Complaints

This profile includes complaints for PC Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PC Mall

  1940 E Mariposa Ave El Segundo, CA 90245-3457

• 

  Tigerdirect.ca Inc.

  G - 55 East Beaver Creek Richmond Hill, ON L4B 1E5

• 

  Tiger Direct

  6575 B1 Huntley Rd Columbus, OH 43229

• 

  PC Mall

  2555 W 190th St Torrance, CA 90504-6002

• 

  PC Mall

  22719 Hawthorne Blvd Torrance, CA 90505-3613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 08/18/22 for a birthday present. Received the order 08/23/22 very quick except it was the wrong item. I promptly called trying to ensure the correct item could be received by the birthday and was told I needed to open and take pictures of what was received. I did so and emailed the images. Since 8/23 the only contact from this company was initiated by me. And the request for a review of the product I have still yet to receive. When calling customer support I have received a basic "it is what it is" statement and no one can give me a response on when I should receive the correct item. They are now waiting for me to ship the item they sent incorrectly before they will issue a replacement order for the original purchase. This is unacceptable and will never fix the fact my son didn't receive his gift on his birthday or shortly after. I am furious and they refuse to accept any blame in this situation.

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/09/02) */ Hello, We apologize for the inconvenience. Upon checking, the return label was sent to you on Aug 31. Kindly have the unit sent back to us. We'll process your refund after we received the item. Please do let us know by replying to the email that you received from our Returns Department. Thank you kindly Consumer Response /* (3000, 7, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item was shipped back via *** yesterday. No amount of response will undo the fact someone did not receive a birthday present by their birthday because of your staffs negligence. The order was placed in enough time. Item was originally received in enough time but due to the customer service response and policy in place the replacement wasn't not shipped in time for birthday or party (a week later) regardless of my attempts to give your associates enough time to correct the issue. I jumped through hoops to make sure my child received the item they requested. Took time off of work to ship it back. And was told by an associate "crap happens" in regards to the return policy you have. This is not a return this is a shipping error made by a company at the expense of a customer. Either way I am at the losing end of this and ************** quiet frankly. I will never allow anyone I know to be put in this situation with your company again. I have experienced many shipping issues with several companies and never had this level of customer service before. The bottom line, I ordered a product. Your people shipped the wrong item despite the information being displayed on the outside of the package. I was refused the item I ordered and payed for until the product you sent in error was received back. A young man did not receive his present due to your error. This is *****************. Did I mention your customer service rep raised her voice at me being frustrated... and another acted like they agreed with me and my frustration. This is the worst group to deal with. Never again. Send what I ordered and lessons learned. Never again for anyone I am able to warn. Good luck Business Response /* (4000, 9, 2022/09/06) */ Hello, We sincerely apologize for this inconvenience. We have submitted a request to process your full refund. The amount should reflect to your account in the next 2-3 banking days. Thank you kindly

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a refund for a item i never got after threatening with *** took almost 3 weeks. Now I don't need stylus pen tips that I purchased to go with the pen I never received. I was promised an RA# with return label through email from account manager ********** and have not received try to contact and no return calls. this is ongoing and I dont want to pass the return policy. When this was there issue to begin with anyway

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/31) */ Hello, Thank you for the message. This is already being handled by our Returns Team and by your account rep. Kindly allow 3-5 business days for the return label. Thank you kindly Consumer Response /* (3000, 12, 2022/09/16) */ ************** I was promised a refund 7 to 10 business days after they got the product I sent back which I have confirmation they recieved on 9/6/22 I contacted CS today as was told the product was not scanned yet for refund , they could not give me an answer why. But that when it does get sacnned that's when the 7-10 business days begins. This is a problem do I open up another complaint or does this reopen Business Response /* (4000, 14, 2022/09/19) */ Hello, We apologize for the inconvenience. Please check your account in the next 48-72 banking hours, the amount should be posted. Thank you kindly

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced very poor customer service on this. Order Number: ******** Please let the appropriate department know that I returned the 18TB Gold that you spent a lot of time getting authorized for me, and I have been waiting for a refund for 20+ business days already. Please investigate this, as I brought this to your attention right away, and perhaps your warehouse processed the return shipment, but forgot to refund our card. We need a $486.29 refund for ******** right away for the returned 18TB Gold that you shipped in error, we did not want this item so we mailed it back. We have waited a long time, and your warehouse has either misplaced our return, or forgot to process the refund . The UPS label you provided shows delivered in July ****************** On aug 4 and aug 9 they responded saying still processing refund, and they have ignored me since, ignoring august 12, 13, 17 emails.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/31) */ Hello, We apologize for the inconvenience. Upon checking, we have processed the $486.29 refund from our end on Aug 29. The amount should reflect within 2-3 banking days. Kindly check it with your bank. Thank you kindly Consumer Response /* (2000, 7, 2022/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) They resolved with refund Consumer Response /* (3000, 12, 2022/09/06) */ It is September 6, and still no refund that was promised. Please reopen this complaint. The company needs to issue a check: ******************************************** Business Response /* (4000, 14, 2022/09/07) */ Hello, We'll look into this and update you. Thank you kindly Consumer Response /* (3000, 17, 2022/09/08) */ Perhaps it has been too long for a refund to card, and the card rejected your credit? Card **************** Please issue check if you cannot refund card ********************************************* Business Response /* (4000, 19, 2022/09/09) */ Hello, Somebody from our Credit Team will contact you. Thank you Consumer Response /* (4200, 21, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not give a resolution. They are taking forever. Their supposed refund was clearly declined by my card so they need to issue a check to my address on the order Business Response /* (4000, 23, 2022/09/13) */ Hello, This will be handled by our Credit Team. Thank you kindly

