Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 15, 2023 @ 1:23pm Thursday drop off 2 packages and 2 receipts for 2 returns to amazon for credit.
  I item was processed and credited for $76.99 the 2 item was not credited for
  $79.00 an email was sent to UPS store #4203 March 3, 2023 an confirmation
  email was received.

  Customer Answer

  Date: 03/16/2023

  I have contacted Amazon customer service representative that assured me that my refund for the other item not credited yet would be in 7 days and it was not done. The attachment are the confirmation of receipts from UPS that also provides a tracking no.

  Business Response

  Date: 08/01/2023

  I wrote in general what could have happened to her package. Her package was lost during the transition as far as I remember and she complained about it in the attachment you sent as well as in the previous email comment, and she blames us for that and accuses us that we stole her package. We receive around **** returns per day and no one has ever claimed such a thing. What we do at THE UPS STORE is just to accept the amazon return and give customer a receipt for their returns. If a package gets lost during the transition, is not our fault. This would be between Amazon and **** *** is a separate company than THE UPS STORE. *** is the company which handle the shipping and package deliveries not THE UPS STORE. Our responsibility is just to accept the return and give the customer a receipt. However, I explained the solution for her issue both in the last email and to her email directly when she mentioned it to us. she had receipts for her returns as far as I remember. She should call amazon and let them know she had dropped of the return item at a THE ***S STORE and has receipt for it. That's it. They have to refund her for her return. she completed what she was supposed to do. If the package got lost during the transition, is not her fault. I would do all I can to help her, but accusing us stilling her package is not acceptable.
  

  
  

  Thank you,

  
  

  ***********

  Customer Answer

  Date: 08/01/2023

   I am rejecting this response because:

   I spoke with more than one person 1 claiming to be the manager had an attitude on the phone that I don't have to accept there lack of handling issues as common as a mistakes  with return items  happens everyday human errors happen and how the unknown manager and employees are at fault whether they don't acknowledge it or not and they didn't apologize for it. The fault is on both parties *** and Amazon and to remind you at BBB this particular area is not that busy at all and I didn't think it would take the *** in Corona at the foothill location to take this long to respond and did not get my refund yet though I now don't have to accept people that think they can tell me anything differently about this city.