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Business Profile

Escrow Services

Claremont Escrow

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of January of this year, my family received a notice from California State Controller, ************************, in regard to TR04 Escrow Account Number: *****************. The notice clearly states that Claremont Escrow was holding property that belongs to us in the amount of $5,000. It also states that if we did not contact ***************************** at Claremont Escrow in a timely manner, these funds would be forwarded to the State of California in June.In a letter dated February 15, 2024, we wrote to ***************************** asking that the $5,000 be sent at the earliest convenience.By March 04, 2024, we had not yet heard from *******, so I called her to follow up. She acknowledged receipt of the letter. She also informed me how Claremont Escrow had inherited the file from College Escrow. I informed her that my family had tried to collect the $5,000 from College Escrow in ******* since 2019. She promised to familiarize herself with our file and have the $5,000 returned to my family by the end of the month. I mentioned that if it were easier to have the funds forwarded to the State, we would be happy to wait. She said that that would not be necessary and would honor her word.We did not receive the $5,000 by the end of the month. I emailed ***************************** on April 01, 2024. She responded that same day via email with an apology and promised to contact me upon hearing back from their attorney, assuring me she was simply "waiting on his approval to release the money."We have not heard back from *****************************. I contacted Claremont Escrow today via email, CCing *****************************, asking for an update by the end of the day. They did not respond.

Claremont Escrow is NOT a BBB Accredited Business.

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