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Business Profile

Security Cameras

Anran

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son bought a kit of security cameras containing four Q4 4MP cameras and a base. I set them up originally and had some issues with the software but was very impressed with the quick responses and help. There were still issues with recording but I think we could have worked that out. When I began having issues with cameras, I called the support number because I needed immediate help. There was so much interference on their end I could not understand but a few words. I advised the *** I needed to call back for better connection as I have some hearing deficiencies. I made two more phone attempts that resulted the same. I made several other calls on the same days to other businesses and individuals with no difficulties, indicating the problem was not on my end. I emailed several times asking for help with two cameras that had completely stopped powering up suddenly after two months. I asked for a link to a video showing how to ***lace the batteries and help getting them working again. I have never received a single communication, no emails, no text messages, no voice mail, that I could find. Its been weeks, I believe over a month, but I would have to check dates to verify exactly how long. Def too long to be acceptable I am in the process of moving and the cameras that were supposed to let me watch our dog and new house while we were at the old house are useless. I was trying to get help when I needed it most. Now I need to buy a working system from another company to install and protect at the new house. Because of complete lack of communication and the loss of use, I would just like to return the cameras for a refund to my sons card so we can find another product and company. I have no reason to believe this company will be reliable in the future, even if this non working camera issue is resolved, so I will not be purchasing any other products from them. I do not care to do business with a company that requires complaints with the BBB to get a response.

Anran is NOT a BBB Accredited Business.

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