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Business Profile

Security System Monitors

Hartford Security Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my home in 2014 and had ****** from Hartford come and install an alarm system. I pay and have been since $25 per month for their service. Also, this alarm system needs a Lan line so I have been paying **** $45 per month. I don't have a home phone and have no need for one so the Lan line was specifically for the alarm. Forward to the 25th of September of this year there was a break in at my property. A gun safe with 2 guns were taken and there were some damages where the burglar(s) smashed my sliding glass door in the backyard, ripped the alarm siren box off the wall and also my ring doorbell camera. I called ****** to see why the police and myself were not notified and ****** said that I wasn't in their system. I also asked the responding officer if they received a call from the alarm company and he said that they hadn't as well. ****** has issued me a police report number as well and it is 24-267653. ****** then told me that he'd credit me and give me a....WHOLE year of free service and nothing more. A couple of days later he called to come over so he can fix whatever the burglar(s) had damaged but I told him that I was not comfortable and happy with what happened. I am currently going through my insurance for the lost items and damaged glass door repair/replacement. I would like to ask for a refund from Hartford security for services not rendered and would like to know if the BBB is able to help with the process rather than going to court. I do have bank statements and invoices from Hartford and also **** for the Lan line. The total that I am asking for back for the years that I've paid Hartford for services not rendered is $9440 which includes an installation that ****** charged. Please let me know if you are able to help or as least guide me in the right direction to getting my money back. Thank you.

Hartford Security Systems is NOT a BBB Accredited Business.

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