Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At approximately 11:00 PM, I was riding my bicyclesomething Ive regularly done since moving into the neighborhoodas part of a personal fitness challenge with my wife. The area includes a 24-hour gym, and Ive always felt comfortable riding there.While riding, I noticed a suspicious white car parked with its lights on, facing the exit. As I passed, I saw no one inside and thought nothing more of it. A few minutes later, an old, beat-up white vehicle came speeding toward me through the parking lot with its headlights off, forcing me to quickly swerve to avoid potential harm. The vehicle came to a stop, and I saw Security Patrol marked on its side.Soon after, the original parked white car pulled up, and a woman identifying herself as ****** began confronting me aggressively. She claimed I wasnt allowed to park in the lot, which was puzzling since I was clearly on a bicycle. When I clarified that I had no vehicle there, she pivoted and said I couldnt ride a bike there either. I asked where this was postedthere were no signs indicating any such restriction.Her tone was hostile and dismissive from the beginning, and the male security guard from the first car escalated the situation by stating, Im allowed to run you out of here. I have this and the rest of the encounter fully documented on video. The situation quickly devolved into yelling, unprofessional behavior, and personal insults from both individuals.After police were called (by the security personnel), the responding officers were professional and respectful. They confirmed that there are no posted rules or signage prohibiting bicycle riding or parking in the lot. I have already emailed ******** *****, *******, and ***** ********* regarding this matter. These two individuals demonstrated a complete lack of training, professionalism, and respect for residents. Their conduct was not only unacceptable but potentially dangerous.

  

  Business Response

  Date: 07/31/2025

  To Whom It May Concern,

  
  We are writing in response to the complaint submitted by Mr. ******* ****** regarding an incident that occurred around 11:00 PM involving security personnel contracted through our agency.

  
  First and foremost, Code 4 Private Security takes all community concerns seriously and is committed to maintaining professionalism and transparency in every client interaction. Upon learning of this matter, we immediately conducted a thorough internal investigation, which included reviewing statements from our employees, corresponding documentation, and available video footage.

  
  Based on our findings, we have determined that our employee acted within the scope of their duties and was not at fault in this situation. Furthermore, we have been in active communication with the ********************** (***) for the property in question, which appears to be the source of the original complaint. The *** has confirmed that our employee was not at fault and also affirmed that proper signage is posted on the property outlining rules regarding trespassing and unauthorized use of the premises.

  
  Despite attempts, we have been unable to reach Mr. ****** directly by phone to discuss the matter further. We welcome the opportunity to speak with him directly should he wish to provide additional input or seek clarification.
  We appreciate the opportunity to respond to this matter and remain committed to providing professional, respectful, and compliant security services to the communities we serve.

  
  Sincerely,
  **** ******
  CEO, Code 4 Private Security

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No

  

  Business Response

  Date: 07/11/2024

  Code 4 Private Security takes all complaints seriously and conducts thorough investigations into each matter. We are eager to assist with this complaint. However, it appears that the address mentioned is not within our service area. To better understand and address this issue, we need more detailed information.