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Business Profile

Bus Services

County Connection Link

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have already filed a complaint on County Connections Paratransit. ************* ******** it was closed they responded advising me that they were going to refund my $50. I still have not receive my refund in full from County Connections Paratransit.

    Business Response

    Date: 03/25/2024

    The paperwork for the refund has been submitted and is in process. Will follow up to see where we are in the process. Thank you  

    Customer Answer

    Date: 04/12/2024

    Hello *** per our conversation to there response on my original complaint were I accepted the terms that my refund was being issued, and the paper was pending. As of today, Friday, April 12, 24, I have not receive a refund check.

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for paratransit services that my brother didn't used, his health care provider Contra ***************** provides transportation to his medical appointments. I contacted ***, back in Sept, 2023 left her a detailed VM and she never returned my call. I also went to their physical location,********************************, spoke with a Safety Supervisor, *******************************, on Thursday, Sept, 21, 2023, he taken all of the information ****** account : *********, gave me his email address to follow-up ****************************** , and he never responded to my email. ****** had a below knee amputation and a bad infection in his right foot that also had to be partially amputated, he is in a wheelchair and is prone to infection and can't transport on a public bus.

    Business Response

    Date: 02/13/2024

    While we certainly apologize for the delay of the reimbursement, Transdev is a contractor providing service for the local transit agency and we are processing refunds per the policy of the agency we serve. We have made a request to process this refund and will do as quickly as possible, I will follow up with ***************** once the request has been completed and the refund is processed and being sent. Thank you 

    Customer Answer

    Date: 02/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother passed away and I notified County Connection Link to see if she had a credit on her account.***** was suppose to take care of the refund of $60.00. It has been approximately 2 months and I still haven't heard from her. Please process refund for my mom who has passed away. Thanks for your help.

County Connection Link is NOT a BBB Accredited Business.

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