Complaints

This profile includes complaints for Robertson's Ready Mix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Robertson's Ready Mix

  200 S Main St Ste 200 Corona, CA 92882-2212

• 

  Robertson's Ready Mix

  P.O. Box 3600 Corona, CA 92878

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company for an order placed a $277 order and paid $100 deposit. Totaling $377. The first receipt shows a transaction of $277.45. When I spoke to the lady on the phone to get an additional order, she did not explain about a delivery charge. They Charged me ****** then 20 bucks for base and then 20 bucks for environmental and energy surcharge fees. They called back and told me that because the girl didnt tell me about the secondary delivery charge that they were going to waive it. They told me that my outstanding balance was $******. They told me that they would squash it for the ******. When I started to question why I wasnt getting extra money back regarding the ******. They told me because the girl told me over the phone that I was being charged the hundred dollars, but couldnt tell me exactly what the dollar amount was and because I agreed to that now all of a sudden Im having to pay extra if you take off the fee for ****** my total balance is $311.25. Which means I should get a credit of $65.75. Unfortunately, the company is advising because of the phone call and the way the girl said it could be approximately $100 is not matching up withthe actual receipts that I was given. Since the company has not given me an itemized list which I have requested via email I am sending this complaint to you to further investigate whyI am not able to get a breakdown of charges and why the company feels that they have to lie and manipulate all wording to keep the very frustrating as a customer that doesnt know much about concrete and or base to contact a company and get fully taken advantage of. At this point, I dont care about the money. I just want them to understand that if theyre doing this to me, theyre doing it to a lot more people and just because they are a $1 billion corporation and they dont have time for people like myself. This is the exact wording from ****** which Im assuming the owner of the company. He would not verify that information.

  Business Response

  Date: 05/08/2025

   

  Greeting, 

  The order in question was for an order of base or recycled concrete base. The consumer called in to place an order for 16 tons of base. The total for 16 tons of base is ******. Robertson's charges ****** dollars over the total encase of a standby charge. This is a charge that Robertson's charges if the truck is on the job site longer than the time that's given to unload the material. The consumer paid ****** which is the total for 16 tons if no standby the ******0 will be credit back to the credit card in 3 to 5 business days and the charge would be ******. The consumer called back to order 4 more tons of recycled concrete base. The order taker had trouble coming up with the total of the order due to just getting out of training. The order taker told the consumer that the ****** was enough to cover the 4 tons that was ordered. The total for 12 tons in ******** is ****** the total for 4 tons is ****** for a total of ******. The consumer was not informed of the correct total. The consumer was total that the total for the 16 tons would be covered by the ****** the consumer agreed to this price. When the collection department contact the consumer informing her that there's an outstanding balance owed to Robertson's. The consumer requested the recording be listen to because she was told the total would be ****** for 16 tons. The recording was reviewed and the ****** price was honored. The order taker was also given up coaching to ensure that situation like this will not happen in the future. 

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a contractor to redo my driveway who had done work on our home previously. He used this concrete company to pour the concrete. I paid my contractor in full and he paid the concrete company. They have sent multiple letters to my home asking for $7,000-$25,000 from me or they would put a lien on my property. I reached out to my contractor and he stated that they never tried to contact him for payment. He paid them the balance owed then I receive another certified letter from them. I don't know why they are harassing me and threatening to put a lien on my home when I never hired them in the first place - my contract was with the general contractor and his company and everyone was paid in full.

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Robertsons for a quote for a concrete delivery to my home. They had a very convoluted process just to get a quote asking me for dates etc even though I just wanted a quote. The quote was too much for me to afford. I did not agree to payment, and I left the call telling the representative to have the manager call me to arrange a military discount. I never heard back. Two weeks later a concrete truck showed up to my house with an invoice for COD. I never agreed to that, and I told the driver that I did not order the concrete. He left without pouring any concrete on my property. A few weeks later I received a call from someone at Robertsons trying to collect payment. I told him the situation and he said he would check the tapes of the call, and call me back. He never called me back and I received the attached preliminary notice today.
  Some information which is useful to understand that I did not actually place the order is: I would never ask for COD - I don’t keep cash in that amount at the house; and the letter was sent to an address I haven’t lived at for over a year. I would have paid with a credit card, and they would have my correct home address if I would have actually confirmed the order.
  I would like no further contact from the company and confirmation that no money is owed for concrete I did not order nor receive.
  I hope this provides the necessary information to provide assistance.

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 6 months ago the city did some work on the sidewalks in front of my house.
  Since then I have been getting Mechanic's Lien Notices from Robertson's in the mail for $41,733.60?
  I tried to call for some clarification but just get transferred to a voice message without any call back.
  Not sure why they are treating me with a lien when I never hired Robertson's to do any work.
  I would like to get this lien removed and the treating letters to stop.