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Business Profile

Instrument Lessons

Chandler Musical Instruments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Should have known initially when I called this company to ask a simple question about their product and spoke to a very rude woman, ******, and asked if they have a War Time Veteran discount and was laughed at and told No! I had noted that this business had terrible ratings and warned of conversing with the toxic female who answers the phone. I ended up ordering a pickguard from their website and, according to their website, it was the pickguard that would fit my instrument perfectly. It did not. Pictures and explanations followed with this woman continuing to be rude and unprofessional. I asked for a return label to return the defective product and they stated they did nothing wrong, they do 1000s of pickguards a month, there was no way they got this order wrong, and would not pay to return the defective product. I stated I would start a credit card dispute and this was when ****** sent me a shipping label to return the product but that they would not be doing business with me anymore because I was rude and unprofessional. *** tried to contact them, through email, as I refuse to speak on the phone with this woman, to tell them the shipping label they sent did not relieve me of paying for shipping, but they had told me prior they were blocking me on email. I thought we were done and I was going to just let my credit card company settle this out when I received another threatening, rude, and insulting phone call from ******. I am a ************************** my community and this woman somehow found this out and stated that she feels sorry for my community because I am serving and protecting them! Simply this business is unqualified and unprofessional. Its sad that several major companies, G&L among them, use this company when they insult and demean Military Veterans and First Responders. By the way, I have all these claims backed up by emails and voice mails, my credit score is exemplary, 760, and I havent filed a credit card dispute since 2021.

Chandler Musical Instruments is NOT a BBB Accredited Business.

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