx. $760 USD in total. I followed all documentation and support instructions, but their AI Agent failed to perform promised tasks like data cleanup and rollback, causing repeated failures that made the application unusable.Despite repeated requests, I received no helpful support. Responses came weeks later, often referencing unrelated tickets. I was advised to upgrade to a Team plan, which made the issues worse. Their last message denied further responsibility and offered only a partial refund ($25), even though I invested significant time and funds.This has caused financial and operational loss, and I had to cancel my subscription and abandon the entire project. All documentation (emails, payments, logs) has been preserved.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was repeatedly overcharged by Replit, **** through both their website and ****** Play. I was billed multiple times in a single month in a way that appears deceptive and potentially fraudulent. Replits own platform lacks a clear subscription management interface, and the billing history does not match the actual charges on my account or bank statement.I contacted Replit support and provided full documentation of the overcharges, including screenshots, bank entries, and all available transaction details. Instead of processing a refund, they deflected responsibility and demanded ****** GPA transaction codeswhich were not present in any of the documentation from my bank. ****** and Replit both have access to the billing history and can verify these transactions independently.Furthermore, Replit advertised its AI-powered app-building platform as a simple, fast solution for creating applications. In reality, the system is unstable, unreliable, and nonfunctional for anything beyond trivial tasks. Numerous bugs, unfixable crashes, misleading interfaces, and missing documentation made the service unusable. Their promotional onboarding grossly misrepresented the technical complexity and did not warn users of the required experience or risks.I am requesting a full refund of all disputed charges and an investigation into Replits billing, advertising, and product reliability. If no resolution is reached, I will escalate to the California Attorney General, the ***, and initiate formal disputes with my financial institution.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying Replit user and appreciate the platformits creative and powerful. However, Ive experienced two unauthorized $54 charges on my credit card with no email, invoice, or warning.The first charge occurred while I was building. I reached out and was helped by *******, the second ***** I spoke with. He explained that charges can happen based on usage and advised me to set a monthly spending limit. I followed his guidance, and he confirmed in writing that the limits were active.I moved on, assuming I was now protected. But recently, I was hit with a second $54 charge, again without any noticeeven though the limit was still on my account. I contacted ********************** again and spoke with *******. At first, he said the limits were set after the charge. I corrected him, saying the limits were set after the first incident and that he was the one who confirmed it. Once I reminded him of this, he acknowledged it and said that since he was the one who helped me, he would escalate the issue.I later sent him a screenshot of the original email where he confirmed the limits were in placejust to document everything. But its now been two days, and Ive received no response or resolution.This is extremely frustrating. Replits system is charging users despite limits being active and confirmed. Im requesting:1.A refund of the second $54 charge or an account credit 2.A fix to their billing system so that this doesnt happen againespecially to users who have limits in place If Im charged again without notice, I will return to the BBB. This is the only issue that would cause me to stop using Replit. Im attaching the confirmation email from ******* and can provide additional correspondence upon request.

  Customer Answer

  Date: 07/28/2025

  From: ****** S <********************************>
  Sent: Sunday, July 27, 2025 5:56 PM
  

   

  Company contacted me directly to resolve the issue.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dealt with ** services that charged a flat amount of $.25 question. Or request. I have consistently consistently requested that things such as pages be put up fully working with 2 to 3 critical features. probably about 300 times I have been flat out, ignored or have been quickly told within a millisecond that my page has been created. Ihave had to argue and complain to the ** builder hundreds of times that it is not functioning. Sometimes I have to request every single aspect of the feature or page has to be redone, sometimes multiple times per issue, I have asked for password protected pages to be made. Password protection has gone on there. And then I come back and it turns out removed. The five cent site builder is absolutely dangerous and admitted that it followed only 10 to 15% of best coding practices. I have had to often have poorly comprehended work fixed with the more expensive builder because it did unauthorized work in other sections. I have had buttons that are extremely difficult to view, and the most exasperating example has been where I asked for a password protected page that generates valid membership codes to test things First, I could not access it with the password provided. The ** rebuilt it. I got an error message that was very handy that was put there, apparently in anticipation of it not working in generating any codes. Then codes were generated and were not accepted as new membership codes. After that, I asked the builder to clear up some other codes that were generated, but were not accepted at the . It then went through and explained that it was clearing everything. It then swore and stated that I was right to complain and be angry because its cleanup of codes was too aggressive. When I felt that there were too many built up errors I told it on multiple occasions to troubleshoot overnight, and I was not accommodated. I am disgusted and would like partial credit back. I stated all site building requests totally clearly.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, I joined a Replit-sponsored coding bootcamp through SHIFT AI *****. It was clearly explained that the app we would builda simple meal-tracking appcould be created using a one-time $5 discounted plan. Despite this, Replits system error caused my account to be mistakenly placed on a usage-based plan that charged me &#***;1,582 (~$10 USD) per day from February 9 to 12. Please note: I only built a very basic meal tracker, and there was absolutely no activity that justified such high usage charges. Replit acknowledged the billing error in an email dated February 23, 2025, but refused to refund the overcharges, offering only a $10 credit. Even though I deleted my account in February, I was charged again on March 2, 2025 (&#***;1,229). I submitted a formal refund request on March 5, which was well within their 30-day refund policy. However, Replit later falsely claimed that my request was "too late," ignoring the fact that their own delay in response caused the timeline to exceed. Despite repeated follow-ups, I only received template responses from agents like **** Mayank, and ****. Each said that a different team would handle it, but no meaningful follow-up ever occurred. My issue was effectively ignored. I have already reported this matter to the *** and now seek the BBBs help to ensure accountability and fair customer treatment. Thank you very much for your assistance. Sincerely, ***************************************************************************************************************************** Email: ********************