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Business Profile

Carpet and Rug Cleaners

Carpet Bros Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out to lodge a formal complaint against Carpet Bros Cleaning, owned by *******************************, for significant carpet damage following a cleaning service and for the subsequent unprofessional conduct by ******************. This service took place at my home on February 17.The cleaning process was executed hastily, and immediately after, the carpet appeared darker, accentuating previously unnoticeable spots. When questioned, ****************** assured us that the carpets appearance would improve after drying. However, the situation worsened once the carpet was fully dry, displaying white and yellow circles and an overall faded appearance, indicating potential misuse of cleaning solutions on a 50% wool carpet. Despite my inquiries about the suitability of the cleaning agents used, ****************** insisted on their appropriateness without providing any substantial evidence of their compatibility with wool carpets.A second attempt to ameliorate the damage was made by ****************** on the following Monday, which did not result in any improvement. Upon requesting compensation for the damage in the form of a carpet replacement, ******************** demeanor turned unprofessional. He blatantly refused to provide any business license or insurance information, further complicating the situation.It is important to note that the carpet in question was installed approximately a year prior to this incident and was in impeccable condition. The service was solicited merely for maintenance purposes due to its ivory color. Regrettably, no receipt was issued for the cash payment made for this service, leaving us without a formal record of the transaction.Given these circumstances, we are seeking assistance from the BBB to address and rectify this situation. We are looking for an appropriate resolution, including compensation for the irreparable damage to our nearly new carpet, and to hold Carpet Bros Cleaning accountable for the lack of professionalism and care in their service.

Carpet Bros Cleaning is NOT a BBB Accredited Business.

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