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 2 items worth $291.83 and $120.39, within the company's refund guidelines, using their return authorization. (see attachments). ***** tracking shows ************ received the 2 items and signed for them. Over 6 weeks later, I still have not received a refund. When contacted by telephone, they claim to have never received them and rudely told us it's not their problem. For some reason, PC Mall ***************** got mistakenly attached to this complaint. Please ignore any reference to them.

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/23) */ Hello, We apologize for the inconvenience. We have submitted the request to process your refund of $271.4 and $120.39. The amounts should reflect your account in the next 3-5 business days. There was a $20.43 refund already processed on July 21st. Thank you kindly

• Initial Complaint

  Date:06/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is misleading on standard overnight shipping. At my time of purchase, nowhere on the site or in the terms of services does it state standard overnight shipping is exclusive to business days. I paid an exorbitant amount of money for overnight shipping and ended up waiting several days from purchase date with no notification that weekends were not covered delivery days. I have sent multiple emails to the customer service department requesting contact or a response with no success.

  Business Response

  Date: 07/12/2022

  Business Response /* (1000, 5, 2022/06/28) */ Hello, We apologize for the inconvenience. We have processed $40 refund and this will reflect to your account in the next 2-5 banking days. Thank you kindly

• Initial Complaint

  Date:06/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to say I'm truly disappointed in *************** for continually rejecting my purchase even though the I had the money for purchase on my debit card. I have used *********** before and never had these issues. *************** told me that the reason my debit card was being rejected was because the card company was declining my purchase. I got both my card company and *********** on the phone and my card company said the funds were available and that *********** was oddly rejecting my debit card payment for no reason at all. *********** verified my information and said the order would be shipped but they never shipped my order. They offered me 50% off my shipping cost because of the problems I've been having but I dont feel it's enough for what they've put me through. They also told me something odd they said that taxes would accrue even after taxes were paid on the total costs I've never heard that from any merchant before. I'm a paying customer like everyone else so treat me as such.

  Business Response

  Date: 06/15/2022

  Business Response /* (1000, 5, 2022/06/09) */ Hello Mr. ****, As previously discussed with you, we have completely cancelled your order. If you have further concerns, please call us at ************* Thank you kindly Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Doing business with *************** was a disaster and nightmare I had to wait a week or so after they told my item was ready to ship a week before to tell me that the item I ordered was out of stock at the where house and I had to wait another week to see if it would be available even though their website guaranteed 3-7 business for the order. I got so fed up I just cancelled the order. Business Response /* (4000, 9, 2022/06/10) */ We apologize for the inconvenience, we can't guarantee dates on when to have stocks, we can only provide estimate lead time. Also, the item was really unavailable when you placed the order. Thank you kindly Consumer Response /* (4200, 11, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) *************** credit card processing department told me once I verify my card information that the item I bought would be shipped never did *************** tell me the item was out of stock until 2 weeks later. Also on *************** website if you pay $9.99 for shipping it says the item would be shipped between 3-7 business days. Business Response /* (4000, 13, 2022/06/13) */ Mr. ****, The item you ordered was really out of stock that's why it didn't ship. Thank you

• Initial Complaint

  Date:05/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4th I ordered an *************** as a graduation gift for my Daughter. (Order #********* in the amount of *********) Unfortunately she doesn't like ****** OS so I received approval from ************ to Return it on April 28th, well within the 30 return policy. I mailed the laptop in its original packaging, with all accessories at a local *** Store. It was shipped to: **********************************************************************************. It arrived on May 5 in receiving and was signed for by "Will." Although ***** Directs return instructions state that it has to be sent to ***************************, *** stated that Rowland Heights shares the same zip code, and that there is only one ******* with the same address in that zip code. I have spoken to customer service telephonically on 4 occasions in the last two weeks and twice via chat. I've been told on each of those occasions that I just need to "Wait another 48 Hours" for them to resolve the matter. I've also been told that they can't locate the laptop. Attached you will find the original RAM Authorization, the *** Proof of Delivery, and the RMA packing slip instructions.

  Business Response

  Date: 05/26/2022

  Business Response /* (1000, 5, 2022/05/25) */ Hi, We apologize for the inconvenience. Upon checking, your refund is processed just today. It'll take 2-3 banking days to post the amount to your account. Kindly check with your bank in the next 2-3 business days. Thank you Consumer Response /* (2000, 7, 2022/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept at least tentatively until I recieve the refund